#offshoring

Is UM preauth going offshore?

Cutting roles that deal directly with clients and partners is especially short-sighted, but it won’t stop there. Even the so-called “mundane” jobs carry institutional knowledge that doesn’t show up on a spreadsheet. The idea that AI can just step in and replace people is laughable. AI can barely function without constant babysitting, and it certainly can’t replicate judgment, context, or experience. Every role has its unwritten rules, workarounds, and hard-earned skills. Throwing all of that away and hoping to replace it with cheap offshore labor, half-baked automation, or nothing at all isn’t strategy but laziness and greed. And in the long run, it’s one of the most expensive mistakes a company can make.

Town hall became “all about me” CFO spends 30 minutes talking about himself and his wife instead of the growth, health of the company. While he was patting himself on the back for taking the job, I got 35 emails and 2 phone calls I then had to deal with so he can get paid.
OP: @a5+1kc6wprqe

Meanwhile, they are looking for ways to pay us less or push us out. Also, offshoring galore.

Seems to me like they posted a bunch of engineer 3 and higher roles all for hyderabad/bangalore. Didn't we just lay off a bunch of those roles in August from Seattle? What a coincidence!

Careers page (engineering): https://ffive.wd5.myworkdayjobs.com/f5jobs?CF_-_Job_Posting_Category_Extended=ebc0867ff0da10015d4881e40be60000

• Some really big and jaw-dropping clients have now left BNY. The end is imminent (unless there is a merger, but even that is a short-term fix that will still be bad for employees).
• Offshoring to India is rampant and widespread. The goal is to make BNY America a satellite for BNY India: much cheaper cost of living and labor. Any and all mistakes they make are mitigated by the profit margin and low-risk overall point of view.

At this point, it’s pretty obvious what they’re doing: squeeze as much out of everyone as possible while shifting more work offshore and cutting whoever’s left stateside. They keep merging already overwhelmed teams and piling extra roles onto people who are barely keeping up as is. I doubt anything major will happen before January, but after that, it’s anyone’s guess. The trend is clear, though, and it isn’t good.

It is very frustrating to see job postings with the same title that were laid off in October. Why would I apply for this role, will it be offshored soon too? Thinking I will just take my severance and move on. I don’t want to get a new position in Cargill only to go through this again….

Will layoffs affect offshoring in the context of it increasing or decreasing?

Columbus TSYS Campus will become FIS - with a select section of workspace retained for GP employees for the “foreseeable future” - Presumably until those jobs are sent to Manila and desk space in the US is a thing of the past for us.

You either bring people who can do the work to where it is, or the work will go to where the people who can do it are.

Verizon Lays Off 2000 Employees In Hyderabad

Read more at: https://www.m9.news/social-media-viral/verizon-layoffs-india-2000-employees/#

The offshore (lack of) customer service is a large factor why customers don't trust Verizon!

You can't talk about Verizon being risk adverse, hung up on processes, and not being the best with the network anymore etc etc without talking about the absolute poor customer service we give !

And I don't blame the vendor reps, it's not their fault they're not trained.

When is Verizon's leadership going to take responsibility for offshoring customer service??

Another not very good sign on what is coming:

https://www.linkedin.com/company/tmusglobalsolutions/

Currently, the U.S. levies no tax on U.S. firms’ overseas earnings as long as those profits remain overseas. That policy essentially encourages companies to reinvest their profits outside the U.S. And to give companies even more incentive to hire overseas, the Internal Revenue Service allows companies that move factories abroad to deduct from their taxable income the cost of closing their U.S. plants.

Saying nothing but the truth. We aren’t what we used to be. Hans shipped all of customer service to 3rd world countries. What were we thinking the outcome was going to be ? Cheaper for a better experience? Heck no. You get what you pay for. The good old days with Lowell where our customer service was #1 and respected.

Our network su-ks. What happened to our network ? Can you hear me now? “Call dropped” I miss those day we had full bar is signal anywhere we would go. Now it’s 1 bar everywhere unless you live next to a tower within site distance.

Don't get me wrong, there definitely was nepotism and racism with hiring inside orgs, namely IT, but this all started long before any of that. The C-level all across the US, not just Verizon, sold us out. Not the people working to live in other countries. Yet, somehow we want to blame the lower working people. Continue to be lied to, live in ignorance and be exploited. God help the next generation that will have to live through the same lies they spin-doctor with AI (once it's matured to be production ready).

Rumor is reviews for the data governance tech reviews are being done by HR, not managers, and are going to be used as a framework for RIFS so offshoring can be accelerated.

Are you in Operations in the US or Canada, well expect your job to go overseas in 2026. Along with our friends from McKinsey, Ops leadership is making a BIG push to offshore Ops team members to our offices in the Philippines or to a new third party vendor in India. Yes, you heard it right, your years of commitment and hard work will be rewarded by giving your job to a third party vendor, all to save a buck. Looks like this will be a big shift with almost 70% of Operations team members in North America being impacted. Managers, SME's, skilled roles to call center and back office, doesn't matter. Going from thousands to only hundreds of team members remaining in the US.

So uh… heads up to the rest of the company when your new offshore “team” pulls up with zero idea what they’re doing. Good luck, I guess

Thoughts on automation. Met is pushing this forward along with offshore. I see contracts as the first casualty.

I'm genuinely wondering, our work is continuously outsourced to many countries with the bulk being to Argentina AND India, but India seems to bear most of the brunt and hate comments. Is it legit because Argentina does a better job than India? Or people just don't like Indians for variety other reasons?

The heading says it all

Think about that for a moment. This is a bank that grew up in the midwest USA. And, now, a lot of the back office work is being moved to India. Your private information, your accounts. Why is this allowed?

Tax management is ruthless. The income tax group used to be where a new hire can enter into the company and advance. Then they migrated work to BA. Then they brought over people from BA for jobs limiting opportunities for US employees. Those brought in from BA then become managers and protected their own in rankings. All the new hires brought in have quit or been PIPd.

Think about that. This BA Management klan ran off all their new hires. They are either terrible at identifying talent, terrible at developing people, or clearly bias in their assessment as the only people that remain are their friends.

It’s happening all over. Look at the announcements and the amount of jobs coming to the US. They aren’t developing US employees, they are developing GBC as a priority and will follow the same pattern of protecting their own. The manager that brought over the person from GBC won’t admit their mistake so they are protected and become managers eventually. They need to show GBC that opportunities really exist to get out of India or Argentina or Brazil.

If you are US employee you are at a huge disadvantage. This company doesn’t want you and doesn’t care about you. When you’re working late covering your incompetent management, remember that. Log off and go enjoy your life. Don’t worry about getting a low ranking for choosing not to work late, you were going to get a low ranking anyways. And if you weren’t, the salary increment isn’t worth it and the future career opportunities aren’t there.

Wow! I read through customer comments on Reddit. Dan claims he’s going to focus on customer experience and customer value. Given that Hans has blasted thousands of holes into the side of the SS Verizon and we are taking on water by the ton, how long will it take to repair the damage he caused? Simply making better offers for customers is not going to cut it. Customer Service (outsourced) needs to migrate back to the US and the network needs massive attention based on the comments of people complaining about how it used to be good and now it’s awful.

I’m not buying into Dan’s comments as they are the same words Hans used, so either it’s another distraction or an actual plan. If it’s real, there is no way to quickly fix the issue so customers are going to continue to flee quarter after quarter.

How long would it take to fix Han’s legacy?

Cuts are about squeezing out extra profit, plus a hefty dose of offshoring. They’ll hand us some clunky AI tool we have to babysit like a toddler, and we’ll spend half our time double-checking hallucinations and bad outputs. Yet they’ll still expect us to deliver the work of five people. It’s a convenient excuse, but it’s hardly convincing.

AI is a tool, and a pretty limited one at that. It can’t replace humans, and it still needs constant oversight. Probabilistic models can’t deliver consistently reliable results. What’s driving the cuts is the usual mix - greed, poor leadership decisions, offshoring, and a rough economy. And if anyone at the top truly thinks AI can replace the work we do, it’s going to turn into yet another very expensive misjudgment.

It’s all offshoring. Or, in some cases, cutting roles that are just gone forever while dumping the workload on fewer and fewer people. I really wish they’d stop excusing profit-maximizing cuts and offshoring by slapping an AI label on everything. It feels like gaslighting at the highest level.

Customer service, specifically financial service… incompetent. I really shouldn’t have to look up 5 different roll ups to finally get to the onshore opps manager to get a VERIZON ERROR fixed.. that supposedly cannot be fixed by tier 1.. but they won’t transfer to sup. So a whole day spent just to remove a suspension that was a Verizon error on a long time loyal SMB customer. Where is the surprise and delight in that Dan? How about we delight our customers with on shore, competent reps?

I’m a former employee and was having drinks with my friend (a senior manager who still works there). He mentioned there’s a big project under wraps to migrate most of the US based contact center to the Philippines next year. Thousands of employees are scheduled to be cut. Figured I’d share and see if anyone else wants to confirm or deny it and share details.

I first asked my supervisor here in Bloomington Minnesota and learned that on December 15th we shall be informed that our office is closing. Most of us are very happy to be laid off because we are all so done with this $chitt-hole place and are looking forward to the awesome termination package we get per our union contract. We get up to 2 years pay for those of us with over 31 years service. We're already celebrating! Sorry to the managers who only get a tiny fraction of what we union members get. Funny how we've all watched as all of our work, piece by piece, has become automated or off-shored - and we can only laugh about it.

Unless you’re dancing with the cobras, your job is in jeopardy.

Offshoring is cheap now. But you get what you pay for. No innovation. No advancements. No improvements. There is an overall lack of understanding of US culture, well being, and best business practices. Metlife investors will suffer as the co continues to lose ground to competitors.

It’d be great to see the real numbers. Anyone who’s actually used AI knows it’s nowhere near reliable enough to replace human work outright. And yet we keep hearing that “AI-driven layoffs” are the future, when most reports say many of those jobs aren’t being replaced at all, or they’re being sent offshore. It feels like nothing more than old-school cost cutting dressed up as innovation. At the end of the day, it’s plain greed and leadership completely out of touch with the people who actually keep the place running.

I have been at Optum for 8 years. I love my team. I had a really great Manager until they brought in a Design guy who was some influencer. This dude was an a-s clown.. The problem was not him, it was leadership above him. They wanted to bring in someone who would “shake things up”.. Well, they did. He was a train wreck. Since then things have gone down hill. Our leadership acts and has the intelligence of a JV squad at a community college. They make cr-p decisions, they tell us to embrace AI and then don't give us money to get tools that use AI. We are led by fools and mo--ns. I have been waiting for this RIF for at least a year. Happy it is finally here. I no longer need to worry if it is gonna happen to me or when. I wish all the employees well, I wish leadership to get a clue. Last person off site.. Make sure to turn off the lights (or get someone from India to do it). After all… Thats where all the work is going.. Bye for now :-)

US has the weakest employment protections hence global companies appear to be shedding US roles to India. The weak severances add risk for those affected and financially solvent to consider class-action lawsuits if they do not to sign separation agreements that prevent such an opportunity.

It was a privilege to host Bridget Engle, in Charlotte for a deep dive into our technology strategy and execution.

I was incredibly proud to see our teams demonstrate how they are turning that strategy into reality. From Al-driven (All Indian Driven) automation to engineering next-generation payment platforms, the focus was squarely on impact - delivering powerful, secure solutions that create real-world value for our customers.
These sessions are vital. They connect our enterprise vision directly to the teams on the ground and reinforce our shared commitment to solving complex problems that will advance the future of finance.

At Wells Fargo, we are dedicated to leading that charge. It's our people who are making it happen.

#layoffs #allIndian #downsize #toxic

If you had an Indian employee for a US company and you starting paying the person in the Rupee equivalent of 15,000 USD in 2008 and gave them a 5% raise in Rupee every year until 2025, show what the US company would pay in USD equivalent pay using likely exchange rates for every year from 2008 to 2025.

Here is the employee's equivalent pay in USD from 2008 to 2025, based on their annual 5% raise in Indian Rupees (INR) and the average annual USD to INR exchange rates for each year.
Calculation Methodology
The calculation uses the following steps:
Initial Salary: The 2008 salary was the INR equivalent of $15,000 USD.
Annual Raise: A 5% raise in INR was applied each year.
Exchange Rate: The average annual exchange rate (USD to INR) was used for each respective year, based on historical data. The rate for 2025 is a projected/average figure for that year.
USD Equivalent Pay: The annual INR salary was converted to the USD equivalent using the year's average exchange rate.
USD Equivalent Pay (2008-2025)
Year Avg. Exchange Rate (1 USD to INR) Annual Salary in INR (approx.) Annual Salary in USD Equivalent
2008 43.51 652,650 INR $15,000
2009 48.41 685,283 INR $14,156
2010 45.73 719,547 INR $15,735
2011 46.67 755,524 INR $16,187
2012 53.44 793,299 INR $14,845
2013 56.57 832,964 INR $14,724
2014 62.33 874,612 INR $14,032
2015 62.97 918,343 INR $14,584
2016 66.46 964,260 INR $14,508
2017 67.79 1,012,473 INR $14,936
2018 70.09 1,063,097 INR $15,169
2019 70.39 1,116,252 INR $15,859
2020 76.38 1,172,065 INR $15,345
2021 74.57 1,230,668 INR $16,503
2022 81.35 1,292,201 INR $15,884
2023 81.94 1,356,811 INR $16,559
2024 84.83 1,424,652 INR $16,794
2025 88.72 1,495,885 INR $16,861
Summary
Despite the consistent 5% annual raise in local currency (INR), the employee's equivalent pay in USD has fluctuated considerably due to changes in the exchange rate. The strengthening of the US Dollar relative to the Indian Rupee over this period meant the US company paid a highly variable, and often lower, amount in USD equivalent terms compared to the initial $15,000 USD value in 2008. The final 2025 USD value of the salary is only slightly higher than the 2008 starting value in USD, even with 17 years of raises.

You will be laid off asap because your function can and will be done elsewhere for less cost.

Show me one thing good that has come from sending jobs to India besides the cost of labor.....it isn't innovation. You all lying to yourselves. Goodluck with that.

Dan has brought a typical corporate America culture to Verizon. Long gone are the days of making a good salary, receiving a good bonus, and having a career path. This is the way it is going to go from here on out people... And I speak from experience.

1) Bonuses will be cut
2) Raises and stock benefits will be reduced (stock might be taken away)
3) Layoffs will continue. This is due to two reasons: 1) Dan wants 30% and this first round is only 15%, and 2) Frontier transition means more people on payroll and they can't be touched for x amount of time.
4) Travel will be cut and have to be approved by SVP levels. Any spending will be scrutinized.
5) Offshore jobs will accelerate. AI will take some, but they'll take the quickest path and that's moving jobs to India.

I am speaking from personal experience. I was actually told I had to take an 15% salary REDUCTION to stay with the company. This was over 20 years ago with EDS (Electronic Data Systems) and then when HP took over (sparked massive layoffs then too). Our CEO got a nice golden parachute on his way out.

Verizon has been very generous with their packages and I just don't see Dan carrying that onward. He is a axe man who will stop at nothing to squeeze out a little more profit.

I am glad I left corporate America and now make a comfortable salary in the private sector. I don't make as much money, but I am happy.. best job I have ever had and I make a difference.

I feel really bad for those being let go and for those staying. It's a lose-lose situation for everyone. Best of luck to all of you.