I am hearing mostly about CX and BU, no sales this time?
Posts mentioning hashtag #cx
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No impact on CX
Digital team was bracing for an impact .. hardly anyone impacted. It was surprising given how much Dan hates our digital experience.
All 3 layers of directors are intact before they hit working level team.
Many changes coming…
Cisco IQ availability announced today… what is happening with CX leadership?
Layoffs in TAC
As CX was down over the past quarter by 1%, what do you think the probability of layoffs in TAC occurring would be? Furthermore, has anyone heard anything about layoffs in TAC after the most recent earnings reports?
CX layoff today
Hearing lots of positions will be cut starting from today and back filled with positions in India. Looks like a difficult time ahead for
Everyone
Layoffs today
Layoffs today across UKG, mostly focused on CX/New Logo Implementation. God Speed.
@OP
Avaya and it's leadership are so irrelevant in the world of #CX & #AI. Nothing says that more than being so desperate they are forced to sue their biggest partner.
What's the relevance of Alvaria & Aspect now? Take note of how PD doesn't set up companies for success. He just does what PE tells him to do. Market climate is waaaaaay different. No more cheap money. Not easy to just move chess pieces. Now he actually has to be something more than a PE front boy. It's not gonna happen
Did CX Execs keep their job?
With Dan acknowledging our customer service is horrible, did customer experience execs (Ken lain, Suzanne Norton) keep their job or were they impacted with the RIF?
Outsourced cxs got to go
Customer service, specifically financial service… incompetent. I really shouldn’t have to look up 5 different roll ups to finally get to the onshore opps manager to get a VERIZON ERROR fixed.. that supposedly cannot be fixed by tier 1.. but they won’t transfer to sup. So a whole day spent just to remove a suspension that was a Verizon error on a long time loyal SMB customer. Where is the surprise and delight in that Dan? How about we delight our customers with on shore, competent reps?
CX Sync, Liz: "every one of you is a seller!" Liz are you for real? Go and ..... yourself
If everyone of us is a seller where is the commissions agreement??? Where are our perks and trips to Vegas ?
CX Summit CPO Megathread
Starting this thread to discuss the key wins and strategic successes of the most successful Five9 executive who has turned our ship around (its the wrong way however.)
CX summit
Excited for CX summit and the product keynote.
Anyone know if the Right Now folks are still there or did they get chopped?
I saw someone say the CX group that got moved under Chris is untouched so far, but can anyone still at Oracle comment about the Right Now product folks? Wondering if they were protected or not.
The money being spent on these consultants vs driving product enhancements, innovation or client experience seems like the opposite of #CX.
We all know acquisitions don't solve problems. They just are red shiny ba--s to look at so people don't look at the real problems.
How about we try something new for a change? Focus on what we have and doing it better than anyone else?
This placed story implies AI wouldn't be a focus. #CX acquisition more likely
My two sense.
https://www.cxtoday.com/contact-centre/avaya-is-set-to-exceed-revenue-forecasts-as-its-enterprise-retention-rates-hold-firm/
ENOUGH of the INFLATED Titles. #Genesys Managing Director? JOKE
And the team is who does all of the work.
Flatten The Top! We can't afford empty hyperbole! And the blatant abuse of travel that drives nothing.