#offshore

Fixing this would take visionary leadership with courage, long-term commitment, and out-of-the-box thinking. Nothing even close is on the horizon. Fiserv will continue until there's nothing left to shovel over to leadership and shareholders. We'll keep existing in an ever-deteriorating culture until we're incapable of managing the cuts, handling the ever-increasing workload, or are replaced by offshore labor.

For whatever reason, they tried to sneak me into COBRA after my layoff. If I hadn't called to fight it I'd have had to may 800 something dollars. But for some messed up reason, they want to still make sure I pay something so I have a 300 something dollar bill (thank you useless offshore rep) that I have to once again fight.

Oh and the reps were all offshored. Man fu-k this place and its current leaders to he-l.

5ish people let go on a team of just over 50. Our department had lost multiple managed services customers since January with no new clients coming in the door. It seems that the staff losses which started in Professional Services at the end of last year are now accelerating. Client churn had always been higher than other MSPs and has only gotten worse since moving to an offshore-first service delivery strategy.

USB employs approximately 70,000 across the U.S. and globally. Where can I find statistics on the number of U.S. employees vs. offshore?

https://www.xe.com/currencycharts/?from=USD&to=INR&view=5Y

The higher that goes on the chart on the right?

The cheaper indian labor is for a US corporation.

India in particular is experiencing currency collapse and this does NOT work in your favor.

Its over 30% cheaper to pay someone in india than it was 5 years ago. This means that you either need to be 30% more productive or bring in 30% more in revenue, else the bank is losing out on the labor triage (they are taking a loss by keeping you).

You can NEVER outrun currency devaluation - the differentials are just too great, the opportunity for cost savings are MASSIVE, and the executives are incentivized to make stock go up by ANY means.

Charlie chose specifically to be paid if the stock goes up.

"Show me the incentive, I will show you the outcome" -- C. Munger

If getting rid of 80000 employees means his options vest in the money? Its a no brainer what he will choose to do.

And there are zero US labor laws to stop him.

It also means that your career is dead at this bank - stop working so hard, stop worrying, re-skill into something that cannot so easily be off-shored and just wait for your severance package.

Seems like with sending jobs out of our country and their all in approach to AI, I wonder just how many jobs will be left.

Anyone know if payroll ops has been off-shored?

I heard most Wipro and Sapient contracts will being terminated or at best not be extended but it's not being announced. Just terminate one by one or not extend so it won't make big news.. I heard this from a SG32 in people team. I am 31 and have log consultants in my team. Here to see if any one else have more insights. I am tired of these constant changes. My project fund got slashed leading to hiring freeze and finally work got cancelled due to issues with delivery! They expected 3 people doing 6 peoples work, of the 3, one is in offshore with no domain knowledge. Now this...I was told I can hire another fte offshore but not onshore. wtf is going on?

AI has been just a ruse.

Hearing rumors that Gunjen wants to off shore majority of us? To subtantiate said rumors there were tons of senior leaders on site in the Plaza last week, now several are flying out to Poland next week. Managers who may have been apart of Gunjen's secret call where you were forbiden of taking notes and had your phones confiscated spill your guts please!

I just got laid off this morning. They told me there were 300 other people who got laid off. And that my job and all of theirs were going offshore.

"The company faces challenges with limited IT resources and staffing shortages in its vertical markets."
Uhhhhh, well maybe quit laying off the IT staff and hiring incompetent Offshore folks.

"The company is still in the early stages of broader commercialization of its AI offerings, which may delay potential revenue growth."
Translation. I know we SAID we an AI company, but we've never really sold AI before. (Forget about the fact that we still havent created anything AI, unless you count ChatGPT making up our press releases)

Are many of you like me that often have several drinks throughout the day, and are even buzzed often? The constant threat of layoffs, the incompetence of the offshore people and management. Drinking has been my coping mechanism. Mainly wondering if I'm alone in this?

So approximately 8 laid off in ITC and 1392 whq?
Better get to work ITC because those of us that are unfortunately left, who saw knowledge and skill get canned this week are not going to be carrying the workload for you like we have been the last few years.
Tech Leaders - When it’s time for your d-mb panicked questions, ask your chosen workforce at ITC who have zero connection to the biz and no passion for the company.

Got laid off today from Gainwell due to badge/rebadging, offshore changes, AI implementation, and poor management decisions.
Multiple accounts were affected, with around 50 people laid off the same day.
No prior notice — it all happened immediately.
Frustrating situation, but I’m staying focused on what’s next.
If you know of any opportunities, I’d really appreciate a referral.

Stop offshoring our jobs! Requesting Americans to be our customer service reps.

Does the US Consulting Business even exist anymore? FSI, Manufacturing and Healthcare have all been gutted. Anyone left, or is this place now just an offshore staff aug sweatshop?

We have enough intelligent people inside the organization. Cost saving? I don't think so. It usually takes much longer to get low quality work based on my experience with Indian.
Now we oursource our manufacturing jobs to China and white collar jobs to India. What has been left for our younger generation? Must be some dark powers that work behind this, let alone of the greedness of capitalist.

https://youtu.be/2oivxM6K4pw

Meanwhile I'm here, where they outsource more yearly and we have Project LLM (Project Literally Lose Millions) to accelerate slop to force us all to swim so slowly in garbage. Omg

A few long time great employees in the Collections department were kicked to the curb. Jobs being outsourced oversees.

Cognizant is going to lay off up to 20% of the USA workforce in favor of moving roles to offshore. Going to happen in next 6-8 weeks. They will replace roles with entry level. Management pyramid is starting to look real skewed.

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The products are outdated. Technology is outdated.
The technology managers are useless, pretty much id--ts.
The management has no intent to develop innovative products.
The intent is clear to get rid of all the onshore employees. Let the offshore employees keep the operation running till some other company (like Visa or FIServ) buys in bits and pieces.

Not poppycock or rumor. Asked this morning for multiple names from my 10 person onshore team. Of course they said we cant take anyone from our 35 person offshore team. OI is not meeting IOI, doesn't matter that my products are. This Jenga tower is coming down after this, already cut to the core and now this. No offense to my offshore teammates, they develop well, but dont know the business. But come on, they could absorb this offshore and be fine. Going to be losing multiple 20 plus year people that know this industry/space for ppl that have 2 years tops.

I think I am done for and that they are planning to move my job offshore too.

I feel like I’m being micro managed and pocket watched to the point where I think I’m being pushed out. I also think my job is on the line and in the next couple years it’s either gonna be obsolete or outsourced offshore. For reference I’m in the client services dept. anyone else?

Certainly McKinsey can get more out of the bottom line by off-shoring Executives who have to read from the teleprompter.

We need legislation that will force companies to pay money into unemployment benefits, equal to their profits if they choose to move the workforce offshore, or replace with AI. Why should 93% of America suffer so the 7% of stockholders can benefit?

a working theory but if you work with GCC and the US managers at all you will know how accurate this is.

Step 1- move all or most system knowledge offshore to GCC (infosys)
Step 2- layoff the people on shore that transferred the knowledge to GCC
Step 3- GCC is now only solution to previously US based roles, reinforcing GCC hiring
Step 4- create unnecessary manager and director roles for the US based workers who facilitated the GCC knowledge accumulation (who are almost all from the same country as the GCC, fyi)
Step 5- hire and promote only people from the GCC and keep rewarding the people that manage them and continue to lay off US based Waters employees
Step 6- repeat across the company.

My manager has been putting me on a performance improvement plan since the last quarter. There are seven people in our group, and I feel like I was being singled out compared to others. I have been with the company for 17 years and, for the last 16 years, I consistently met performance expectations every year. However, in the most recent middle and year-end reviews, I was marked as not meeting expectations, which feels inconsistent and surprising.

Additionally, there have been significant changes in the team, including the introduction of more offshore resources, which has impacted the overall team structure and workload distribution.

There is also another person in my team who has had performance issues and took leave last month, Overall, this job has felt very draining on people, especially recently.

Today, I was terminated from my position. I feel it’s time for me to reset, reflect, and carefully think about my next steps and career direction. Wishing everyone the best moving forward.

Looks like they have JSL taking the multi contact calls. Get ready for management firing US employees.

UHC is really getting what they pay for these offshore reps. Called in 6 times to get the same rep repeatedly who thought it was cute to transfer me to random departments and even bcbs rather than assist me. Even giggled on the phone about it.
Since I’m a former employee and I know UHC higher ups read these posts. I hope your company sinks and every single one of your state side employees(that you have left) find a better and healthier company to work for.

I just got tasked with completion this survey. I did then basically take offshore over the coals.

It's a relationship that is not collaborative, and definitely not a partnership.

Offshore has no skin in the game, has no oncall duties. Why we have Offshore is stupid.

Offshore provides estimates, but they don't even present it to the customer, the onshore TFAL is expected to handle it.

I get that Gainwell does it to save money, but how is handled and executed is utter cr-p.

I'm currently still employed by Gainwell until I get a job elsewhere.

Is anyone else losing a bunch of offshore resources, due to the renegotiation of the contract with Wipro? We're losing six people at the end of the month, as a result of it.

The executive team hasn't built a sustainable business; they’re just manipulating numbers to make the financials look better than they are.

Following the failures of our OKRs, ASR/AIP, and Career Architecture, a significant round of redundancies is coming across multiple divisions. It looks like they are offshoring roles to lower-cost regions to pad executive bonuses. Is your role being impacted?

What will Chevron do now that Trump is planning to restart ops offshore California?

This is not a post about AI. I barely do any feature work anymore. I feel like with everything happening in the US and the global situation, I just have zero motivation to work or produce work for these companies. Just waiting to see how long I can keep this going, wondering how many are on the same boat.

With everything going on it's hard to take anything seriously anymore. And knowing that my company is trying everything they can to replace me with either AI or someone offshore doesn't make me interested in helping them fulfill their profit goals.

At the same time, I don't want to lose my job in this economy either. But how do you stay motivated like this?

I was casually looking at the Optum internal job postings and I didn't filter to United States and out of curiosity I clicked on a couple offshore job postings. Guess what the referral bonus amounts I saw are $20,000 & $37,500.

It blew my mind. Stateside referral bonuses are usually $500 or $1000.

Geezus!

They cut me in November. I admit, at the time, it felt personal. Looking back several months later, it was the best thing that could have happened. For the last at least five years there, the environment was toxic. The peer group I started with was gone, replaced by contractors and offshore teams. Every re-org meant new faces and new anxieties. I was constantly waiting for the other shoe to drop. Now that I am out, I can see clearly how much it was affecting my sleep and my mood. My advice to any American applicant is to proceed with extreme caution. The culture is broken.

My mgr got axed... and now I report to an offshore manager who doesn’t really understand what I do. doesn’t even try to... most of the time it feels like she just tells other people to do the things my old manager used to handle.Since all that happened the place has gotten a lot more and more and more toxic, with more offshore managers showing up while the people who actually cared about the work keep getting laid off and everyone keeps talking about AI like that’s the answer to everything.it will never be the answer. horrible.

Heard through the grapevine people in HR have said that they expected more attrition after the 5 day RTO was announced. So from this you could infer that a major goal, if not THE goal of this was to reduce headcount. Also this means that layoffs are coming since not enough people left.

The next piece of this is that the execs have admitted that the company is becoming too reliant on contractors, and want to balance out the hiring with more full time employees. What is not mentioned is that they want to flip contractors to FTEs. Offshore hubs are being built to facilitate this along with abusing work visas.

There has also been a major push for AI recently. Which helps reduce headcount even further. Models are now reaching the point where anyone can automate tasks or have someone vibe-code a solution that is "good enough".

The end goal of this is that they want cheap offshore labor to handle AI to push out stuff that is passable. So many current FTEs are going to be displaced. This is also the end goal of an overwhelming majority of other large companies. This is not systematically sustainable. And the working class is being set up for a world of hurt.