#customersatisfaction

Hundred of open position, lots of new customers, very high renewal rates

We are a rocketship and the market is impressed

Read this: https://wccftech.com/verizon-replacing-humans-with-ai-for-live-chat-is-lowering-response-quality/amp/

Glad InfoSys and Accenture are so talented at building AI solutions for our customers. Not to mention our awesome and talented Verizon India teams and GTS leaders. Let’s keep spending Billions to make our customers hate us and AI more than they already do!

And we still have people like Oliver and Octavian destroying our business and staff morale. Joe was promising but seems to have a parrot called Oliver on his shoulder feeding lies and BS to get where he wants.

When is Hitachi Ltd going to listen to their main assets, those who do the hard work, those that deal with customers every day, and want the best for the company and not just an ego trip. CSAT is nothing without those on the ground, and if they aren’t happy how can our customers be happy?

Someone high up needs to speak to the people that actually make the business tick over, and not only in AMER, but all GEOs. Find out what’s really happening and stop HR protecting these tyrants.

https://martech.org/what-intuits-layoffs-mean-for-mailchimp-customers/

I am about to be let go from a group that was supporting a mature, well-known product that should have been practically free money for Cisco. Instead, it was a source of constant agony for customers who suffered numerous outages, resulting in angry phone calls. What do you think people like this think when they read the news? Time to pick another vendor.

I feel bad for my fellow employees today, but I feel just as bad for customers who have unwisely entered into contracts for this bottom-feeding outsource chop-shop.

https://www.cheapism.com/americas-worst-banks-according-to-customers/

#9

One of the reasons that Franklin Templeton employees about to be laid off got shifted to service Heritage clients is because the staffing was so poor in the face of more incoming calls, FIS clients such as Victory Funds were unhappy with the hold times and delays in service. This is why FT took back their calls. The question is rhetorical: are there any happy clients out there?

For years, Verizon Communications built its brand on one idea. The best network.

That worked when the gap was real. It is not anymore.

Today, every major carrier is good enough. Most customers do not see a meaningful difference in daily use. But they do see the bill. And they do feel the experience.

That is where the problem is.

You cannot charge a premium if people do not feel it. Not in speed. Not in service. Not in how easy it is to deal with you.

This is not really about the network. It is about everything around it.

Simple plans
Clear pricing
Fixing issues the first time
Respecting the customer’s time

These are not big ideas. These are basics. And when the basics are off, no network claim can save you.

The real shift is this. Telecom is no longer about who has the best signal. It is about who delivers the best overall experience for the price.

Verizon is now being forced to face that reality.

The next move will matter. If it is just more promotions, nothing changes. If it is a real reset in how the company serves customers, then there is a path forward.

Right now, the message is simple.

Having the best network is expected.
Making it worth paying for is what matters.

There are ongoing concerns about a Southeast team member acting beyond their assigned responsibilities. Multiple customers have reported unprofessional communication, which is negatively affecting client relationships.

Additionally, decisions being made appear to prioritize short-term margin improvements at the expense of customer satisfaction. This is creating unnecessary friction and could impact long-term retention.

It would be helpful to clarify roles, responsibilities, and communication expectations to ensure a consistent and professional experience for clients.

https://hitconsultant.net/2025/08/22/klas-report-oracle-health-faces-customer-losses-and-declining-satisfaction/

Verizon is trying to improve every place possible but how about customer experience ?
That team is really bad and they do not want feedback from anyone. They think they really know it all. There are so many of them

As an employee, I can’t even navigate cleanly and find anything I am looking for. Trying searching for simple things on web or app.. totally irrelevant search results..
it is generating negative NPS when people can’t complete simple task online in this day and era..

I’ve worked at BD across several divisions for many years and have always taken pride in delivering strong results and supporting my customers. Recently, however, the environment has changed significantly. Many team members are new, training has been inconsistent, and processes and expectations are often unclear. As a result, much of my time is spent navigating internal obstacles rather than focusing on serving customers and driving business outcomes.

Despite being able to manage through these challenges, it has become increasingly difficult and frustrating to operate effectively. There is a growing perception among employees that these conditions may be intentional—creating an environment where people become discouraged and choose to leave rather than the company having to manage formal separations.

At the same time, customers are feeling the impact of the internal disorganization, which risks damaging relationships and driving business away. This combination has led to declining morale among employees who are trying to continue performing at a high level.

Having experienced what this company once was, it’s particularly disappointing to see the shift. BD was once the best professional experience of my career, and I remain committed to working hard, supporting my customers, and contributing to success. It’s difficult, however, to watch the organization move in a direction that makes that increasingly challenging.

This company cares about nothing accept blinding customers and robbing everyone. Evil to the core

No wonder things aren’t looking up for us. Numerous customer complaints about how difficult we are to work with = lost accounts!

In some departments there’s no worry for layoffs. People quit at such a rapid rate they can’t even staff properly. This company is doomed unless it corrects its ways. Customers and workers alike despise how evil the processes are and customers cancel and employees leave because of how terrible the call routing is.

analyst take on ROK:

One of the first companies to address industrial automation, Rockwell Automation (NYSE:ROK) sells products that help customers extract more efficiency from their machinery.
Why Does ROK Worry Us?
Organic sales performance over the past two years indicates the company may need to make strategic adjustments or rely on M&A to catalyze faster growth
Earnings per share have contracted by 1.5% annually over the last two years, a headwind for returns as stock prices often echo long-term EPS performance
Diminishing returns on capital suggest its earlier profit pools are drying up

My take. Layoffs will continue in low amounts. Leadership and the board are cautious leaders who value their options over growth. If you are good. Leave now. If you are less than good. Hang on. Most will hang on.

So they basically got rid of a support layer because tmobile is fu--ing stupid. We didnt have enough support to begin with and the support we did have was also fu--ing stupid cause they dont read half the sh-t you put in the chat. Now we have the same exact protocol for help with less of it. Customers are about to suffer. I will say Team Managers didnt do much sh-t and didnt pull much weight. Now they are the actual coaches. They got rid of the coach position. So now we have one manager everyone reports to and an assistant manager to each team that is there to help and support. We use to have two support individuals for night shift for example. Now it will be one. Help will take longer to get and our call rate time will sky rocket and the whole time we will get yelled at to keep it down. Typical Toxic tmobile fu-kery. Managers already refuse to follow policy if it gets them put on a list. No one wants to be on a list they have to answer to, so customers rarely get helped anymore. Tmobile only cares about metrics. The next time you see the white T with a pink background on the coaches headset at the super bowl game, remember they laid off thousands of employees to pay for that and made it take longer for you to get help when you call with extra stress on the experts you speak with.

I got to say Uniti and Windstream has been great to me. I love this company. The people, the employees. All of it. Customers love me when I show up and tell them they don’t need to switch to Fiber and can stay on copper. They give me a hug. I love you all.

our customers, maybe not so much.

How are we supposed to "delight" the customer while cutting so deep AND using AI more. These are the opposite of things that customers want. Customers want value -good product at competetive pricing. Maybe even as much as that they want ease of use. Is it easy to view/change an account? Is the person who answers the phone knowlegeable and empowered to help? Do they communicate clearly? Is the web interface and/or app easy to navigate?
There is no way to accomplish these simple things without competent people.

Longtime customers gave us more slack than we deserved because of the strong reputations built under the old names, but that grace only lasts so long. Once people start realizing that sticking with DXC is hurting their own projects or careers, the loyalty disappears fast. From this point on, the exodus of customers will just become worse.

The call system routes Everything to sales. Customers cancel, employees quit. Nobody cares. Giant waste of time and money.

Its just comedy at this point. Fourth P1 ive seen this peak season where the entire Optum tech ecosystem cant hit endpoints, all from this vendor tech that we didnt need that ESRO forced everyone to switch to.

A P1 during peak season used to be rare, now its a almost weekly occurrence here. This company is a mess and is gonna lose all its customers

When i get a task sent back to me with a foreign name I already know its going to be a disaster. Customers constantly complain about the foreigners they cant even understand and the sublevel competence they provide. When will Cigna stop offshoring jobs and realize they are losing money because of these people. Some of them are great, but not enough to justify opening big facilities and replacing Americans. Americans deserve American service. Cigna is digging its own grave. Hopefully someone in government puts a stop to offshoring American jobs providing services to Americans.

Perhaps investors should look at one metric for the future growth of Croda, customer satisfaction. By the looks of the company’s news releases it has been since June 2022 that Croda has been awarded anything from a customer. In the June 2022 instance it was for sustainability efforts. It would be interesting to learn the last time they were even nominated for supplier of the year or similar by any of their customers. Customers do find alternatives, they do shut access to development programs, and don’t care if it’s the smartest science.

A shame if all the American skulls Dan collected doesn’t stop customers from leaving and vz misses its numbers.

I have been in the 90th to 100th percentile of surveys for three years running in my organization. I connect with the customers and have saved countless customers and im not in loyalty.

Its bullsh-t.

https://www.reddit.com/r/mildlyinfuriating/comments/1phglwz/honestly_im_enraged/

You are running the easiest semi-legal racket in the world and your unchecked greed is going to bring the whole thing to the ground. Money just rolls in and you don't even have to produce anything tangible. You don't even have to guarantee healthcare for your Insurance premiums. A little advice from a street guy, when your getting away is as a shylark especially in a crony-capitalist fraud it is better to keep customers happy and maintain the illusion of legitimacy.

Tom Brady told us we were the best in the business a year ago. Was that fake news? Since then we’ve done meaningful pulse surveys, volunteering, moments that matter such as endless reorgs, had a successful RTO rollout, and photo shoots. We bring our whole selves to work and take guilt free vacations. Our customers love us. And we’re going to win the holidays with our great products and services. Don’t tell me we’ve been lied to!

Vz needs employees with engineering degree running the network and operations .
Any network related job should be run by an engineer with a valid Engineering degree.
Not Liberal arts, not poliical science not vetenrian not home science and not social science history or seimnary majors ! This can be attributed to the degradation of the network over the past 8 years
Change the skillsets at every level of leadership touching the network and you will see performance and customer satisfaction improve.

https://finance.yahoo.com/news/verizon-plans-harsh-change-major-201300564.html

Verizon plans a harsh change after major customer losses

Patricia Battle
Fri, November 14, 2025 at 3:13 PM EST
Verizon has been on a downward spiral this year after it frustrated its phone customers with a series of price increases rolled out over the past few months.

During the third quarter of this year, Verizon lost 7,000 postpaid phone customers, as its churn rate reached 0.91%, according to its latest earnings report. This loss is alarming, given that during the same quarter in 2024, the phone carrier attracted 18,000 new postpaid phone customers.

If you are looking for people to lay off, look at representatives with higher than normal charge backs. They obviously don't sell with integrity or to a customers need. These are the people pushing customers to leave in droves because of useless overselling. Just costs the company money and dilutes customer happiness in all.

We are a current FIG client, and while the volume of recent comments and the decline in stock price are concerning, they are unfortunately not surprising. Our experience with Fiserv’s service and support has been extremely disappointing—among the worst we’ve encountered. The products offered are outdated and lack the functionality and efficiency that competitors in the market provide. Based on our conversations with Fiserv clients, there appears to be a widespread eagerness to transition away from Fiserv, which is truly unfortunate but probably the best option.

Is anyone else ready for the shitstorm that will be end of month wire issues? Ever since we got to the ISO platform, which everyone touted they took 3 years to work on and will absolutely work, I've had nothing but dissatisfied customers and wires either being caught in queue for too long, leaving the bank but reporting lagging for hours, or not even leaving the bank. I feel we have taken a major step backwards when it comes to technology and our senior leaders have no idea what's going on, which is sad and disappointing but not surprising. I now have to be online an extra 3 hours tomorrow just in case there are wire issues because instead of creating an in-house program with our tech team like other major banks, we naturally outsourced it to a third party at the cheapest price so we get what we pay for. And, we are also the largest bank to use this platform and I don't believe this platform can fully support the number of transactions that go through on a daily basis especially at any type of end, such as month end, quarter end, fiscal year end, etc

AT&T just launched a shiny new ad campaign trashing tmobile – because nothing screams confidence like obsessing over your competitor's success.

They're bragging about "300,000 square miles of coverage" and the " AT&T Guarantee" Meanwhile, real customers on Truspilot are handing out 1-star reviews like Halloween candy. MAYBE fix your OWN moral and coverage before worrying about someone else's.

It's wild watching a 100-year-old company, drowning in debt and bad PR, act like a jealous ex. TMOBILE over there sitting comfortably at a $200 stock price, while AT&T's bragging about fiber and posting apology ads.

When your own employees are miserable, your customers are furious, and your stock is flatlined – maybe stop worrying about T-Mobile and start reconnecting with reality.

Let’s focus on winning new customers, at the corner of happy and healthy. And having their best interest at heart.

https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-sues-live-nation-ticketmaster-engaging-illegal-ticket-resale-tactics-deceiving-artists-consumers

I’m at OMNISSA one and the feedback has been terrible. First hand feedback customers have said it’s not worth the trip. Nothing new, and the AI strategy is trash. A couple customers that have met Kevin norlin asked how he had a job. It’s embarrassing to be here representing this company.

Members love the curbside but the members in the club complain when that horable sound blasts from the handhelds, it's like an alarm going off because your late for school, but more complaints less bonus.