Thread regarding T-Mobile layoffs

So they basically got rid of a support layer because tmobile is fu--ing stupid. We didnt have enough support to begin with and the support we did have was also fu--ing stupid cause they dont read half the sh-t you put in the chat. Now we have the same exact protocol for help with less of it. Customers are about to suffer. I will say Team Managers didnt do much sh-t and didnt pull much weight. Now they are the actual coaches. They got rid of the coach position. So now we have one manager everyone reports to and an assistant manager to each team that is there to help and support. We use to have two support individuals for night shift for example. Now it will be one. Help will take longer to get and our call rate time will sky rocket and the whole time we will get yelled at to keep it down. Typical Toxic tmobile fu-kery. Managers already refuse to follow policy if it gets them put on a list. No one wants to be on a list they have to answer to, so customers rarely get helped anymore. Tmobile only cares about metrics. The next time you see the white T with a pink background on the coaches headset at the super bowl game, remember they laid off thousands of employees to pay for that and made it take longer for you to get help when you call with extra stress on the experts you speak with.