#customer

what exactlys the point of telling a customer we will give them one month free for insurance, perk if the customers are going to cancel it anyway? doesnt it hurt the company?

Employees in business intelligence and new customer sales roles were eliminated.

https://martech.org/what-intuits-layoffs-mean-for-mailchimp-customers/

My AVP took my file and ran it through Ask ATT to give me an action plan. You were already worthless Boomer- your use of technology is embarrassing. It’s the AVPs and up that need to go. I am selling to the customer- what value are you brining?????

Can he seriously not read the room? Telling one of the most anti-AI customer bases out there, readers, that we'd happily stock AI books was already a choice. Following it up with “unless they’re plagiarized” just made it sound like he doesn’t understand why people are concerned in the first place. It's like he's intentionally handing our foot traffic to the competition on a silver platter. Does he actually want us to drive customers away???

Why the LRs and why the change in Go To Market and Alignment.

1. We are losing market share across all solutions

2. Portfolio Account Executives only know how to order lunch for a customer meeting.

3. Portfolio AVPs and ODs have only enabled their RMs and AEs in being incompetent by not holding them accountable

Just watched an interview on CNBC between Jim Cramer and Intel CEO Lip-Bu Tan. The Intel CEO said he did a few things when he started -- he asked all the Intel employees for ideas to turn the company around and he talked to customers as well and asked for input. He said several customers actually lectured him about everything they were doing wrong. He said he focused on listening and staying humble and responding to all the employees and all the customers. He said they were all shocked that he actually listened and responded and was actually doing something about what they said. This seems like the exact opposite of what the current Avaya leadership has done. Intel seems to be finally back on the right track because of this approach by the new Intel CEO. Not really sure, but I suspect the opposite approach by Avaya leadership is probably not going to work out very well.

I am about to be let go from a group that was supporting a mature, well-known product that should have been practically free money for Cisco. Instead, it was a source of constant agony for customers who suffered numerous outages, resulting in angry phone calls. What do you think people like this think when they read the news? Time to pick another vendor.

I feel bad for my fellow employees today, but I feel just as bad for customers who have unwisely entered into contracts for this bottom-feeding outsource chop-shop.

I hope you all laid off and unhappy people are closing all your accounts with these crooks. I never even trusted them to open one. Loss of 80k accounts will speak for itself

That was about 8 or 9 years ago.

I wonder if ROSS, MARSHALLS AND TJ MAXX has been added to strategic 40 accounts.

I know Nike is desperate but I wonder if Nike people count above as important accounts.

That is curious

As for the little account that Nike close? will not come back. Anyone with right mind will not open a new brick and mortar store.

I don’t know what’s your sentiment about Cisco IQ, but it doesn’t seem to be a big success given the fact that CX has started an extensive action to make customer onboard to this.

We literally have customers telling us what they want, but all management wants is to sell software. How did it get like this?

You are a savior for our exec team

I can’t even begin to tell you the amount of people that tell me that they don’t wear Nikes because they run to slim. And each time I just nod my head and say I agree. I do wonder how much more business we’d campfire by making a simple change like making our sizing more inclusive. My own family doesn’t even use my discount because they all have wide shoes and Nike doesn’t fit them😂

There’s low hanging fruit to be had all around, yet we overlook it to try to make these big statements that seemly haven’t landed in recent years.

I wish all our customers could see the amount of money this company spends on the convention. I work on it and see the amount of money and entitlement. Over $100 million, luxurious suites, personal drivers for execs, alcohol flowing, private concert (Pink) and arrogance on full display. They share the same message every convention, unveil new commercials and act like it’s all new. We are modernizing, get ready. My wish is they would get called out for spending policyholder money to throw a party for themselves in Las Vegas.

destroy independent dealers network who had connection with their local markets, customer base and worked hard everyday to maintain positive relationships from Nike and their local customers.
Each individual dealers knew the market and provided what customer demanded. And from broad Nike offering they selected and provided what customer wants
For example: I had couple of store where there were majority of population was Hispanic and I worked hard to provide what they wanted. And I had a friend who had stores in mostly African American inner-city area his store offering was totally different than mine. And a friend in Central Valley rural area had his own offering of shoes that people in his area wanted.
Now, Nike eliminated all of their distribution system that helped to get where they are.
Instead, they have a system where it is one size fit approach.

Greed is what it ki-led the Nike. They thought that they could do everything by themselves with their minimum wage staff in the store. WRONG!!!!

Communism failed everywhere in the world because they thought that being is big is the best answer but history has proven thousands of individuals will beat communist every time.

I was told that eliminating all the independent dealers was PK's idea and ditto for hiring JD as CEO.
PK built Nike but he is also main reason that Nike will face negative future.

I keep hearing this CEO and management saying it’s all about the customer . Focus is on the customer and their experience. Yet I deal with a lot of customers daily for years and not one of them ever says they enjoy dealing with Ai when calling in or speaking to someone outsourced they don’t understand. It’s really odd how you say it’s about the customer but nothing you’re doing is going to benefit the customers. Letting go of 25-30k people … that’s gonna positively affect 1 thing … the CEO bank account in 3 years … it will make the customer experience dealing with verizon worse . Cellphone signal has gotten horrible in last 5 years since they sold off towers …. Are they investing to fix it ? Expanding Fios without govt welfare? Verizon is now one of the most toxic work environments out there …. It used to be just inside culture but it’s taken over the whole company . Greed at the top is disgraceful as they sc--w the thousands that built Verizon

In the early days of cloud i used to hear everywhere mainly coming from Amazon. The folks who came to oracle from Amazon in the early days has only one saying in every town hall, calls at oracle- "Customer obsession". I am not hearing it anymore. it got dried out as money got dried out i guess. classic "Freakonomics "

I'm sick of the weekly activity sync bs. Having to log fake calls because my customers don't want to speak on the phone. It's exhausting. I have 30 large customers and if I had to properly follow the metric I'd be constantly calling them to talk about what we don't have or can't sell. Right now they want to know how much will it cost today and how fast can I get it. Is it the same in EMEA & APJ or just mothership bs???

We are going hours without customers here in the northeast. It’s becoming more often. Is anyone else experiencing this at their stores?

Got word that the 2026 Rate event that was supposed to be April/May is on hold. No word given, but suspect worried about losing customers.

Can someone give me some idea or insight to how few years ago my service was pretty good in most areas .Now my service it terrible and spotty all over the place .Some areas I used to have no issue now have no or slow service.I mean it’s all over the place all over the country.Is this have anything to do with which unlimited plan I have or is it just our network has taken a total dump.This is no joke a serious question please

Dan stated that customers should have experience price increases without added value and that he was going to bring more value to current customers. I have not seen anything valuable added to my plan. Anyone else? Is that is plan for 2028?

On April 15, 2026, every file-based Citrix license stops working. The new License Activation Service (LAS) is a cloud-based control mechanism.
No more on-premises static license files - install and forget - but external cloud dependency, connectivity testing, failover validation, etc. In some highly regulated business, it creates an architectural problem requiring more effort.
And LAS does not work with older versions of Citrix products: some big organizations have to upgrade their entire Citrix stack, and install all kind of patchs, sometimes provoking problems of ... license expiration.

I see customers complaining about the lack of support, probably overwhelmed by requests to solve the problems created by this new LAS.
And also customers questioning the costs of this LAS migration, that is imposed to them, for more constraints and no tangible benefit. Mandatory stay on supported versions. Citrix telemetry to verify usage data. Compliance checking. And wondering if the effort to migrate to another platform would not be better.

Sometimes I think that Citrix management is doing all they can to lose customers. Customers layoffs I suppose.

I work for one of their "customers" although that's not how they make us feel. Its almost like they are doing us a favor. It seems to me that whenever I need support for our streaming service, they are off on some holiday or another or just not available.

I think we should get a discount and only pay 5/7ths of the support costs as Friday and Saturday, when we need the most support, are pretty much unavailable.

There are ongoing concerns about a Southeast team member acting beyond their assigned responsibilities. Multiple customers have reported unprofessional communication, which is negatively affecting client relationships.

Additionally, decisions being made appear to prioritize short-term margin improvements at the expense of customer satisfaction. This is creating unnecessary friction and could impact long-term retention.

It would be helpful to clarify roles, responsibilities, and communication expectations to ensure a consistent and professional experience for clients.

Seriously. How is it possible to get out of the hole we are in? Can't lower prices, Customers don't want to come back to us, Can't gain trust to get new customers, Verizon is coming in. I wish Dennis or management would comment on how this company will start making money again! I have been here for a long time and I can't see a way to get out of this hole Altice put us in.

This is on the BNSF Webpage:
“Merger Response Resources”

“If you have concerns and reservations about the proposed merger between Union Pacific and Norfolk Southern, or you believe conditions are needed to ensure the merger doesn't reduce your competitive options, it is important that the Surface Transportation Board hear from you now and at every opportunity during the regulatory review process. Your voice matters.”

It’s like it’s another way of saying that they don’t want to compete with UP even more. It’s funny how they act like they care about the customer when they’ve ripped them off for years as well. If you want the customer’s business, lower your prices and offer better service. Simple. You know it as well as everyone else.

Company lost so many customers that revenue took a significant hit. As such in April 2026 they will be raising prices for over 1.5 million customers to squeeze more revenue out of them. Prediction, it pi---s more customers off and accelerates the customer exodus to competitors.

Another monumental sc--w up from 3M corporate functions - customers affected by multiple divisions with comms sent from some but not others so total confusion amongst our channel. No proposed adjustment on clp so nightmare for customers and trying to push all admin on to them, whilst also not providing any information that they need to make the changes. Way to go commercial excellence team - completely disconnected from reality and the businesses, are we on the business of destroying all of our relationships and everything our sales teams work for, why are you so focussed on sales prevention —YOU ARE CRASHING OUR BUSINESSES SO WAKE UP.

Much like when First Data came in, why hasn't anyone else scooped in to take over and acquire the client base? Only thing of value are the customers we still have.

Seems the place is ripe for the taking.

A change freeze is starting on the 24th. No clear reason why in the email.

‘Indefinite customer-specific change freeze, focusing on High Touch (HT) customers first, and expanding to others in the coming days/weeks’

Good luck 🫡

Replace the U.S. reps.

What happened to A-list paying customers ?

The company was a serious competitor in both the job market and PS/MS space roughly 5 years ago. Now it's an absolute mess with disasterous acquisitions, lack of innovation and excess red tape. I give the company 3-4 years before something serious buckles.

Customers are noticing!

True story. Back in 1998 I had some ideas on how Xerox devices could incorporate features that customers were going to want. These were device wipe, encryption and similar security features. I was able to get these ideas to a product dev team. The response I got was that Xerox develops products based on what customers are buying, not based on assumptions of what they may want in the future. I took that to mean that Xerox copies but does not innovate. And here we are.

Can some explain wha the heck this even is without all the ridiculous jargin on the website and launch announcements?

This headline is incomprehensible:
“Avaya Nexus: Announcing The Security-First Voice Platform For Mission Critical Teams”

Another example: “ Avaya Nexus™, a companion product for Avaya Infinity, is specifically designed for no-fail, highly-regulated environments including emergency services, defense, government, healthcare, financial services, and public utilities.”

A companion product that does what? And fixes what problem? The marketing is awful

If you have not heard, webex is going away! No we are using Google meets and management said, "you must have your camera on, no exceptions". One person was driving in and dialed into the meeting and the director demanded the person pull over and turn his phone camera on. Another person did not respond to a slack message within 15 min.. (they were on a break) and the manger and and director said it was not acceptable because they had slack on their phone and should have responded, ON THEIR BREAK.... but yet customers are ignored! This is getting out of hand! Dan, OH DAN... where are you DAN...? Where is your delight the customer focus DAN? We don't see it, all we see is show your face on Google Meets and slack is your life!

Other than United healthcare and Optum, does Optum Insight really have any customers? This is not a criticism of the worker bees in OptumInsight, but rather a true curiosity about whether that business is viable or if it's all smoke and mirrors. And if it's smoke and mirrors, when will they be "found out"? I worked fairly closely with that business and honestly, I never knew what they actually sold -- because they could never quite articulate it.