#clientservices

How strict is VG on the background check for licensed client facing roles?

• Clean U4
• Clean credit 820+ score
• Don’t drink/do dr-gs
• No felonies
• 2 misdemeanors that were dismissed. One was for stopping payment on a check b/c merchant delivered broken goods. Went to court judge ordered me to pay the amount of the check to the merchant, and the merchant had to deliver working goods. After that was done, judge dismissed.

Other misdemeanor was an as--ult charge. Where I live Sheriff can file without grand jury and did. Judge ruled no probable cause at initial hearing and threw it out with prejudice after admonishing the Sheriff and DA for wasting the courts time.

Fidelity, UBS, Chase had no issues, Merrill and USAA did.

No wonder clients are so dissatisfied. They are sold a bill of goods, then discover that their systems are creaking, their processes inflexible, they do nothing to make their client's lives easier and their client's face extended hold times for service. Problems are not anticipated. They seem to be a complete surprise. When the facts are obvious to everyone else, FIS leadership has to scramble to solve problems. It's exhausting for those who have to pick up the pieces, taking arrows in the chest the whole time.

One of the reasons that Franklin Templeton employees about to be laid off got shifted to service Heritage clients is because the staffing was so poor in the face of more incoming calls, FIS clients such as Victory Funds were unhappy with the hold times and delays in service. This is why FT took back their calls. The question is rhetorical: are there any happy clients out there?

I feel like I’m being micro managed and pocket watched to the point where I think I’m being pushed out. I also think my job is on the line and in the next couple years it’s either gonna be obsolete or outsourced offshore. For reference I’m in the client services dept. anyone else?

Layoffs have been making their way into the department, and there keeps being talk that Platinum Service Leads are next amongst coworkers. Management is also really pushing for us to prove we are busy. Just wanted to put it out there and see what people have been hearing.

Dan Hanson, head of Global Client Services in CTD, "retiring from ThermoFisher" effective 4/17

Are they merging teams within the client service and implementation teams? Also is GCIR and RFP teams part of this?

Early February there were two class-action suits filed - EJ allegedly embedded code from Google, Meta, LinkedIn and other sites and sold them the transactions, account values, investment purchases, dividends, and four digits of client customer account numbers when signing into password protected client portals.

We’re seeing a significant decline in leadership engagement, which is directly impacting our ability to meet deadlines and maintain client satisfaction. The current culture has led to widespread morale issues. No one cares anymore.

When senior management talk, it often feels like they’re describing a completely different company.

I’m trying to work out whether I’m just in one of the worst-run accounts, and many of the frustrations raised here are actually coming from the same few places. Or whether this is a more general, across-the-board issue.

Sometimes the advice is simply “leave”, so I wonder if that comes from people in well-run accounts who genuinely can’t see or relate to the problems others are dealing with.

Out of interest:
• Which account do you predominantly work on?
• On a scale of 1–10 (where 1 is the worst place you’ve ever worked and 10 is the best), how would you rate it?

BNY has almost no redeeming values. The office is an ugly, smelly, stale, demotivating place. Everyone in here has the look of a loser.
People look beaten, downtrodden and tired.
There is no way this bank is getting the best out of people. And this translates to our clients getting poor service and non inspirational
Partnership at best. If our employees are being tricked, lied to and given unethical interaction, then clients of BNY have to be getting the same. The stock price cannot rise much more.

If senior mgmt does this to us, then they are doing it to clients. The dam will break soon.

I love it. Saw this on another board for PWC layoffs. (Price Waterhouse..one of the big 4 accountiing firms) I Googled this:
Client Demands and PwC's Response
Demand for Discounts: As PwC has publicly touted its significant AI investments and the resulting efficiency gains (e.g., in audit and tax processes), clients have started requesting price cuts. Clients argue they are entitled to a portion of the benefits when AI tools complete work faster.

https://www.bloomberg.com/news/articles/2025-10-02/trump-wealth-once-spurned-by-banks-finds-new-home-at-citigroup?embedded-checkout=true

Can anyone tell me about the client service associate? I was recently recruited and want to learn about the role and pay structure

I've noticed this year in particular a highly unfavorable balance of BD deconversions/terminations, relative to the amount of firms onboarded. I know Pershing is only one slice of the BNY pie. Between the exodus of clients under our clearing business and the seemingly unmitigated failure that the money pit known as Wove Investor appears to be so far, I can't say these are good signs, in spite of the current share price of $109.53 (9/26/25).

Does requiring IBMers to move to major cities make sense for IBM? In Illinois, I can think of two significant IBM customers who are not located in big cities. It would make little sense to ask IBMers to live in Chicago.

Personally, I probably wouldn’t look for another job — I might just sell everything, buy an RV, start a YouTube channel, and travel across the country.