#badleadership

So the EC schlep to Lexington this week, spending first class money we don’t have, having another day off work and away from clients. But did they actually achieve anything that could not have been done remotely (or even at all)? I no the answer is no but it would nice to be told I’m wrong

I feel like I work with incompetent people. Some I seriously question how they keep their jobs. Am I alone here? Am I just unlucky? I get technical gaps but this is basic common sense and elementary math.

We saw yesterday the announcements about our new sales orgs. We need our sales people to now move FAST but there is no support. Sales operations is now managed by RB (reporting to loss-making-CB) who wouldn’t know a customer or account manager if he tripped on them. all the support groups needs to hire in low cost locations now as Bandy clown 🤡 says so and yet RB is managing that as well at a SNAIL pace. Sadly people are leaving and the gaps will be there most of the year the way this non-sales-non-operations works

Don't dismiss why Jana Partners is taking a position.

1. Speed - let's be honest, Fiserv has become a slow company from a client view.
2. Growth - you can't cut your way to prosperity, growth requires prioritization, focus and execution. Sadly every thing at Fiserv is a priority therefore nothing is. Best example is Toast - unheard of five years ago, today completely pushed Clover out of restaurants.
3. Too much expensive management who seems themselves as the center of the universe vs the inverter pyramid where the people who do the work are at the top of the pyramid.
4. Arrogance - you can't treat investor, clients and employees the way you are and think all will be well.

Fvck this company, milk it as much as you can. Do the bare minimum you’ll still get 1% merit increase and they’ll tell you that your blessed you did …

2026 Goals:
Don’t go above and beyond
Play the game
Milk the system
Act like you don’t know
Low scores on the annual survey
Use your PTO as much as you can

More and more layoffs. Not a well-run facility and not a good place to work.

When management mismanages money employees must be eliminated.

This company operates with an outdated mindset, and as a former Pershing Advisor Solutions employee, I saw firsthand how deeply the issues run. Strong performers were often pushed out or left on their own, while promotions frequently went to individuals who simply filled gaps rather than elevated the organization.

Middle management was routinely pressured to give artificially low performance ratings so directors could meet layoff quotas—often without offering appropriate severance. The result is a culture where talented people feel undervalued and unsupported.

It’s disappointing to watch, and I genuinely encourage high‑performing employees to explore opportunities elsewhere where their contributions will be recognized and rewarded.

Why is he still around? Shankar and Vivek sat on legacy systems for so so long. I remember a struggle few years ago when I wanted us to move to better new backend system but I was shut down saying they do not have budget.

I am pretty sure they wasted millions of dollars on hiring contractors to rip off Verizon.

Nothing will ki-l a great employee faster than watching you tolerate a bad one. – Perry Belcher
Bad managers don’t listen to their employees because it makes them feel insecure when they find that employees are smarter than themselves. – Anonymous
A bad leader can take a good staff and destroy it, causing the best employees to flee and the remainder to lose all motivation. – Anonymous
People don’t leave bad jobs; they leave bad bosses. – Anonymous
Failing organizations are usually over-managed and under-led. – Stephen Covey

Goodbye TU! It’s a wrap for your sh*tty hiring practices and abuse of your employees. They’re all about to fly the nest where you mistreated us

Giant Eagle used to care about its people. Now we’re at the point where employees are treated no better than they are at Walmart. It’s genuinely sad to see how far this workplace has fallen when it comes to its workers. This leadership should be ashamed.

It’s by far the worst experience I’ve had in my professional life. I’m in CWP, leadership is ineffectual, they do absolutely nothing but the bare minimum, just enough to keep their job. They won’t care about their teams, they don’t care about doing what’s right for the members , they just do the bare minimum to keep their job. It’s atrocious and shocking for a company of this size to allow leaders to behave the way they do, I don’t even feel like I have a manager or any sort of support system. I cannot wait to quit this nightmare of a company, The really sad part is I’m one of the few people that other job, follow the rules and the people that do whatever they want aren’t held accountable. It’s only a matter of time before a member takes legal action due to the irresponsibility of most of the staff.

Bumping from @2hr+1kd1d6bb6, well stated.

The company keeps letting go of people who actually know the work and matter, then shuffling others into roles they aren’t set up for. It’s creating gaps and inefficiencies that could’ve been avoided. I'll never understand the logic behind their thinking.

I’m so glad T has an extra $25M to sponsor the Pebble Beach golf tournament. After all, the majority of the people watching golf have NO idea who AT&T is, or what the company sells!! I’m sure people are flooding to the stores for millions of new net adds…

The T & Stinky way…whine about cash and then drive up costs on stupid sh-t! Followed by subsequently hacking away at the labor force…

Year after year, we see the same pattern: failed decisions, failed projects, failed products, failed initiatives, failed policies. The outcomes are consistent — underperformance and disruption.

Yet the accountability is not.

Senior leaders are rarely, if ever, held responsible for these failures. Instead, rank-and-file employees absorb the consequences — blamed, terminated, or laid off while the architects of these poor decisions remain untouched.

How does this culture persist? When poor judgment repeatedly goes unchecked at the top, it raises serious questions about governance, transparency, and whether advancement is based on merit or internal favoritism.

Failure at Dell has become all too systemic — and predictable.

The management and executives here are untrustworthy. They've broken just about every rule and unwritten rule possible with directs. They're the type who give you prop's the entire year and then give you a bad year end review so they can cheat you on your bonus to make some budget number. As a shareholder i've super disappointed in the place and plan to sell my stock holding in this company, and its a sizeable figure.

Way too much uncontrolled uncertain chaos. Tons of lame misguided of both decision and indecision. Coulda woulda shoulda not sure so layoff. Hire from other banks……oooppss…they went somewhere else now. Umm stick with the layoff plan I guess.

This is all getting so old. Good luck everyone.

For years...

No Raises.
No Promotions.
Increased health costs.
No recognition.

They could afford to take care of their people better!

Not far! Growth of 1.8% ? Why even wake up and go to work. Oh wait, I work for infinite. I work at home. Let’s continue to milk this dead company.

Loyalty is gone! I don’t give a cr-p, I just collect a check.

I feel sorry for those who wake up and go to work at Fiserv, or still hold the Fiserv stock in their M Lynch account or Fidelity account.

This is all because of Frank and his “leaders”

Head of wealth silently departing says a lot about Bob and what his minions are up to

20+ years of Wealth platform building and only to suddenly disappear shows you're just an A# for this firm

Just trust what this leadership team tells you. Look past the quarter-zip smiles and forced enthusiasm and you will see a mountain of corporate spin. CP called out “incredible collaboration” this week...People at desks were not collaborating they were talking about how bad this place has become and looking to duck when you walk by. At least two leaders on this panel are openly planning their exits and they are not invested in fixing anything.... like you they want out. Watch the clown show from yesterday if you think that translates into work-life balance for you ask yourself why. Here’s what this really means for you. Every keystroke is tracked. Independent thinking is gone even when you are right, you follow “Crown math.” Your work feeds leadership payouts, not long term stability. This ends the same way it always does. Leadership cashes out and another company gets stripped down. You deal with the fallout masked as 'goals' and “Clear” and “transparent” are just words here like PURPLE was... how'd that go. Their face and actions tell a different story. I have only 1 question. Are you listening to what they say, or watching what they do? Just look at each face even they can no longer play the game. Shame

The stock is down 34% in a year and 65% over five years. Meanwhile, inside the company, we’ve lived through constant restructures: minimal pay rises, responsibility changes, de-levelling, demotions, removal of ratings, mass exits, elimination of People Partners and leader support systems — all under the banner of “transformation.”

Experienced talent keeps leaving. The people who knew how things worked are gone. Morale has taken hit after hit.

At the same time, the company has spent multi-millions over the past three years on external consultants to define strategy and redesign the operating model. As employees, it’s fair to ask: what has that delivered? Because from where we sit, strategy keeps shifting, products are launched with big promises and then fade away, and priorities change before anything has time to succeed.

Now we have a portfolio/solution structure that many are still trying to understand and explain consistently. That lack of clarity shows up with clients.

It feels like the people in the middle — managers, delivery leaders, client teams — are absorbing the impact of decisions made far above them.

This isn’t bitterness. Many of us care deeply about this company and want it to succeed.

But at some point, accountability has to apply at the top too - something should be done - the CEO, CPO, CFO, CCO all need a change in career.

LL6 and up no accountability as they keep making bad decisions.

So our three year plan to regain the number one spot is:

• using AI. Yet Service Now, Hercules, Chip and Clip, etc have been unmitigated disasters. Everyone hates them. And it makes are jobs so much harder.
• Hiring in Hubs: the hub employees are some of the worst I’ve seen in the ten years I’ve worked here.
• getting rid of utilizing agents office for the digital experience. But our systems are trash and our older insureds don’t want to bother with it.

I look forward to the next 3 year plan to take back the number 2 spot from Geico once they pass us up.

I find it ironic (in the recent update message) that PP set the clear expectation that EDJ would lead the industry in understanding and improving client well-being. Sounds like when she set that expectation, the fine print was omitted that should have read "while systematically destroying 100 years of culture, overseeing the first round of layoffs this firm has ever seen, and on the backs of people that have dedicated entire careers to this firm before we kick them out the door and replace them with foreign contractors."

Does anyone take what she writes seriously anymore?

Has anyone else received their demotion related to Senior Status?

We’re increasing pay for order taker CMs, yet lowering pay for recruiters. It feels like we keep asking certain teams to absorb the impact while others are protected.
If leadership is unable to right the ship, are they also taking title reductions or salary cuts? Accountability shouldn’t only apply to frontline employees.

This approach is damaging to morale and culture. Repeatedly cutting pay or downgrading roles sends the message that hard work and tenure aren’t valued. Strong leadership builds trust, stability, and shared accountability — not uncertainty and resentment.

Right now, this feels less like strategic decision-making and more like reactive cost-shifting, and that’s not good leadership.

This company has to be one of the worst companies out there. I was let go in October so my 60 day ls notice period ended in December, I’ve worked for wells for over 20 years and I’ve gotten a bonus every year. But nothing this year! This is a low blow even for Wf to take away a bonus for no reason to someone that worked for the company that long.

Took a long long while for DH the sleazy breezy Chief People Officer to be quietly turned out to pasture… He must have had a really ironclad type of contract to avoid being sacked for decades of behavior complaints… or he knew some excellent intel on the ELT as protection.

So.. good luck new lady. The bar was low so you can just not be a creep and you’re already doing better than the last guy

They are the worst business has had to offer. That last CEO who shall not even be named..HAS NO SHAME.

CEO opened a project to boost shareholder value, spent millions of dollar and provided negative growth 😄. What a circus!

There should be an independent audit of vendor relationships and see how much of the quality and value is being lost because of kickbacks system .

Does anyone think this new CEO is a clown?

Go-Go stated in a recent Barton’s interview that the decent earnings results are a result of all the things that have been done to P66 in the last 4 years.
He said “it’s all coming together”.
No it isn’t. The earnings are the result of good refining margins and nothing else.

Badge swipes, the president of SMS going desk to desk to make sure we are here, constant questions about where we are.

So glad I've given 10 years of my life to a company who thinks we deserve to be treated this way.

The only way Fiserv can survive if it can go back to the George/Les/Jeff era - Respect employees! Fiserv has no employees. Most fired, rest shifted as an expense to Infinite, and Frank sold all his shares for $550M.

Think.,,,

Just like Frank ruined this company he is about to destroy the IRS and Social Security office. He doesn't see the destruction he has caused.

Here's an idea: why not overhaul the leadership? Every bad decision has come from the top. That might actually save the company.

After an "exceptional" review, I am hearing no merit or bonus increase? Just a lousy retention RSU of not even 1/2 of a paycheck that vests in who cares amount of time because the stock is going down every single day... I'm so confused, you hand out a retention bonus, in a dogsh*t effort to keep people around, and then say "oh by the way G11+ get nothing this year" lol...

I cannot state this enough, regardless of the size of this company, it's so pathetic how inept our HR or any decision making staff is at communicating. This is entirely a company taking advantage of a flailing job market and uncertain economic factors. Frank being gone lifted a weight off of everyone's shoulders, all for the same procedures of being intentionally cryptic with all verbiage to stick around. I cannot comprehend how listening to employees complaints and being more communicative with your underlings does anything besides boost morale even if a little.

I really do wish one of these soulless HR reps or even Mike would come on here for a second and just read. Even through the side remarks and posts, there are a majority of employees who are concerned about the state of the company and just want to be spoken to like adults. We are humans, we do not want to venture out into the unknown and find new jobs. This cannot continue, or else the constant brain drain that we've experienced for at least half a decade will continue. You cannot ask people to stick around and suffer then simultaneously tell them they will not be receiving more money. The state of the companies affairs due to poor leadership leading to us being left out to dry will only exasperate the issues.

The effort to can these VPs and chairs of divisions has been a solid step in the right direction for relieving some of the draconian measures left behind by Frank, but transparency is what we need now. Pay us, or at the very least, tell us why you can't pay us and explain what your future plans are to make up for this fiasco. Nobody cares for the same people to come on the Town Hall from HR and speak to us with their painful vocal fry, telling us to fill out a curated Q&A form to pad their stats like it's the 4th quarter of a blowout.

Does anybody knows what is going on there? They fired the main guy (which is good :D) he was a je-k and bunch of people. My understanding would be from my friends that company there is in chaos, a lot of people planning to leave. (a lot of people left cuz of the bad local management) Anybody has inside info what is going to happen wh-t the office?

Oh yes they have sc--wed everyone out of there hard earned PTO. Now salary people can't take there PTO until its accrued, even though store managers want to know when they are taking there PTO ahead of time. How are salary managers going to take there time off if it's not accrued? Cause we have restrictions, can't take time off during certain times of the year. Guess we will be taking vacations back to back. What a joke this place is. Sc--wing there hard working people out of there PTO.