So our three year plan to regain the number one spot is:
- using AI. Yet Service Now, Hercules, Chip and Clip, etc have been unmitigated disasters. Everyone hates them. And it makes are jobs so much harder.
- Hiring in Hubs: the hub employees are some of the worst I’ve seen in the ten years I’ve worked here.
- getting rid of utilizing agents office for the digital experience. But our systems are trash and our older insureds don’t want to bother with it.
I look forward to the next 3 year plan to take back the number 2 spot from Geico once they pass us up.