#lackofdirection

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Our manager is invisible

No support. Not even micromanagement. But also no involvement in anything, including office politics. Literally absent. Some might call that the dream, but in reality it just means the team is unmanaged. And when we slip, we'll pay the price. Meanwhile, they'll keep climbing, blissfully unaffected.


When did it change?

Something has shifted over the last few years, and it’s hard to ignore.

I’ve never really felt like I worked for DXC — my focus has always been on doing right by the client and delivering a good outcome. But recently, it feels like we’re neither wanted, respected, nor trusted to do the job we’re here for. Work is withheld or second-guessed at every step, with everything needing detailed oversight. It’s draining, and it doesn’t exactly inspire anyone to go the extra mile.

That lack of trust is one thing, but when it’s paired with years of a 0% pay rise policy, it becomes even harder to stay motivated.

People often say financial reward is only part of a job — and that’s true. But right now, there’s very little else to balance it out. There’s no real sense of job satisfaction, no recognition when something is done well, and often not even a simple “thank you.” It increasingly feels like the expectation is that having a job should be enough in itself.

For me, that balance has tipped. What used to be tolerable — even enjoyable at times — has turned into something I genuinely dislike. The disconnect is such that it’s hard to care whether projects succeed or fail, especially when accountability can so easily be shifted elsewhere — to a missed detail, a PM oversight, or yet another broken process that makes delivery unnecessarily difficult.

It raises a bigger question: how sustainable is this? Because from where I’m sitting, it doesn’t feel like something that can continue for much longer, and I will be happy to see it collapse.


if you look at tgs, all sr dirs and vps are stuck in late 90s or early 2000s.

if you look at tgs, all sr dirs and vps are stuck in late 90s or early 2000s. our chances of building a modern and prosperous it org are zero unless we have new folks in these positions. that will never happen, so rest assured, things will continue to go downhill as the rest of the world accelerates change. at some point someone will wake up but it'll be way too late


Every week is a new plan

One week it’s “focus on growth,” the next it’s cost cutting, then it’s something else entirely. No one knows what the priorities are anymore, and it shows in how teams operate. At this point, the layoffs don’t even feel shocking, they feel like the obvious outcome of nonstop chaos.


Why nothing gets done

I’ve been here long enough to see the pattern clearly, where we start projects with great enthusiasm, teams form, plans get made, and work begins with real momentum. Then a few months in someone in leadership reads an article or hears a new buzzword and everything changes, new priorities appear, old projects suddenly get labeled as not aligned, and the goal posts move so far you can barely see them anymore.

We end up abandoning half finished work and starting fresh on whatever the new thing is supposed to be, and the amount of wasted effort that piles up from that cycle is staggering because hours, weeks, and months of people’s time just get discarded when leadership cannot stick with a direction.

Then leadership turns around and wonders why execution is a problem, even though you cannot execute anything when the target keeps moving before the work ever has a chance to finish.


Why I tell my friends to avoid Fiserv

When people ask me for career advice now, I tell them to stay away from here. I was excited when I joined. The branding's strong and the reputation's solid. The reality's completely different. The day-to-day work is chaotic, there's no clear direction from the top, and the turnover's staggering. You spend half your time training new people and the other half wondering when your own luck will run out. It's genuinely one of the few professional decisions I look back on with regret. The toll it takes on your personal life isn't worth the paycheck. You can absolutely do better for yourself. Keep looking.


The lack of leadership is pushing me out

I started with the company back in 2015 and I've seen four different management structures. The pattern is always the same. You get a manager who is charming in meetings but completely absent when you need support. I recently had a weekly catch-up that started giving me a knot in my stomach. It was never about development or help, just a list of things that needed to be done yesterday. I finally updated my resume this week. It feels like the only way to protect your peace is to leave.


Serious Question - how are their so many legacy people here?

I’m about 9 months into HCSC. I heard mixed reviews about the organization before I joined. My immediate team is friendly and professional, but it seems the company as a whole is dysfunctional. There is no accountability and no one really knows who does what. I heard before that HCSC routinely hires from outside of the health insurance industry because they can’t attract and retain specialized talent. It appears to me to be the case. It seems like there are a lot of people who have been here for many many years and lots of churn with newer talent.

Serious question—- why do people stay for so long? Doesn’t the dysfunction and lack of leadership get to you? It seems to be to a culture of complacency and sticking to a false narrative than actually trying to run an excellent business.


Three Year Plan

So our three year plan to regain the number one spot is:

  • using AI. Yet Service Now, Hercules, Chip and Clip, etc have been unmitigated disasters. Everyone hates them. And it makes are jobs so much harder.
  • Hiring in Hubs: the hub employees are some of the worst I’ve seen in the ten years I’ve worked here.
  • getting rid of utilizing agents office for the digital experience. But our systems are trash and our older insureds don’t want to bother with it.

I look forward to the next 3 year plan to take back the number 2 spot from Geico once they pass us up.


The bottom line is why excellent people get laid off

They cost too much. It's that simple. Companies prioritize immediate savings over quality and short-term gains over long-term health. That’s the core reason we’re in a downward spiral, and it will almost certainly get worse. There's no vision. No grand plan. Just a relentless scramble to cut costs and funnel money to the top for as long as possible.


No One at the Helm OR How AI Became a Talking Point without Strategy

AI??? More like incompetence. They couldn't get their AI platform off the ground as of the end of last year. They eliminated contractors who were working on datacenters related to automation and AI. All I saw was non-stop push back against progress while I was there from middle managers who do nothing but fudge reports. It's just more smoke and mirrors to hide the fact that the executives are out of touch. No one is driving the ship.


upside down

speaking only from my own expereince, i find myself conflicted about how easy it feels to change roles at amazon once you are inside the inner circle.
on one hand, that fluidity creates opprotunity and can feel empowering, but it also leaves me wondering whether rigor and claritiy are getting lost at senior levels...
i rarely see an l8 write a single one pager that clearly articulats direction or strategy, and instead watch strategy turn into a collage of documents owned by l6s and l7s defending their own space.

i may be missing context or blind to constraints, but it makes me question what strong leadreship really looks like here and whether i fully understand the system i am part of...


TFB Sound off

Here we are end of January and still no clear direction of what’s ahead of us. RoE’s / Dirty Data, “stay tuned”
After GF all hands call last week… I’m feeling we are about to see a HUGE jump in quota this year.

I will say that I was thankful leadership recognized the cluster F of a rollout this was and making us whole for January was the T-Mobile I remember.


There is not a plan, there never was, except to milk the cow dry. Layoffs were announced about 3 months ago

and we are still 2 weeks out from Dan's plan? Guessing the leadership team was told by the CEO to figure out how to do it with 15k less people (and maybe even 30k less people if the latest reports are true) and let him know the plan by the end of January so he could take credit for it in early February.


Lack of any acknowledgement is pathetic

The fact you can work for a company for over 30 years and not get one thank you or goodbye from leadership or even your peers is very telling and just plain sad. Before any of you trolls starts saying move on and get over it, just remember your day is coming. I hope this company sinks faster than the titanic.


What's up with management at this place?

It wasn't always like this, but recently, thanks to having mostly new people as managers, every one of them in my department seems to live in their own little bubble. You ask for direction and get five different answers, then somehow you’re the one at fault when things collide. It’s becoming laughable.


Market culture is satisfy

Until such of time CEO switching to marketing base culture I am given not one single instructions.
I do the reading all day all of even nites to become savvy on the marketing. So frustrate as I can do no such marketing in current role. I also do the ask to chatting gpt and even it can not give good direction, Frustrate!


Is DXC done?

I’ve been watching things slide downhill here for a while, and it makes me wonder if there’s any way back. The cuts, the constant churn, and the lack of direction are really showing. Feels like we’re on borrowed time unless something drastic changes.