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CHANGES.

Many underperforming or overlapping doors will close or be converted to authorized retailer locations, especially in mid-tier markets. The company has already quietly stopped renewing certain leases and is testing smaller “express” formats.

Shifting to Indirect Channels:
Expect a heavier reliance on indirect resellers and national retail partners (Best Buy, Walmart, etc.) to handle standard transactions while corporate locations focus more on high-value accounts and business support.

Assistant Manager Role Consolidation:
Assistant Manager positions are likely to be merged or reduced, The “one manager, one lead” model (similar to what T-Mobile adopted years ago) is being piloted in select districts to streamline payroll.

R2B / SMB In-Store Teams Realignment:
R2B staff may be centralized or reassigned to district level coverage instead of sitting in stores. The focus is shifting to digital appointment-based engagement and outside acquisition rather than walk-in small business.

Performance Pressure on Remaining Staff:
Those who remain in corporate retail should expect higher individual metrics, less admin support, and more tech-driven monitoring


This CHRO post from 6 months ago aged well 😂😂😂

“Momentum. That’s the best way to describe our 1Q 2025 results. We had a strong start to the year, and the V Team didn’t miss a beat.

✨ We took big and bold swings with new experiences, products and plans to give our customers more of what they want and need.

✨ We also showed our appreciation for our employees with our first-ever V Team Day, and we will continue to celebrate how our people are the power behind our purpose.

And here’s the best part….there’s so much more to come in 2025 and beyond. We have built Verizon to be number one, and that means we are focused each and every day on making our best even better.

In fact, I would say we are just getting warmed up. So watch this space 👀 .

V Teamers – please take a moment to celebrate your role in our 1Q results because we wouldn’t be here without you. Thank you for everything <3

P.S. Huge shout-out and welcome to our new retail team members. It was great to meet you today! 🙌 🙌

#bestteam #lovewhatyoudo #lovewhereyouwork #VTeamLife


Mic drop

TDC crushed Q3 with Total ARR of $1.490 billion, an increase of 1%. 1.49 billion seconds is 47.2 years, that's an enormous figure when you really think about it. Up 11% in public cloud ARR! Hands off to each and everyone here who put their best foot forward and never stop believing in yourselves, this is a shared victory.

The direction of our cloud services is going to spearhead strong growth to 2026 onwards! We didn’t just turn the corner, we built the road. Mic dropped


Just RTO, it’s not that hard!

I’m sick and tired of all the RTO complainers on here. If you don’t like it then you should leave. You complain and complain and yet you stay. No one is forcing you to be here. It’s time to buck up and go into the office like everyone else and like you all did before Covid. The company simply cannot afford to pay for your afternoon tennis lessons, golf rounds, 2 hour boozy lunches, laundry, Costco runs, child day care, etc. the list goes on and on. Too many people have been stealing from this company far too long and it ends now.

It’s very simple, just go to your designated office Monday to Friday from 9-5 as prescribed and be with your team members and actually work. I quite like RTO as do the majority of others here. Your colleagues are at the office. It’s time to Return to Oneness (RTO) and actually work.


Does anyone think the culture is nice?

I don't want to dive into revenues or actual layoff numbers here, but curious are you guys actually upset being here? The culture still feels great on my team, I'm happy and my manager keeps me challenged and is focused on growing my role here. Does anyone here not feel the same?


Poor Performers

I have noticed during my time here that HQ has a really high tolerance for poor performers. We definitely have a few in my area that just skate by and hardly put in any effort. I wouldn’t be surprised at all if they all survive Tuesday. Management protects them so much. Is this toxic cultural trait common on a lot of teams?


Value segment

Keep value segment and RIFs the Verizon teams. We have and will always be better than verizon. They want to pretend they know or understand what we do and Clearly they know nothing about prepaid. Heck, they can't get even get their Accounting system synchronized to be ran soley by Verizon..very telling of how incompetent Verizon is..they need us not the other way around.


Everyone on my team is running the business as usual; no one is talking about layoffs, weird...

Currently, I'm a tech support engineer for a Fusion team that supports an Oracle product for our customers. I don't want to go into too much detail, but no one seems to be worried, why??????? Are they stupid or is it just me that is realizing its time to look for something else.....
We have already lost a few members of our team, and while we have a lot of work and its draining, I feel that since they implemented their new AI support tool, our days here may be numbered.

I have a backup plan, but is it safe to assume that the layoffs are over in the US? Should I focus on upskilling and looking for something else? My gut tells me it might be time to leave Oracle.


IBM cloud team

I was on HCL IBM Cloud Team. The project wasn't going well. IBM was wanting us to support 10 different companies that all wanted different forms of support and all wanted their tickets done differently. On top of this it was very high volume. Often on a call with one company and chat with different company simultaneously. I found it to be difficult. I was curious if HCL still has that project. When I gave notice, others were also quitting.


Lead on my team doesn’t do any work

Need peoples opinion on this. Some background I joined this team about a year ago as an analyst. I noticed some things off for example this persons yapping in meetings saying they’re gonna finish a project on a certain date but then deliver it late consistently. Also noticed some brown nosing.

This person was offline on slack too quite often. Fast forward the manager offloaded their high visibility projects to me.

Now here’s where I have resentment. This persons work is not visible and I don’t believe he does any work at all. What baffles me is the manager allows it. Other people on our team pull their weight but not this person.This has been going on for a year. How could this be? Why would a manager allow this to happen it’s quite obvious he barely does any work.

Any thoughts?


My small team is in a "too good to be true" situation

I don’t want to jinx it, but we’re paid well, have flexible hours, the work is interesting, and our manager, who’s genuinely great and has no reason to lie, keeps telling us we’re safe. Still, something about how perfect it all seems makes me uneasy. I’ve read too many stories of people who thought everything was great, only to have the rug yanked out from under them. Should I worry or am I being an id--t?