Is the hiring freeze of external senior talent ever coming to an end? Only hiring happening is college hires, which is fine, but there is also a dire need of senior talent.

Ever since Amala was brought in, bringing with her cohort of nationals, racism in USAA has been on the rise. Even after her being dropped, pendulum has swung too far where if you're a person of color you no longer feel you belong. It's not overt in... — read more 

For those who love to see all these complaints and pity that fly around this forum, this is your chance to make a change. Go to your proxy site and vote as you wish. If there are enough of you, you’ll have your way. If you are too lazy to even click... — read more 

Many middle management folks have been given BE ratings and put on PIP. This is being used to eliminate jobs but not listed as “layoffs”, as that would garner too much negative attention. Brace yourselves!!!

Thinking about taking an external role. If so, will I get paid for unused PTO or should I use it all before I put in my notice?

Juan just casually exposed that he and the Life company and the Bank president are mining member financial transactions in the Bank to determine what they pay other life insurance companies for life policies and annuities!!! That is illegal and... — read more 

Are we all not going to address that 3p is taking a lot of the work. Who is even supporting them and watching what they do? How is USAA okay with so many 3p overseas and in Mexico taking care of military families.

Whoever had the idea to bring on a dog as the Chief Pawsitivity Officer is a genius. She’s super cute and everyone loves her. She has a fan clubs. Great distraction to the fires burning all around the Association as they lay folks off and cut back on... — read more 

How come the majority of EMG in Member Protection (aka Fraud/Disputes in the Bank) were promoted in the first half of the year (EDs to AVPs, and AVPs to VPs) but non-EMG employees can’t get basic promotions in place approved? Like seriously, you... — read more 

Anyone who thinks they are safe.. think again !!!! I've been around corporate environments long enough to see through the bullsh-t. USAA will throw everyone under the bus the moment it's convenient for them. They'll smile to your face, send those... — read more 

We can't have more layoffs. We've already let too many experienced people go and replaced them with new grads. The impact is obvious to anyone with eyes and it's only getting worse. More layoffs can truly harm the company and the bottom line in the... — read more 

Our manager has been saying we'd get two new team members for what feels like forever. It's been months and nothing. No new hires, no updates, no explanations. I don't know if there's an official hiring freeze or if the approvals just aren't coming... — read more 

This has been one of the most volatile Org changes period i have experienced in my 17 years at USAA. At the core we have amazing & inspiring mission. However behind curtains this has been messed up in last 12 - 14 months. Constant layoffs, rapid... — read more 

You want to know who isn't needed at USAA? Release Train Engineers Agile Coaches and name your favorite SAFe Agile role Story Pointing, Sprint Velocity, Comment Alignment, Backlog Grooming...these are all garbage activities to make talentless... — read more 

Remote employees need to go. From worker bees to upper management. If you can relocate to San Antonio or another major office, then find another company to work for. All these full-time WFH vampires are draining the true culture of USAA. Our... — read more 

Two by two, three by three, four by four, and there they go. Replaced by Dan's new army. Farewell Jeff C.

If we get caught denying 49% of home insurance claims, why are we continuing to lay people off when we obviously put resources into 51% of the claims we accept??? Are there people out there just do nothing????

I joined USAA as an intern few months back, hoping to build my career here. After hearing too many good thinks on the web. Unfortunately, the experience was disappointing enough that I decided to leave for another bank last week. The biggest issue... — read more 

What is the reason for the holdup? This is for a corporate white collar role.

The way they keep us in the dark about everything is exhausting. I shouldn't have to rely on internet forums to figure out my own job security. This is going to backfire on them eventually.

Just tried to deposit a couple checks. Mobile app / bank is total trash. First, login failed repeatedly, then worked after app update and like 5 tries. Tried to deposit a few checks. Every single check failed. Retry a couple times, success. One... — read more 

If you are an AVP and can’t get your words out with crisp and clear speaking, why do you get to WFH? WFH at the exec level should be reserved for top performers. Change my mind.

Anyone know what the current severance package is or what people have been receiving? Bank will have another round of layoffs in July or August.

Now that Teams is active, does anyone know if they are screen capturing non member employees? Are they targeting specific individuals? What about keyboard and mouse tracking?

I joined Tech going on a year now, and I have been working to improve accountability and address long-standing performance issues. Not to be punitive, but because it’s better to deal with low performance directly than end up laying off good employees... — read more 

Should I be worried something is brewing?

There's a certain art to building a data and technology organization that looks busy, costs a fortune, and produces almost nothing of lasting value. It doesn't happen by accident. It takes years of careful hiring, deliberate avoidance of... — read more 

So USAA is doing corporate investigations on lower level employees for RTO, yet they keep hiring executives to be remote, how hypocritical is that? I submitted a JAR earlier today once I saw on LinkedIn the new Chief Information Security Officer is... — read more 

What is the team / work culture in the Audit Analytics group?

Its official directors were in planning sessions last week. June or mid July member protection will have the largest lay off yet. Good luck to everyone because the job market is not good.

I'm not happy here. But I also know my friends at other companies have it worse. So I'm staying for now. But I'm curious about people who are ready to leave. What would it take? What would be the final straw that makes you quit?

Curious to know if they are still renewing the H1B in 2026 ? Or they have stopped doing the renewals too? I know they have stopped sponsoring work visas for new roles.

Stop the fear mongering on this site. We were assured that “ CDAO, CTO, and P&C Tech” would have massive layoffs: nothing. We were promised, bullied if even questioned the source of Fraud and AML having massive layoffs in April/May. Well April and... — read more 

That's the whole point. It was always meant to be an attrition tool.

Not sure if this is company wide or just certain departments, but it looks like they’re going to start cracking down on hours in office for salaried employees. Last month a girl on a neighboring team was placed on “administrative leave” as she was... — read more 

Expect there to be layoffs June/July in Member Protection aka Fraud, Disputes, and AML first like operations. Rumor has it most will be in the Fraud space as they over hired when the old guard went out and the new guard came in 2023/2024. I imagine... — read more 

There will be more cuts in Tech next week. Some may happen this week. Grandpa and his merry brothers are ready to cut. Here are the areas I know - CDAO, CTO, and P&C Tech. Trust me this is coming down the pike.

https://www.axios.com/2026/05/28/ai-spending-roi-enterprise-costs

Is there any advantage to informing HR about retirement plans ahead of time? With the possibility of layoffs and severance packages at Bank, I’m unsure whether I should let HR know that I’m planning to retire in July. I would also be eligible for a... — read more