5ish people let go on a team of just over 50. Our department had lost multiple managed services customers since January with no new clients coming in the door. It seems that the staff losses which started in Professional Services at the end of last year are now accelerating. Client churn had always been higher than other MSPs and has only gotten worse since moving to an offshore-first service delivery strategy.
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No surprise there, can't be an AI super wiz bang company doing managed services when you can develop bots and agents that can't do the job right? The push farther away from the core when services revenue is not coming in at the clip expected will only push more layoffs since you can't get a $10Mil stock bonus w/ Managed Services... or services when the biz is not there. OEMs are amazed just how bad Insight is, not just limited to pushing boxes but at being a partner with skills that know how to work the channel. Have heard this in the last few months from some of the largest partners. No joke. And its only getting worse with bringing in folks from OEMs that don't get it.. The Cap Crew couldn't figure this out, so let's get some other folks that think they know what's what. Such a joke. That's the past and what made this company, but hey throw the baby out with the bathwater. Erode one part just to think you can yield more on the other end, does not make sense when the pipeline is just not there. Wishful thinking at best but hey just keep drinking the Kool-aide. I know, let's bring in some Accenture folks at even more of a premium, layoff legacy Insight folks and newly acquired company folks to make some room for chumy chums. If you look purely at GAP results, this company has not made the numbers for a few years and results are purely based on layoffs cutting OPeX.