Fixing this would take visionary leadership with courage, long-term commitment, and out-of-the-box thinking. Nothing even close is on the horizon. Fiserv will continue until there's nothing left to shovel over to leadership and shareholders. We'll keep existing in an ever-deteriorating culture until we're incapable of managing the cuts, handling the ever-increasing workload, or are replaced by offshore labor.
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Our company vision statement is just a blank page — turns out, that’s not a design choice.