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Just got an email from our glorious IT overlords, telling us that we're going to shift to the managed services model in the next few months.
We can help by being available to ensure knowledge transfer and making sure to update documentation! (And quietly going away when they lay us off in Q4)
5ish people let go on a team of just over 50. Our department had lost multiple managed services customers since January with no new clients coming in the door. It seems that the staff losses which started in Professional Services at the end of last year are now accelerating. Client churn had always been higher than other MSPs and has only gotten worse since moving to an offshore-first service delivery strategy.
Anyone else from Managed Services get axed?
Anyone have any idea what this is coming at 1600 today? (Tues 11/18/25)
Just randomly popped on my calendar, zero context or clues. No message or agenda included.
I'm not a spiritual person, but I do believe in the concept of right/wrong, good/bad, etc.
There is an evil lurks witihin the Gainwell culture. It can be felt on so many levels through the work day. Whether it be interacting with managers or certain individuals who have some state of power or authority. Even when dealing with peers.
It's the toxicity. People taking from others, but giving so little in return unless there's a direct benefit to themselves. People that can't be bothered or respond to others unless they want something in return.
It's been mentioned about intra and inter-departmental gas-lighting, purposely withholding information for the sake of control or to merely sc--w with somone. You would have thought that would have decreased with NTT taking over operations. But on the contrary, it hasn't changed. In fact, the sickness has started to spread to NTT in some aspects. Possibly because so many of those Gainwell managers, are now NTT managers. Or NTT has to follow Gainwell's wants or marching orders.
I've always seen NTT as being the fall guy. Yes, NTT, come manage our operations. But you have to do so in the manner we require or want. If that be the case, then nothing has actually changed. Gainwell is still making the bad choices and calling the shots, but now they have someone to pass the buck on, to divert attention