#outsourcing

outsourcing ruined this company top to bottom. I have been seeing this decline for last 6-10years. IT apps being built are below college project level. If Dan really wants to fix this he should start the reboot there

I'm not a spiritual person, but I do believe in the concept of right/wrong, good/bad, etc.

There is an evil lurks witihin the Gainwell culture. It can be felt on so many levels through the work day. Whether it be interacting with managers or certain individuals who have some state of power or authority. Even when dealing with peers.

It's the toxicity. People taking from others, but giving so little in return unless there's a direct benefit to themselves. People that can't be bothered or respond to others unless they want something in return.

It's been mentioned about intra and inter-departmental gas-lighting, purposely withholding information for the sake of control or to merely sc--w with somone. You would have thought that would have decreased with NTT taking over operations. But on the contrary, it hasn't changed. In fact, the sickness has started to spread to NTT in some aspects. Possibly because so many of those Gainwell managers, are now NTT managers. Or NTT has to follow Gainwell's wants or marching orders.

I've always seen NTT as being the fall guy. Yes, NTT, come manage our operations. But you have to do so in the manner we require or want. If that be the case, then nothing has actually changed. Gainwell is still making the bad choices and calling the shots, but now they have someone to pass the buck on, to divert attention

Intel finalizing plans for mass IT outsourcing to Acenture and Infosys this will allow Intel to realize a significant headcount reduction aligning with Lip Bu Tan’s plan

• PwC reportedly laid off its entire internal creative team of around 40 employees, along with some communications staff.
• Internal sources and Reddit posts indicate the firm is outsourcing creative and marketing work, possibly replacing some functions with AI tools.
• PwC had partnered with major ad agency McCann in 2024 and launched a major rebrand earlier in 2025.
• The layoffs suggest PwC is shifting away from in-house creative production toward external or automated solutions.
• Reactions online note that AI-generated marketing materials are nearly indistinguishable from work by professional designers, underscoring the shift’s broader implications.

  https://www.goingconcern.com/layoff-watch-25-pwc-cuts-creative/

Outsource Scammer: “I have a sale for you, they want everything.”

Me: “Great, thank you.”

Customer: “Hi, the previous representative told me I would receive $2,000 in credit and one year of free service.”

There is NOTHING honest about them.

I know certain roles in RMC cannot be outsourced but curious what the rumblings are on where and when they will be doing layoffs?

I at one time worked in the Pro Support department for a year before I moved tf on from that god aweful job..

But I'm curious with all the layoffs in IT/tech support, is there even a US based Pro support team anymore?

I remember that one of the differences between pro support and pro support PLUS was that with PLUS, you were GUARENTEED to talk with someone in the USA.

TCS , the named outsourcing for the core IT infrastructure teams at Lyondebasell, in an effort to reduce cost due to a CEO thats has shamelessly destroyed a vibrant company with unneeded loans, closed plants and a business model that is ridiculously unsubstantiated, has proven during a "transition" period, to going to cost more jobs, less productivity, poor service, and downtime. This Indian based company is typical of a CEO, CFO, CTO and certain directors that have little to no knowledge of IT outside of the buzzwords they learn on Google. The dumpster fire that is management has reduced a prosperous company and great place to work to a steaming pile save-my-a-s ELTs and SVPs with below sub-par entry level at best outsource contractors.

If you as a US Citizen Worker cannot see this now (yet) and think this is all jargon talking points or fear mongering, I think you probably need to think about it.

Just spend an hour or two doing some internet searches on the subject matter. This will not only effect you but your children and grandchildren’s economic futures.

When will TRP outsource retail account servicing like they did for their workplace retirement and 529 businesses? Seems like they could be more profitable as a pure asset manager with less overhead.

All the performance managers, to marketsource.

Is cpu going 3rd party?

I am sure other posters will share many examples, and yet the reader will still not be able to grasp the extent of incompetence they are gifted with and waste they lay all around.

SMP was the new legacy free modern vision for panels.
SMP was started with USA IT peeps.
SMP got rid of the USA peeps and used TCS replacement peeps.
SMP got rid of the TCS peeps and used GCC replacement peeps.
SMP released and failed.
SMP got rid of the USA product peeps and are using GCC replacement peeps.

Nielsen whole business is house of cards. They running out of cheap 3rd world countries.

It started with parts of Tech. Will parts of Operations and Marketing be outsourced? Who knows, maybe even Distribution in certain markets.

had to take that off my chest.

Is anyone else ready for the shitstorm that will be end of month wire issues? Ever since we got to the ISO platform, which everyone touted they took 3 years to work on and will absolutely work, I've had nothing but dissatisfied customers and wires either being caught in queue for too long, leaving the bank but reporting lagging for hours, or not even leaving the bank. I feel we have taken a major step backwards when it comes to technology and our senior leaders have no idea what's going on, which is sad and disappointing but not surprising. I now have to be online an extra 3 hours tomorrow just in case there are wire issues because instead of creating an in-house program with our tech team like other major banks, we naturally outsourced it to a third party at the cheapest price so we get what we pay for. And, we are also the largest bank to use this platform and I don't believe this platform can fully support the number of transactions that go through on a daily basis especially at any type of end, such as month end, quarter end, fiscal year end, etc

It’s time for T-Mobile to return to the efficiency of the 2014-2020 era.. or even before the Sprint merger and the sh-tshow Marcus East period. Amdocs and certain underperforming vendors, particularly in Atlanta, have delivered limited value. Moving work to talent, including at the new GCC in India, is setup in the right direction. Next attention should turn to other low-quality, high- cost vendors likes of PK, Concentrix, and HCL to ensure resources and dollars are used strategically, especially after dropping so much cash on Jeff Simon’s pipe dream “cyber defense center.” All show, all the time. 💸

Not my post - see @f6+1k8rdy748

Tu-d Party Delivery postponed delivery of a washer and to the customer’s third floor apartment, because they need “four people”. These are the same people that the left said “ will do the work that we don’t want to do.” In house delivery would never have done this, whether it was front load appliances or not. These people that deliver are lazy, apathetic pieces of sh-t, and Lowes lets them get away with it, just so they don’t have to pay a decent wage and benefits to real Lowe’s delivery associates.

I believe this is a major concern perhaps being overlooked.

I wonder if the American public or even our government realize how vulnerable transferring sensitive american federal health data across the world globe to another country in the far east.

Please discuss. Maybe not an issue but personally it makes me a little concerned.

I’m guessing the VEC isn’t the answer to everything then. HCL appears to have been a disastrous strategic move, or at least very poorly executed. It just feels like that whole area needs to be completely changed around so it finally puts the customer first. I’m hoping for more investment and better leadership

I have been reading the layoff section of several of the larger Health Insurance Companies that offer Medicare Advantage plans.

And they all appear to be making, what at least I feel is a mistake…at least from a humanitarian aspect. They are all exchanging American citizen jobs by swapping them out for two things: Artificial Intelligence & Outsourcing to foreign countries.

I believe that C-suite Executives for all these companies are gearing up for what they already perceive, as follows:

—Medicare Advantage is no longer profitable, which Insurance Execs see, the Government sees, and even the members are starting to see (as MA plans that used to be rich with benefits are now getting skinnier)

As a result, I believe and predict the following:
—Within the next 5 (five) years, MA will completely tank and the largest of the large private Medicare Insurance companies will all submit to the Government RFP (Request For Proposals) bidding to get a contract to administer Original (Traditional) Medicare on behalf of the Government. Note: That is not the same thing as administering MA plans that happen to be funded by the Government.

Because doing this will need to be much more streamlined and not have all the human overhead, which also comes with different challenges, I think this is what Insurance Company Executives are preparing and getting “house cleaned” in advance, as it were.

Side note, and I say this in jest. If 5 (five) years from now, my prediction show to be true, as a sort of concession prize can someone please send me a check for a million dollars? I am kidding! Lol

Here is what I captured in our threads over last two days, I hope this helps somebody:

===== A. Technology, Engineering, and Cybersecurity =====

1. "They are laying off tons of Cyber Security employees at the moment." (@c6+1k8nb9xqa)
2. "TES is getting gutted." (@c5+1k8nb9xqa)
3. "The entire GXC team has an invite on the calendar. Fiddelke and his cronies are insane, their email specifically said a goal was to 'accelerate technology'." (@c4+1k8nb9xqa)
4. "Tech is getting hit with them as well." (@bh+1k8nb9xqa)
5. "Target plans to outsource all of tech, engineering, and security, what does not get moved to India will be outsourced to a contract here in the US." (@a2+1k8njmzmw)
6. "Tech / R&D - Nothing yet!" (@a5+1k8neramv)
7. "TES Procurement." (@a5+1k8nd7sed)
8. "Which team of cyber? Does anyone in cyber received an email?" (@df+1k8khq2xa)
9. "The entire r&d/new technology team was let go. Their lab, which is where lots of teams went for testing and where they gave tours to outside groups, is dark and empty." (@ba+1k8rbk1en)
10. "Lots of engineers, TES: L4s in service centers got hit hard, also L6, and WFM." (@OP+1k8p4z1py)
11. "I’ve seen two senior engineers get laid off from digital. Also saw a principle get laid off from research and development area." (@a4+1k8nx6h2k)
12. "Food supply chain lost a few directors." (@dx+1k8khq2xa)
13. "EA is gone." (@a7+1k8nj573p)
14. "Enterprise Insights." (@a3+1k8ngxvkj)
15. "Data Analytics — My husband was just laid off. He's technically in the Tech space so looks like no sector is safe. He wasn't an engineer btw." (@ab+1k8nm3hwg)
16. "In my department most are L6 and L5 and the cuts were: 5x L7, 5x L6, 2x L5." (@a8+1k8p5x96h)
17. "The company's performance was lagging, so today's layoffs are the sad and painful result of that lackluster performance." (@OP+1k8nfxb8q)

===== B. Merchandising, Planning, and Design =====

1. "L7 planning directors. Remote L7 merchant directors." (@a8+1k8ngp8jp)
2. "A few contacts in Merch Planning have posted on LinkedIn that they were cut." (@ac+1k8np3z05)
3. "All buyers and planners did not survive." (@a8+1k8nr1dcy)
4. "Did planners company wide get laid off or just in F&B and E&B?" (@a4+1k8ntf0w6)
5. "I believe any L7 (director) planning role was cut. Merch Planning had roles from L4-L9. A few L8s and I believe 1-2 L9s as well." (@aj+1k8nr1dcy)
6. "Merchandising includes Buyers/Sourcing/Design/Tech, right?" (@aa+1k8neramv)
7. "Merch (design)." (@OP+1k8njsv5g)
8. "Creative (marketing) is gone, too no?" (@a1+1k8nngs71)
9. "Properties, Merch, Store Ops — so far..." (@a2+1k8neramv)
10. "Properties." (@OP+1k8neramv)
11. "They eliminated our US director so everybody reports directly to India now." (@a7+1k8r4vhg6)
12. "Some teams disappeared entirely (e.g. the Multilanguage team that handled all translations.)" (@a3+1k8ref4pn)
13. "This is the breakdown of the layoffs by position in the US: Director - 87, Manager - 56, Lead - 45, Analyst - 19, Principle - 9, Associate - 6, Partner - 5, Specialist - 4, Engineer - 3, Auditor - 3, Accountant - 2, Designer - 2, Admin Assistant - 2, Recruiter - 2, Consultant - 2, Scientist - 1, Other - 11." (@a5+1k8p4cdjv)
14. "Agostino said names of teams and people who were let go in a team meeting today, when's he getting fired for leaking names?" (@a6+1k8rgty6d)

===== C. Customer Service, Operations, and Call Centers =====

1. "Quite a few of us across CSC." (@c0+1k8nb9xqa)
2. "L7 on my team. Store ops." (@bp+1k8nb9xqa)
3. "The call centers got hit hard. L2 - directors. Gone." (@ac+1k8ny0d51)
4. "DGS/CSC/GCS mega hits." (@a3+1k8p4z1py)
5. "GS, CSC, GR — Any word on how the call centers faired?" (@a2+1k8p2ba0w)
6. "All three? what are you talking about? 5 leaders (including Sr. Manager and Director). DGS/CSC/GCS were completely gutted." (@ac+1k8nxp7tb)
7. "400 TCB employees laid off." (@a2+1k8p53mv4)
8. "TCC is gone, and all service center TLs are gone." (@ak+1k8pgaz3b)
9. "AP. Higher up leadership has a private." (@a7+1k8neramv)
10. "Legal Affairs or Investigations — I see 9am blocked off on a L7 and L8 I think." (@c8+1k8nb9xqa)

===== D. Diversity, Equity, Inclusion, and Community =====

1. "They let go most of the DEI teams and the company is being transformed into a sweat shop with no values or morals." (@OP+1k8rtbfab)
2. "The diversity team just changed their name to community impact or something like that and none of them were touched by layoffs." (@a9+1k8r4q82d)
3. "The diversity team doesn’t exist anymore." (@a5+1k8r41pyx)
4. "Much more supply chain folks next time. Community and belonging will also be affected once those holiday photos come off the fridge." (@ad+1k8rtbfab)

===== E. Finance, Analytics, and Administrative =====

1. "Finance impacted?" (@ad+1k8neramv)
2. "TES Procurement" and "Finance impacted" both mentioned as affected functional areas. (@a5+1k8nd7sed, @ad+1k8neramv)
3. "Official WARN notice... Positions affected include: Accountant, Analyst, Director Finance Strategy & Operations, Sr Manager Tech, Sr Manager Cybersecurity, Sr Recruiter, Team Lead Financial Products, Team Lead Guest Relations, Team Lead TCC Delivery Services, Tech Operations Program Manager, Vendor Manager." (@ad+1k8np2as9)
4. "Communications." (@a2+1k8nghft6)
5. "Design/PDD Teams — anyone get emails? What levels? What Divisions?" (@a5+1k8nf9ynm)

===== F. General, Multi-Area, or Target-Wide Mentions =====

1. "Tech / R&D - Nothing yet!" (@a5+1k8neramv)
2. "Tech, digital & cyber so far so good today. but... are we just left for latter and will there be a massive cut within these groups as well?" (@a7+1k8p1j133)
3. "The company's performance was lagging, so today's layoffs are the sad and painful result of that lackluster performance." (@OP+1k8nfxb8q)
4. "From what I’ve seen it’s mostly been low performing ICs in digital. Minimal impact. But I’ve heard rumors that there will be another wave that will hit digital harder after peak." (@a3+1k8nrdpg3)
5. "Very sad to see research and development teams eliminated, it always seems like the first thing to go in a mass layoff like this." (@OP+1k8pntp9g)
6. "In my area, all the L7s were let go were doing the work of an L5 or even an L4." (@a6+1k8r7fqnj)
7. "The distribution list that was used to email people who were laid off was shared." (@a5+1k8pkdyew)
8. "Associate buyer Sr Consultant Financial Products Lead IDO Specialist Sr AP Tech Investigations Sr FSQ Specialist Home Based Sr Specialist CSC Principal Engineer US Sr Photo Producer Associate Fabric Engineer — from what I saw." (@aa+1k8nqwqqq)
9. "TII employees that were not impacted received an email telling they would continue to be a team member. Apparently guest facing and marketing teams were most impacted." (@a5+1k8n55yrd)
10. "completely gutted." (@a4+1k8p2em87)

I have seen multiple vendors are being thrown out or being replaced including Amdocs. What’s cooking????

https://dallasexpress.com/business-markets/att-wins-146-million-federal-contract-then-lays-off-americans-and-hires-foreign-workers/

Confirmed today by SVP in town hall that customer center group for one of the biggest clients will go away. They are taking it back like some other posters mentioned. Plan is for it to go back in May 2026. Big loss.

Have heard a lot of noise around HCL

This is the easy cut, the next phase will be in tech. Target plans to outsource all of tech, engineering, and security, what does not get moved to India will be outsourced to a contract here in the US. So this is just the start, pretty much everyone in IT in MN will eventually loos their jobs.

Accenture keeps saying they’re firing employees who “can’t learn AI.” That’s complete bullsh-t. The truth is, they’re laying off people in the U.S. and rehiring or contracting cheaper labor in Costa Rica and Colombia.
They’re using the “AI skills” excuse to distract everyone from what’s really going on — cost-cutting and outsourcing. Now a lot of former employees are suing them for unfair and deceptive practices.
Accenture wants to look like an AI-driven company, but what they’re really doing is replacing loyal workers with cheaper ones abroad.

Let’s be honest. They don’t care about quality or people, only about cutting costs. If they can outsource us all, they will. The work will definitely suffer, but that won’t matter to them. As long as the numbers look good on paper, they’ll call it a success. That’s the sad truth of where we are now.

Recently T-Life broke long standing relationship with Amdocs which impacted hundreds of employees. What are your thoughts?

Parts of IT and VZB Cust Serv outsourced to Indian Company HCL. Now the fiber build out to another Indian company.

https://www.verizon.com/about/news/verizon-expanding-broadband-new-strategic-fiber-agreement

What are the reasons for recent layoffs in EH or any other companies recently?

• Recession
• Company performance
• AI
• Outsourcing
• Hiring other country nationals (Indians)
• Corporate greed
• Bad planning
• Politics

Which one is true or is it all?

If you were to be in Fiddelke's shoes, what would be 3 things you'd do right now?
I'll go first:

• rebuild trust and do it fast (comms, plans, dont let people find stuff from the media)
• fix culture before fixing cost (give power 2 remaining teams & simplify... less layers)
• protect the brand’s core (keep design/merch/stores connected) & dont outsource

TII offshoring + rework, also time zones & duplication keep coming up as cost‑savings on paper. But in real life all of this creates waste in practice... The board is salivating as they are looking at cost savings projectiosn but they are clueless about what's actually happening - that sh-t is eating the company from inside. No self-respecting company in charge of it's own destiny does this - all outsourced cos are just junk

Click on the links for other healthcare companies like Elevance, Centene, and Optum and you will see a very similar vibe as to:
1) abusive leadership trying to get employees to quit by using mind games of stress,
2) layoffs,
3) RTO return to office
4) H-1B Visa abuse,
5) Outsourcing,
6) Artificial Intelligence taking over human jobs,
7) Ageism regarding ERP
8) Racial discrimination against own American citizenship as well as those who happen to be caucasian in skin color
9). Etc. etc.

It is almost as though all these CEOs got together and instigated a plan.

Fake data generated to show productivity gain from AI to justify layoff of old staff and hiring of low cost new staff . Long way to go before AI is proven reliable

Seems like AMAT is going for moving more jobs OVERSEAS and focused on letting go Americans...might as well make your headquarters in India at this point. Imagine spending billions on a building none of your customers want and then you let go of people HA