#outsourcing

I'm genuinely wondering, our work is continuously outsourced to many countries with the bulk being to Argentina AND India, but India seems to bear most of the brunt and hate comments. Is it legit because Argentina does a better job than India? Or people just don't like Indians for variety other reasons?

The heading says it all

Layoffs confirmed by a senior leader at my plant that has majority experience in the corporate offices. They said it will impact a lot of corporate positions & may also impact some field roles. They said it’ll happen end of this week early next so brace yourselves! They’re blaming it on the merge but we all know they’re out sourcing roles to Mexico etc

Came across this while scrolling through our board, checking for updates. OP: @b5+1kbdhf394

After 15 years at Verizon leading AI initiatives, I was swept up in the latest RIF which was ironic, given that one of my current projects was highlighted in Dan’s recent AI pitch.

I began transitioning responsibilities to a senior colleague, only to be told today that I should now train a new hire in India. Same title as mine, brought on last week, fresh out of a 2021 graduation, yet his resume reads like he mentored Sam Altman. Apparently, “worked exclusively with US companies in India” is the new definition of deep experience.

When I asked my Sr. Director for clarity, the response was : “This is out of my hands. More org and budget changes coming soon.”
Translation: brace yourself, the outsourcing wave is just beginning.

Let’s be clear, Verizon isn’t cutting costs by hiring “cheap labor.” as I see some oblivious people saying, these contracts start at $40 an hour and can climb past $60, often padded with fantasy resumes. The difference is they’re remote, from small towns where overhead is low, while Verizon keeps cashing in here in the US.

So don’t fall for the AI fairy tales or the “Verizon values” slogans. The reality is simple:We U.S. employees are being replaced, while our politicians & news outlets are busy with nonsense and the greedy companies keeps pocketing the profits.

Stating the obvious: layoffs are direct hires losing their job. Ironically, outsourced labor is often low quality and sometimes justified because it is “easier to fire a contract worker”. Yet I am not seeing a directed reduction in this labor pool. What gives?

The recent Verizon layoffs are primarily linked to the company’s acquisition of Frontier assets. Verizon now needs significant capital to fund the integration of Frontier into its existing systems as well as to cover the acquisition-related expenditures. These financial pressures are the real drivers behind the workforce reductions.

Claims that the layoffs were caused by pricing competition with T-Mobile or customer poaching are largely unfounded and do not reflect the actual strategic motivations behind these decisions.

While Verizon attributes the recent layoffs to financial pressures from the Frontier acquisition and the massive integration effort ahead, there is another internal reality often overlooked. Certain internal groups “the termites” are using the Frontier merge as a convenient narrative to justify aggressive outsourcing. These teams benefit from vendor deals, back-channel incentives, and the opportunity to extract as much as possible from the outsourcing process.

In the shadow of the Frontier integration, these internal agendas are quietly shaping decisions far more than the publicly stated reasons like pricing competition or customer churn.

The Verizon Split: A ServCo/NetCo Divorce Threatened by an Outsourcing Anchor
Verizon's strategic push to separate its core business into two entities—a customer-facing ServCo and a network-operating NetCo—is a widely publicized move aimed at unlocking significant shareholder value and slashing $10 billion in operating expenses (OpEx). While structurally sound in theory, internal echoes suggest the entire separation plan is at risk of being operational chaos due to a critical pre-existing flaw: the poorly performing $2.1 billion Managed Network Services (MNS) contract with HCLTech (HCL).
This separation is not a fresh start; it is a complex IT and process de-integration effort that is being attempted while a core operational function is under external distress.
(....)

1. Amplified Operational Chaos in the Split
   The HCL underperformance is an anchor dragging down the separation process itself:
   Increased IT Migration Costs: A structural split necessitates the clean de-coupling of legacy IT systems. If HCL manages key operational platforms (e.g., MNS systems) but lacks sufficient documentation or operational control, the process of separating and replicating those systems between the new ServCo and NetCo becomes slower, more complex, and pushes the one-time separation cost (estimated at ∼$1-2 billion) higher.
   A Crippled ServCo: The new ServCo requires a seamless hand-off to HCL for its post-sale support model. If this model is already shaky, ServCo’s initial business processes—built on this flawed assumption—will be unstable. This handicaps the ServCo’s agility and customer experience from its first day of independent operation.
2. Workforce Strategy and the Risk of "Brain Drain"
   For the remaining workforce, the situation is characterized by deep distrust and volatility:
   More Internal Turmoil: Employees facing layoffs or transition will have zero confidence in the quality or stability of the outsourced HCL entity. This increases the risk of the most valuable, experienced employees choosing to quit prematurely rather than participate in the chaotic hand-off, further exacerbating the "brain drain."
   Pressure to Shadow: Verizon leadership faces internal pressure to quietly keep high-value engineers in-house to "shadow" or "fix" HCL's work. This preserves short-term service quality but utterly defeats the separation’s core OpEx reduction goal.
   The successful separation of ServCo and NetCo depends entirely on a stable operational base. If the HCLTech partnership remains an underperforming, fixed-cost liability, it will not only undermine the expected cost savings but also significantly reduce the market valuation of the customer-focused ServCo, jeopardizing the entire value-unlocking thesis of the structural split.
   The company must effectively restructure or contain the HCL relationship before or during the separation, or risk the split becoming an exercise in formalizing operational distress.

Customer service, specifically financial service… incompetent. I really shouldn’t have to look up 5 different roll ups to finally get to the onshore opps manager to get a VERIZON ERROR fixed.. that supposedly cannot be fixed by tier 1.. but they won’t transfer to sup. So a whole day spent just to remove a suspension that was a Verizon error on a long time loyal SMB customer. Where is the surprise and delight in that Dan? How about we delight our customers with on shore, competent reps?

With all the outsourcing, the system changes, replacement of experience, I see so many errors. Polaris is a disaster and people being rotated in and out who don’t know the process.

I’m a former employee and was having drinks with my friend (a senior manager who still works there). He mentioned there’s a big project under wraps to migrate most of the US based contact center to the Philippines next year. Thousands of employees are scheduled to be cut. Figured I’d share and see if anyone else wants to confirm or deny it and share details.

There is a major gap between Verizon’s international leadership and its US subscribers... For VZ to survive we should focus on America and completely stop offshoring to Europe and India. This got us nowhere and it's getting worse - we should focus on quality and stop this short term fixes that are causing chaos and rot.

I’m not sure if Accenture is really transforming or modernizing the application? Are they just doing BAU. Another question is TIAA planning to outsource their data division?

The Accommodations Management team has been laid off and the work will be outsourced to a vendor controlled by leadership's agenda - which largely focuses on not supporting those with disabilities and taking away accommodations. The upper leadership talks a good game in public, but the truth is behind the scenes that is absolutely not the case.

One of Oracles major downfalls is when they outsourced to JLL. Oracle, DW thought it would be a great cost cutting measure , when I fact JLL is doubling the price of everything they do for Oracle. Our buildings are literally falling apart inside and out. Such a shame.. Peace and love all.. Try and enjoy the holidays all that matters is family..

Seems no changes to VZI yesterday. What’s happening from that front? Anyone know Dan’s POV on outsourcing?

I can tell you from my experience that the onshore GTS developers are far more productive and skilled, but you can get 4 offshore for the price of 1 onshore.

To the Board and shareholders who championed outsourcing: How's that cost-cutting strategy working out? You couldn't wait to offshore customer service and chase those savings, letting outside contractors hollow out what made this company great. Now Verizon is a shell of what it was, rotting from the inside, and the talented people who repeatedly saved your as--s are long gone. Congratulations on your short-term gains.

Heard india team will have huge layoffs in December first week. Seems dan wants to cut down on outsourcing

Sounds like I'll get a long vacation at some point next year.

What about HR? Did they escape again? How about IT? Anyone left to RIF there or all already outsourced?

Emails started going to US employees, slack channels for US employees only started showing up.
They are protecting the offshore employees from seeing this ugly carnage here in the US.

US companies keep making billions here, yet they fire American workers and ship jobs overseas. Outsourcing is booming 980 billion this year and projected to grow to 1.6 trillion in 5 years, all these are US jobs getting outsourced while families here drown under rising healthcare and living costs.

WE NEED TO REACT

The HIRE Act was built to protect OUR jobs, but Congress lets it rot while CEOs like Hans and Dan cash bonuses. If we don’t support laws for U.S. workers, no one will.
Call your lawmakers, flood them with requests to support US workers and not to cave in to outsourcing lobbiest:
Contact your lawmakers
https://www.usa.gov/elected-officials

The HIRE act is stuck with this committee https://www.finance.senate.gov/about/membership

All you dead weight in GOA exploration about to lose your jobs. They’re outsourcing your jobs to Louisiana

You will be laid off asap because your function can and will be done elsewhere for less cost.

Here are the 3 reasons why Verizon will
never live up to its rivals or its own best years from the past.

1. Outsourcing CS, IT and other depts
2. Everyone wants to be a manager, attend meaningless meetings to say the right things, pointing out all the wrong things that need fixing BUT NOBODY WANTS TO DO THE WORK!! Managers aren’t doing any actual work.
3. Nasty debt problem. Execs and board put us in a position impossible to get out of

Does anyone know how long these contractors are here to stay?

..cant pay them back.
Lays off 600+ so far to print artificial money.
Outsources IT to TCS with sub-par knowledge, skillsets, and abilities.
The organization eats the people that made it great, rewards and protects thr managerial, director, and vp branches. - hires a buzzword artist that has ties to Indian based TCS.. and guts the company just like he did at Shell.
The bowl is swirling.
Firesale is imminent.
Wouldn't doubt there being a SEC investigation or two in the future.

Several of my peers who left Vz as part of the 2024 HCL deal have recently been hired back as contractors. Would you consider a contractor position if offered?

Over a couple years ago, Verizon leadership sent 3500 Verizon employees to HCL. HCL has let go 99% of them. Customers are leaving because they don’t want to deal with India, or the incompetence of HCL. I hope Gina, Kyle and the rest of the complacent leadership gets booted. I know they will cut more of the business unit. To best of luck to those have been through a lot since MCI.

The lack of knowledge, along with long calls to address a simple task, of the CS reps at Humana now is unbelievable. Humana has really messed up by outsourcing those jobs, cause we used to have really great CS reps.

IT is a mess. Never seen it this bad. Its even worse than when Eder was here. What are you seeing in your team? We can't get any decisions made. Nothing is getting done. The only thing we see are jobs heading offshore. Getting out as soon as I can.

Hey Dan. Do us all a favor and shut it down here in the US and move the whole operation to the Philippines. Quit playing games, just get it done.

https://www.reddit.com/r/IBM/comments/1ownc23/between_the_hire_act_and_ibms_new_100k_visa_fee/

Work as prescribed 9-5 M-F. Been done nearly a century. Prove they do not need to send your job overseas. RTO is for collaboration and winning. No whining.

Can we agree that data centers will be be farmed out.

Can we agree that customer facing jobs are safe, but only untill kiosk improvements are completed and we are looking at a wave of cuts there in Q2 of 2026.

What am I missing?

I've heard that bids are open to outsource the entire department, management included. Any word? Will we all be hired by the outsourcing company?

If this forum is a reflection of layoffs, it almost appears IT have been decimated by layoffs much more than other teams. Can I ask which IT teams have definitively been outsourced? Also, which other teams have had meaningful layoffs? Doesn’t seem to be that many outside Operations.

Received reputable information that a 3rd round and most likely more to follow is confirmed. At this point if you’re under Chris Lepre and haven’t received an NDA offer to be part of the long term retooling and full infrastructure and operations outsourcing you aren’t part of the plan you’re part of the discarded. Tough spot to be in to decide whether to jump now and miss a severance or ride it out but unfortunately your fate has already been determined. This place has become so entirely different and Sharps and his mishmash lead team from other failed businesses is to blame.

Moving teams to outsourcing companies like NTT, Infinite has completely misfired. Instead of improving efficiency, it crippled operations, destroyed accountability, and ki-led ownership. Rebadged staff don’t respond, don’t resolve issues, and have no stake in outcomes. Management must stop making these reckless decisions — you cut inefficiency, not entire teams. What was meant to streamline costs has backfired, creating chaos and eroding trust. Leadership should focus on empowering in-house talent, enforcing accountability, and rebuilding culture. Stop outsourcing responsibility — it’s not cost-saving, it’s self-sabotage. Learn to lead, not to offload. Fix the structure before the foundation collapses entirely.

Y'all given a mask and voila! the racism is revealed.
Listen, if you wonderful Americans were smart and effective, there is no need for the management to go around looking for "PoOr InDiAnS". They know Indians are smart, efficient, and get the job done for a decent paycheck. and oh my GOD how SLOW do you guys WORK? (Not all, of course, I've met multiple smart Americans but then there are the disgusting slackers) Your brains don't work coz you've been in the company for 25+ years and you all do such MIND NUMBING WORK, with no passion nor energy. But guess what? you get paid 4x for that. That's a waste of money, nah mate? Instead Indians here do the SAME Work, HALF the TIME, HALF the COST. Maybe if you dimwits pulled up your socks, stopped poking your nose in other people's business ("WhY iS He WoRkiNG fRoM HoMe" Sir, its 2025. We use TECHNOLOGY to get jobs done faster and smarter. Go back to 1925 if you want to work the way you want) you can maybe, one day, prevent jobs from getting outsourced. But nah, you all on here, ranting coz you know your job is on the line - warming seats in office for a hefty paycheck ain't helping you keep your job. Next time you wanna be a racist, ask yourself, "Am I qualified to be one?" coz chances are, you aren't. Pray for yourself, your family, and IF you have it within yourself, for others. Coz at the end of the day we are all corporate slaves.

What's being targeted and where do you see this going in the future?