#client

A friend of mine who is a corporate attorney has been inside a few companies like NM. He put it in pretty plain terms, As a US only wealth management and life insurance company their entire revenue base and regulatory footprint sits inside American expectations yet a big chunk of the actual work, both onshore and offshore, runs through large numbers of foreign nationals brought in on visas, heavily skewed toward younger men from developing jurisdictions and emerging market talent pools. In a smaller city that concentration is obvious to everyone. People see who is filling the professional roles while the local white collar market tightens. It reads as a deliberate choice to source outside the domestic pipeline rather than supplement it.
The offshore “body shop” vendors follow the standard high volume model. They pull from regions that still carry documented issues around worker leverage and labor standards (aka these countries literally allow slavery). That keeps the cost structure attractive on paper, but it also imports the downstream exposures around consistency, knowledge continuity, and supply-chain scrutiny. When the client only serves US customers, the optics of routing core functions through those channels start to look like a mismatch.
Trust is the real product they sell. Customers hand over retirement assets and life insurance details expecting the institution to operate inside familiar norms around data handling and professional conduct. Large inflows from jurisdictions with different baseline assumptions on gender dynamics and workplace hierarchy create friction inside the building. Multiple women in affected teams have described patterns of interaction that feel off from standard US professional boundaries. It is not every individual, but the volume makes it recurring. From a culture standpoint it is material but more importantly a risk exposure standpoint it is something that needs documentation and consistent handling rather than being treated as background noise.
Data security sits on the same fault line. These are sensitive financial and personal records. Jurisdictions in parts of the emerging markets do not run the same privacy or enforcement frameworks the US requires. Concentration in a narrow set of sourcing channels turns any incident into a bigger governance and reputational event. Cognizant, one of the larger global services firms with heavy reliance on similar delivery models already flagged negative perceptions around outsourcing to developing regions in its recent 10k regulatory filings, including concerns over domestic job effects and data stewardship. That is not theoretical anymore. It is showing up in formal risk disclosures.
Visa structure adds another layer. People whose continued presence depends on employment have limited room to raise issues in control or compliance functions. That dynamic has shown up in research on financial reporting irregularities where reliance on such workers is heavier. It is a governance concern that sits quietly until something goes wrong.
The client needs to treat this as a single set of connected risks rather than separate HR and vendor issues. Workforce composition, conduct patterns, third-party concentration, and data posture all reinforce each other. A clean diagnostic on where the actual friction lives, followed by deliberate rebalancing toward domestic talent in anything that touches customers or sensitive information, would reduce the accumulated exposure. Stronger, evenly applied conduct standards help, but they become harder to maintain when the sourcing model itself keeps introducing the same patterns at scale.
The cost advantage looks different once you factor in retention drag on female employees, customer perception risk, and the concentration that turns routine operational problems into brand events. They need to address this before one of those threads pulls loose.

CT used to be a thriving community of folk with a vision for clients and doing the right thing, what happened?

This is turning into a zero sum game of attrition. One leaves, one inherits, until they leave, and then the next inherits (meaning, they’ve inherited two in addition to their own). And then they leave…. Eventually the ones who will be leaving, are the very thing they inherited….the client. What a STUPID and expensive game, because eventually they’ll need to rehire, at elevated market pay rates in hopes they can get the clients back. It’s only a matter of time now before that next phase of client migration to other financial services firms accelerates.

we are a non profit and have 403b plan & we want to move it to Ascenus & we are being told we can't do it. our advisor and lawyer said your company can't hold this up and we are are exploring options. has anyone encounted this ? we are approaching our state's non profit association and BBB. state is NY if that makes a differece

Failing forward over and over and over! He knows nothing about Core - epic failure! And we decide to give him a segment that was making progress?!? Him and his band of losers he drags around will ki-l this segment too. High performers won’t stay under his watch. Nice job Fiserv!!! Oh and ask clients, major dislike across bank and credit union!!! No credibility! Get out if you’re a high performer

No wonder clients are so dissatisfied. They are sold a bill of goods, then discover that their systems are creaking, their processes inflexible, they do nothing to make their client's lives easier and their client's face extended hold times for service. Problems are not anticipated. They seem to be a complete surprise. When the facts are obvious to everyone else, FIS leadership has to scramble to solve problems. It's exhausting for those who have to pick up the pieces, taking arrows in the chest the whole time.

It appears that the majority of the doctors were fired and now we can't meet client commitments - or even basic compliance requirements in many cases. Does anyone know what the plan is for EviCore?

How is this model sustainable? We're going to lose major clients if this keeps going on.

How weird was that? The enthusiasm as they tried to sell it from Milwaukee. Did anyone notice all of the empty seats? The fake excitement about the future was nauseating.

Early February there were two class-action suits filed - EJ allegedly embedded code from Google, Meta, LinkedIn and other sites and sold them the transactions, account values, investment purchases, dividends, and four digits of client customer account numbers when signing into password protected client portals.

Was fortunate to get VR last year after 10 years of no pay rises and broken promises. The annual drudge of appraisals, getting feedback, self evaluation etc was mind numbing, knowing nothing would ever come out of it. My manager was worse than useless. A total waste of time who blagged and lied his way year after year. I know why people stay as it’s a cushy number and no one cares. Projects drag on and it’s amazing how clients put up with the incompetence. I’m just interested to know what actual accounts are still going in the UK. Not much on here is posted but in the last few town halls I attended there was always a ‘positive pipeline’ so just curious as to what current employees are actually working on - or more pertinent what codes are you booking time to for doing next to nothing? My last account was Defra which died a slow and painful death!

Who wants to see Rick taking client support calls for a year with the salary to go along with this position?

just wait until you leave and are a client! No wonder people hate TIAA. Trying to get anything done is is darn near impossible, your money is locked up in under performing produts, withdrawl options are nil, client services is horrendous and een simple changes take forever. I'm embarassed to have worked there fo ras long as I did. Thank God I left. Knowing what I know now, I'd never tell anyone to put money at TIAA. It's a joke.

a bunch of us just arrived in Houston-All the talk is about how much trouble the company is in & how much are workloads have increased since the company laid off 250 employees-all the talk is about the $45m deficit & the lawsuit & the upheaval in leadership-In 18 months: greed, severin, festog, donaldson, goldstein, roehrich, loughery, gutteraireez, golatt, conway, are all gone-field sales leadership suxx-We are all very skeptical-Company is still hiding things from us. Client losses keep mounting-Company cant revenue-Many are looking to jump ship right after bonus time. May god save our souls. Now time to go to the bars to get sc-hit-faced.

I heard there were layoffs in rebadged (client to Optum) staff and MPP transition staff. Does anybody know the clients they support and roles and the roles of the transition staff let go?

Anyone heard about this group chat going around in CE? Apparently there was this 60 person teams chat where they were sharing client information, making race jokes and trash talking coworkers. Al R found out and got p1ssed and is going to fire a ton of people

So CE is merging along with OSG into Fidelity Wealth. What can a client facing rep in CE expect in Fidelity Wealth? I wonder if it will cause any RIFs? Any info appreciated.

Client contacts me early this morning wondering what happened. He was told I left. He walked away from the conversation with the impression my departure was voluntary. Now he's pi---d he was mislead. Smh.

Verizon was their main client.

Hadn't thought much about RTO in last few weeks. I didn't get hit and neither did most who I work with directly. We're all pretty spread out, so not near one of the offices where RTO has happened so far. But sat through a client call this morning where the person leading the call was in office. It was horrible. That person is trying to have an important discussion with the client and we all hear people in the background the entire time. They weren't particularly loud or whatever. Sounded like they were also on a work related call based on the stuff you could clearly hear them talking about.

Poor colleague knew it too, clearly. They tried to use mute to mitigate the issue, but that only led to them being muted when they were trying to talk and not muted when they seemed to think they were. And for what? I know this colleague is not interacting with anyone at the office site that is involved at all with any of our work.

So stupid.

Recently hired in a new store. I overheard the GM talking to suits that were here. Basically saying end of year is looking neat and some large clients would be coming back next year.

I heard that one of the driving causes for the crash is Fiserv is backlash over excessive fees, particularly on its Clover point-of-sale system. I read this in a Bloomberg article, has anyone heard anything about this internally?

https://www.bloomberg.com/news/articles/2025-10-30/fiserv-s-30-billion-wipeout-came-after-client-revolt-over-fees

Confirmed today by SVP in town hall that customer center group for one of the biggest clients will go away. They are taking it back like some other posters mentioned. Plan is for it to go back in May 2026. Big loss.

FIS LOST A WHOLE DEPARTMENT BECAUSE OF HOW BADLY CS WAS LED. The client wants to do it themselves again. THIS IS CRAZY! The investors can feel the cost cutting as well when interacting with this company, the cs line must be awesome xD

I am a manager with a team taking calls for a big mutual funds client.. It was not communicated officially but there is chatter that they don't want our service anymore, looks like it's a done deal. We don't know if that means layoffs for all our teams... Zero official communication and the team morale is below zero. Anyone got any more information to share about this?

Layoffs are not the only problem as the clients are having a bad experience with this company. Rumors are some services are going to be dropped

Can anyone tell me about the client service associate? I was recently recruited and want to learn about the role and pay structure

heard someone say actuary and client were next, anyone know anything

I see that it’s now the Client Conference and it’s in Vegas. Is this the first time in Vegas? Doesn’t matter. It’s never coming back.

Does requiring IBMers to move to major cities make sense for IBM? In Illinois, I can think of two significant IBM customers who are not located in big cities. It would make little sense to ask IBMers to live in Chicago.

I hate that we have to have this mind set, but its a new month so im wondering if layoffs are coming around again. With the amount of issues with clients and clinicians due to all of the changes and clinicians choosing to leave due to it all, I can only imagine how much was lost money wise so worried about if/who will be cut next.

Michael Mulvihill of Fox says that “Nielsen’s measurement of YouTube NFL game from last Friday will not be made available to other Nielsen clients.”

He calls it “a flagrant departure from Nielsen’s history of transparency and a slap in the face to long-standing clients.” Bottom line? “When it comes to streamers the rules simply don’t apply.”

And don't forget that NFL sent out a scathing notice telling the world that Nielsen is costing them millions of view and dollars.

CLIENTS ARE FURIOUS AT NIELSEN. I won't be surprised when they move to the competition and Nielsen goes the way of Kodak! I also won't shed a tear for Nielsen!