#customer

Company lost so many customers that revenue took a significant hit. As such in April 2026 they will be raising prices for over 1.5 million customers to squeeze more revenue out of them. Prediction, it pi---s more customers off and accelerates the customer exodus to competitors.

Another monumental sc--w up from 3M corporate functions - customers affected by multiple divisions with comms sent from some but not others so total confusion amongst our channel. No proposed adjustment on clp so nightmare for customers and trying to push all admin on to them, whilst also not providing any information that they need to make the changes. Way to go commercial excellence team - completely disconnected from reality and the businesses, are we on the business of destroying all of our relationships and everything our sales teams work for, why are you so focussed on sales prevention —YOU ARE CRASHING OUR BUSINESSES SO WAKE UP.

Much like when First Data came in, why hasn't anyone else scooped in to take over and acquire the client base? Only thing of value are the customers we still have.

Seems the place is ripe for the taking.

A change freeze is starting on the 24th. No clear reason why in the email.

‘Indefinite customer-specific change freeze, focusing on High Touch (HT) customers first, and expanding to others in the coming days/weeks’

Good luck 🫡

Replace the U.S. reps.

What happened to A-list paying customers ?

The company was a serious competitor in both the job market and PS/MS space roughly 5 years ago. Now it's an absolute mess with disasterous acquisitions, lack of innovation and excess red tape. I give the company 3-4 years before something serious buckles.

Customers are noticing!

True story. Back in 1998 I had some ideas on how Xerox devices could incorporate features that customers were going to want. These were device wipe, encryption and similar security features. I was able to get these ideas to a product dev team. The response I got was that Xerox develops products based on what customers are buying, not based on assumptions of what they may want in the future. I took that to mean that Xerox copies but does not innovate. And here we are.

Can some explain wha the heck this even is without all the ridiculous jargin on the website and launch announcements?

This headline is incomprehensible:
“Avaya Nexus: Announcing The Security-First Voice Platform For Mission Critical Teams”

Another example: “ Avaya Nexus™, a companion product for Avaya Infinity, is specifically designed for no-fail, highly-regulated environments including emergency services, defense, government, healthcare, financial services, and public utilities.”

A companion product that does what? And fixes what problem? The marketing is awful

If you have not heard, webex is going away! No we are using Google meets and management said, "you must have your camera on, no exceptions". One person was driving in and dialed into the meeting and the director demanded the person pull over and turn his phone camera on. Another person did not respond to a slack message within 15 min.. (they were on a break) and the manger and and director said it was not acceptable because they had slack on their phone and should have responded, ON THEIR BREAK.... but yet customers are ignored! This is getting out of hand! Dan, OH DAN... where are you DAN...? Where is your delight the customer focus DAN? We don't see it, all we see is show your face on Google Meets and slack is your life!

Other than United healthcare and Optum, does Optum Insight really have any customers? This is not a criticism of the worker bees in OptumInsight, but rather a true curiosity about whether that business is viable or if it's all smoke and mirrors. And if it's smoke and mirrors, when will they be "found out"? I worked fairly closely with that business and honestly, I never knew what they actually sold -- because they could never quite articulate it.

Early February there were two class-action suits filed - EJ allegedly embedded code from Google, Meta, LinkedIn and other sites and sold them the transactions, account values, investment purchases, dividends, and four digits of client customer account numbers when signing into password protected client portals.

Increased tickets are being raised for Dell Pro Max line.. heard from PLM that there are major issues Dell world wide…anybody else experiencing this with your customers?

Working on a large deal? Oh well, come 4/1 that opportunity is gone. Have a large customer base to flip and keep steady commissions in place? Not anymore and no salary increase or draw to compensate during the transition… Tell me RB wants reps to quit without telling me… disappointed in what Xerox has turned in to.

https://www.reuters.com/business/media-telecom/us-agency-considers-limits-telecom-foreign-call-centers-requiring-english-2026-03-04/

https://x.com/TrumpsTrucker/status/2027406562759938331

I think all our customers and as well as our biggest complaints is the outsourced customer service. We need to bombard the next pulse survey with complaints. They are inept , incompetent and are not helpful

Everybody knows it. Continuous layoffs. Plummeting stock price. Customers pulling Dell footprint. No innovation. No enterprise solution portfolio worh a sh-t. Quality hemoraging. Support on life support. Clueless leadership. No AI relevance. Just low-cost, low-margin cheap hardware, that's it. To be honest, that's all Dell really ever was.

I’m in medium business and it’s Time to start telling customers to go to competitors.

As a C-Suite executive, we can mention him on the board. Srini Krish is a prime example of how Fiserv only seems to elevate mediocre or even poor leaders. He’s sat in charge while infrastructure and development has sunk to record lows, driving away hundreds of long term customers. Now he’s in charge of even more? Please make it make sense.

Verizon says they want to be customer focused but my boss said that’s BS and only wants sales. He said he don’t give a Frick about making them happy. He wants presidents club

Didn't this company learn anything from its past mistakes?? I'm in the branch and our DM is like get everyone to apply for a credit card even if the customers have a credit card, get them to apply for another because they will benefit!! The DM was shadowing my coworker assist an elderly client and the DM interrupted the banker and suggested to the other lady that she apply for the best credit card in the industry. The lady hesitated and politely said no, but the DM spent so much time pushing the credit card that the older lady finally stated, "if applying for a credit card will speed up the process for me being here, I'll apply." My DM was excited and had the banker do an application. After the lady left and no other customers were around, the DM said " That is how our bankers get new credit cards!" No one in the branch got a annual merit increase, but Wells Fargo is expecting more sales and in an unethical way to achieving those goals.

I still have a wells credit card. No other accounts. will stop using it from now on.
That is the one little thing I can do

Does anybody know if the customer support teams will survive these layoffs and if so, which regions are most likely to be safe?

I have heard multiple rumors and it‘s not looking promising. My manager in support keeps telling me everything will be okay, only if I start my shifts early and finish them late, then it will increase my chances of survival.

Is my manager taking advantage of me?

Here are Verizon Wireless's senior management PRIORITIES and nowhere will you find the customer!

1- SLACK! You will be ON SLACK at all times, it's the number one priority of directors and senior directors. 2 - You WILL show your FACE on WebEx. No more hiding... turn your camera on or else the wrath of directors and senior directors will come down on you with a screaming hissy fit. 3 - Wash and repeat 1 and 2, don't mind the customer!.. Just tell them you are sorry you are busy on SLACK and showing your face on WebEx... you will have to get back to them later when you can pull yourself away from Slack and showing your face on WebEx.

https://share.google/3Gf0vWECacLltreGy

The consolidation of the offices to the hubs. ECS and future state. The loss of jurisdictional expertise from the regional offices to the hub and an SCP manual. You lost touch with what made you number 1- no customer cares about your metrics, they want confident knowledgeable guidance and you’re not giving that anymore, especially when management doesn’t even know the job and just focused on your idle time and how many cause of loss you closed. When you stop putting the customer first and worry about the things they never see or know, you lose touch with the actual mission. You cannot separate yourself by being like everyone else

Heard several people discussing another re-org in CC, they can't seem to get this dept right. Supposedly they are not happy with current management/ staffing level.

Has anyone actually seen an LLM AI product in production here? Management is telling us we have to strive towards this. Who is asking for this? What do the customers think?

No wonder things aren’t looking up for us. Numerous customer complaints about how difficult we are to work with = lost accounts!

https://share.google/c9PBFjEJ5VnafHJZu

RA is taking a page out of the insurance industry playbook. "delay, deny, defend", get ready for warranty claims to be rejected at a record pace. It should go over especially well with distributors who will be on the hook if they provide a replacement prematurely.

I’m curious about these numbers that are shared during the analyst meetings etc. Is there any breakbown of the number or percentages,of existing clients moving to the cloud, and net new clients signing contracts? That would really provide a health check. Is SAP merely cannibalizing the client base, or is there a reasonable amount of net new clients coming in?

Juan’s outreach to the Member about how USAA will make their dollar go further is laughable. The Bank pays sh-t interest, charges predatory rates on credit cards and loans, insurance is well into the highest range. This maudlin we well get you through these tough times is spot on the Schooner Tuna ad from Mr Mom, which is comical in its form. The Tuna with a heart. Did we fire the ad people?

Why is this guy employed anywhere?? Product teams hate him, we have to hide customers from him to save credibility- how oblivious is our board?

This company is in a constant state of laying people off. Shipping jobs now to India. That will evidently solve all of their problems.
Nice job in giving jobs to another country. You sure your customers will be ok with that especially knowing your pal is the one you’re doing business with? Conflict of interest I would say.
We know what is going on and what goes around comes around.

LBT says first foundry customer second half of 2026 or possibly 2027!

Verizon’s prepaid services add a 365-day wait to unlock phones

The Verge by Emma Roth, January 21, 2026

Verizon is extending the phone unlocking period for its sub-brands – including Visible, TracFone, Straight Talk and Total Wireless – to 365 days of paid service. Phones purchased before January 20 will still unlock after 60 days.

Hello everybody many people today is stress out about RTO, layoffs, high maintenence customer, manager etc. Below are several things you can do to help feel #blessed no matter what the day throws your way

• for a healthy vegetable and fruit snack get you some fun onions and orange fanta from the vending machine

• tickle your tummy with a supersize Dr Pepper from the soda fountain

• unlock the next luxury level with a Lil Yachty Platinum Deluxe Variety Rap Snacks™️ Sampler Bundle with Zesty Ranch Upgrade

• Tantalize your taste buds with some fiesta chicken strips and a large fry

*.Upgrade your Snickers bar to a winter wonderland edition by coating it in a white blanket of sugar from the coffee station

• for a tropical fruit adventure get you some starburst and skittles and arrange them in fun patterns on a piece of printer paper before using it as a funnel to pour them in your mouth

These are just of a few of the temptations that await as you enjoy your day at the office. Please print this out and hang it in the elevators and break rooms. Thank you and God bless.

Dan, you have taken the pledge, have an obligation, thus to be resilient and NOT RUTHLESS.

Outage, valuable 2026 lesson(s) learnt, difficult as-is, thus formulate a to-be "savvy and realistic" turnaround strategy.

Mission (make it better): Customers first and then employees second!!!

Goal (image is everything): Do not allow the competition to eat and take Verizon's lunch.

Irony (sorrow): Wednesday's Outage, formerly Hans the network SME and also formerly Shank (Shankar) the IT SME, causes and effect??