Here are Verizon Wireless's senior management PRIORITIES and nowhere will you find the customer!
1- SLACK! You will be ON SLACK at all times, it's the number one priority of directors and senior directors. 2 - You WILL show your FACE on WebEx. No more hiding... turn your camera on or else the wrath of directors and senior directors will come down on you with a screaming hissy fit. 3 - Wash and repeat 1 and 2, don't mind the customer!.. Just tell them you are sorry you are busy on SLACK and showing your face on WebEx... you will have to get back to them later when you can pull yourself away from Slack and showing your face on WebEx.