Dan, you have taken the pledge, have an obligation, thus to be resilient and NOT RUTHLESS.
Outage, valuable 2026 lesson(s) learnt, difficult as-is, thus formulate a to-be "savvy and realistic" turnaround strategy.
Mission (make it better): Customers first and then employees second!!!
Goal (image is everything): Do not allow the competition to eat and take Verizon's lunch.
Irony (sorrow): Wednesday's Outage, formerly Hans the network SME and also formerly Shank (Shankar) the IT SME, causes and effect??