#customer

Verizon / Frontier - RIF them all in Wisconsin

We are a customer. No one an employee.

Leadership is asleep. Frontier in our area has always been a nightmare to work with. Now with it being Verizon, it is worse.
It is as though they are driving it into the ground, so that long-time Verizon leadership can be recognized for turning things around.
For decades, at least three times a year, phone lines and DSL break. Takes Frontier days to respond.
In the latest episode of "i need things fixed", Frontier constantly blamed the customer for every little thing. Field tech went to the wrong address.
Put a note on the door saying that they missed us. 4:55pm.. 5 min before their shift ended. Wanted to blame the customer again. Excuse after excuse for why
they are unable to resolve the issue.

For years we have asked Frontier to visit the property to see what we were up against. No.
We have asked for assistance with running new lines to a new building. No.
We have asked for the old copper in the ground to be grounded or replaced. No.

Charter has responded. The entire area will have true fiber fed high-speed internet by Fall 2026.
It did take a few phone calls to get to the Engineering department, but there has been awesome communication between us and them on our needs.
Actively communicating with us on which buildings need what.
We are actively working with them to build out a lake community of 300 homes where Frontier refuses and says DSL is just fine.

Get rid of the weakest links and replace leadership up here with customer focused engineers who know what it takes to get things done.

Customers are investors too!

Ford should halt selling vehicles through Dealerships and sell new Ford clunkers and junk vehicles through Auto Auctions only. Ford should sell vehicles AS-IS WHERE-IS with no implied warranty. Ford should also add a sicker on the vehicles windshields saying Buyer Beware. This would cover all the bases so Ford don’t have to service any vehicles once they run them through Auto Auctions and there are plenty auctions throughout the country.

This is the easiest way Ford can stop burning money and stay in business. Ford can also layoff every employee involved with Customer support and financing roles

This defines our “leadership” deficit:

The reality:
Ford acquired its ADT joint-venture "Canopy" and discontinued its standalone Pickup Cam. Original hardware and app subscribers are receiving full hardware refunds and are no longer supported.

The Ford “leadership” bio:
He also co-founded and led the AI-driven venture Canopy from inception through a joint venture and its successful acquisition by Ford Motor Company.

How do you call a venture that refunded all customer money SUCCESSFUL???
Only at Ford would this person still have a job.

This lonely Phillips 66 station! Not a single car at the pumps or customers inside. Located across the street from a competing station with 4 times the amount of traffic.

https://imgur.com/a/8w7MaHx

Moral of this story, the P66 brand su-ks.

Health insurance corporations use forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

Health insurance corporations use forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

Health insurance corporations use forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

Health insurance corporations use forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

All Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is, all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

All Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is, all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

All Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is, all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

All Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is, all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

All that Humana and other Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is that Humana and all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

Humana uses forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

what exactlys the point of telling a customer we will give them one month free for insurance, perk if the customers are going to cancel it anyway? doesnt it hurt the company?

Employees in business intelligence and new customer sales roles were eliminated.

https://martech.org/what-intuits-layoffs-mean-for-mailchimp-customers/

My AVP took my file and ran it through Ask ATT to give me an action plan. You were already worthless Boomer- your use of technology is embarrassing. It’s the AVPs and up that need to go. I am selling to the customer- what value are you brining?????

Can he seriously not read the room? Telling one of the most anti-AI customer bases out there, readers, that we'd happily stock AI books was already a choice. Following it up with “unless they’re plagiarized” just made it sound like he doesn’t understand why people are concerned in the first place. It's like he's intentionally handing our foot traffic to the competition on a silver platter. Does he actually want us to drive customers away???

Why the LRs and why the change in Go To Market and Alignment.

1. We are losing market share across all solutions

2. Portfolio Account Executives only know how to order lunch for a customer meeting.

3. Portfolio AVPs and ODs have only enabled their RMs and AEs in being incompetent by not holding them accountable

Just watched an interview on CNBC between Jim Cramer and Intel CEO Lip-Bu Tan. The Intel CEO said he did a few things when he started -- he asked all the Intel employees for ideas to turn the company around and he talked to customers as well and asked for input. He said several customers actually lectured him about everything they were doing wrong. He said he focused on listening and staying humble and responding to all the employees and all the customers. He said they were all shocked that he actually listened and responded and was actually doing something about what they said. This seems like the exact opposite of what the current Avaya leadership has done. Intel seems to be finally back on the right track because of this approach by the new Intel CEO. Not really sure, but I suspect the opposite approach by Avaya leadership is probably not going to work out very well.

I am about to be let go from a group that was supporting a mature, well-known product that should have been practically free money for Cisco. Instead, it was a source of constant agony for customers who suffered numerous outages, resulting in angry phone calls. What do you think people like this think when they read the news? Time to pick another vendor.

I feel bad for my fellow employees today, but I feel just as bad for customers who have unwisely entered into contracts for this bottom-feeding outsource chop-shop.

I hope you all laid off and unhappy people are closing all your accounts with these crooks. I never even trusted them to open one. Loss of 80k accounts will speak for itself

That was about 8 or 9 years ago.

I wonder if ROSS, MARSHALLS AND TJ MAXX has been added to strategic 40 accounts.

I know Nike is desperate but I wonder if Nike people count above as important accounts.

That is curious

As for the little account that Nike close? will not come back. Anyone with right mind will not open a new brick and mortar store.

I don’t know what’s your sentiment about Cisco IQ, but it doesn’t seem to be a big success given the fact that CX has started an extensive action to make customer onboard to this.

We literally have customers telling us what they want, but all management wants is to sell software. How did it get like this?

You are a savior for our exec team

I can’t even begin to tell you the amount of people that tell me that they don’t wear Nikes because they run to slim. And each time I just nod my head and say I agree. I do wonder how much more business we’d campfire by making a simple change like making our sizing more inclusive. My own family doesn’t even use my discount because they all have wide shoes and Nike doesn’t fit them😂

There’s low hanging fruit to be had all around, yet we overlook it to try to make these big statements that seemly haven’t landed in recent years.

I wish all our customers could see the amount of money this company spends on the convention. I work on it and see the amount of money and entitlement. Over $100 million, luxurious suites, personal drivers for execs, alcohol flowing, private concert (Pink) and arrogance on full display. They share the same message every convention, unveil new commercials and act like it’s all new. We are modernizing, get ready. My wish is they would get called out for spending policyholder money to throw a party for themselves in Las Vegas.

destroy independent dealers network who had connection with their local markets, customer base and worked hard everyday to maintain positive relationships from Nike and their local customers.
Each individual dealers knew the market and provided what customer demanded. And from broad Nike offering they selected and provided what customer wants
For example: I had couple of store where there were majority of population was Hispanic and I worked hard to provide what they wanted. And I had a friend who had stores in mostly African American inner-city area his store offering was totally different than mine. And a friend in Central Valley rural area had his own offering of shoes that people in his area wanted.
Now, Nike eliminated all of their distribution system that helped to get where they are.
Instead, they have a system where it is one size fit approach.

Greed is what it ki-led the Nike. They thought that they could do everything by themselves with their minimum wage staff in the store. WRONG!!!!

Communism failed everywhere in the world because they thought that being is big is the best answer but history has proven thousands of individuals will beat communist every time.

I was told that eliminating all the independent dealers was PK's idea and ditto for hiring JD as CEO.
PK built Nike but he is also main reason that Nike will face negative future.

I keep hearing this CEO and management saying it’s all about the customer . Focus is on the customer and their experience. Yet I deal with a lot of customers daily for years and not one of them ever says they enjoy dealing with Ai when calling in or speaking to someone outsourced they don’t understand. It’s really odd how you say it’s about the customer but nothing you’re doing is going to benefit the customers. Letting go of 25-30k people … that’s gonna positively affect 1 thing … the CEO bank account in 3 years … it will make the customer experience dealing with verizon worse . Cellphone signal has gotten horrible in last 5 years since they sold off towers …. Are they investing to fix it ? Expanding Fios without govt welfare? Verizon is now one of the most toxic work environments out there …. It used to be just inside culture but it’s taken over the whole company . Greed at the top is disgraceful as they sc--w the thousands that built Verizon

In the early days of cloud i used to hear everywhere mainly coming from Amazon. The folks who came to oracle from Amazon in the early days has only one saying in every town hall, calls at oracle- "Customer obsession". I am not hearing it anymore. it got dried out as money got dried out i guess. classic "Freakonomics "

I'm sick of the weekly activity sync bs. Having to log fake calls because my customers don't want to speak on the phone. It's exhausting. I have 30 large customers and if I had to properly follow the metric I'd be constantly calling them to talk about what we don't have or can't sell. Right now they want to know how much will it cost today and how fast can I get it. Is it the same in EMEA & APJ or just mothership bs???

We are going hours without customers here in the northeast. It’s becoming more often. Is anyone else experiencing this at their stores?

Got word that the 2026 Rate event that was supposed to be April/May is on hold. No word given, but suspect worried about losing customers.

Can someone give me some idea or insight to how few years ago my service was pretty good in most areas .Now my service it terrible and spotty all over the place .Some areas I used to have no issue now have no or slow service.I mean it’s all over the place all over the country.Is this have anything to do with which unlimited plan I have or is it just our network has taken a total dump.This is no joke a serious question please

Dan stated that customers should have experience price increases without added value and that he was going to bring more value to current customers. I have not seen anything valuable added to my plan. Anyone else? Is that is plan for 2028?

On April 15, 2026, every file-based Citrix license stops working. The new License Activation Service (LAS) is a cloud-based control mechanism.
No more on-premises static license files - install and forget - but external cloud dependency, connectivity testing, failover validation, etc. In some highly regulated business, it creates an architectural problem requiring more effort.
And LAS does not work with older versions of Citrix products: some big organizations have to upgrade their entire Citrix stack, and install all kind of patchs, sometimes provoking problems of ... license expiration.

I see customers complaining about the lack of support, probably overwhelmed by requests to solve the problems created by this new LAS.
And also customers questioning the costs of this LAS migration, that is imposed to them, for more constraints and no tangible benefit. Mandatory stay on supported versions. Citrix telemetry to verify usage data. Compliance checking. And wondering if the effort to migrate to another platform would not be better.

Sometimes I think that Citrix management is doing all they can to lose customers. Customers layoffs I suppose.

I work for one of their "customers" although that's not how they make us feel. Its almost like they are doing us a favor. It seems to me that whenever I need support for our streaming service, they are off on some holiday or another or just not available.

I think we should get a discount and only pay 5/7ths of the support costs as Friday and Saturday, when we need the most support, are pretty much unavailable.