I keep hearing this CEO and management saying it’s all about the customer . Focus is on the customer and their experience. Yet I deal with a lot of customers daily for years and not one of them ever says they enjoy dealing with Ai when calling in or speaking to someone outsourced they don’t understand. It’s really odd how you say it’s about the customer but nothing you’re doing is going to benefit the customers. Letting go of 25-30k people … that’s gonna positively affect 1 thing … the CEO bank account in 3 years … it will make the customer experience dealing with verizon worse . Cellphone signal has gotten horrible in last 5 years since they sold off towers …. Are they investing to fix it ? Expanding Fios without govt welfare? Verizon is now one of the most toxic work environments out there …. It used to be just inside culture but it’s taken over the whole company . Greed at the top is disgraceful as they sc--w the thousands that built Verizon
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@aa 🤣 my job is probably the safest in the company for now ….
The AI hype is like VR and 5G was, “life changing”.
Ai had its place for enhancing how we perform jobs. Ai still had a giant astrict when its ever used for real reports and readouts.
Eventually companies will realize they invested “way too much” into Ai and not seeing a real result besides reduced employee costs.
In a few years the landscape will change with companies when they realize the typical consumer doesn’t want to speak to a chatbot or use AI.
The value of a “human” or “ easy to understand English speaking person is” will start a new wave of hiring. Along with new tax incentives and laws to be implemented.
Miss post it notes says things are great. I can’t wait for her authentic and timely insights on the joy of take your kids to toxic work day.
Yawn. More people people complaining because they know their jobs have no value.
True true.