Humana uses forced arbitration.
If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!
Here is a link you can start with:
https://www.epi.org/publication/the-arbitration-epidemic/
There is a lot of information on it out there. Stay informed and know your rights.
Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.
These trends are undermining decades of progress in consumer and labor rights.