CT used to be a thriving community of folk with a vision for clients and doing the right thing, what happened?
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The push to cut back staff and falsifying performance appraisals to save money on severance has resulted in a huge outflow of CT knowledge. Long ago the ‘dead wood’ was purged & the scythe kept coming taking out competent staff with many years of experience. Likewise, good managers tired of this BS, left, thus enriching competitors. Anyone who was good, and could move to another shop has done so. Right now CT is dangerously understaffed, lead by senior leaders - mostly overseas- with zero knowledge of the products. Huge processing write offs due to mistakes made by inexperienced and overworked staff are coming soon as are losses of major clients who don’t like being ignored by dwindling support staff. CT at BNY was never spectacular compared to major competitors, but with its huge size and large pool of highly experienced staff it was always at least able to provide decent services and grow at a glacial pace. Those were the good old days - now it’s a countdown to disaster.
They don't seem to care about it as all they do are getting remote employees fired and closing offices.
gone toxic? it went toxic a long time ago
Just following suit with the rest of the bank.