Here’s what I got out of it:
1) There is a new corporate strategy called Lead to One that is about focusing more on the consumer and personalization. (Every 5 years we claim we’re now going to focus on the consumer, but don’t actually make any of the necessary investments and then abandon it. So excuse me if I’m highly skeptical.)
2) Our expenses are way too high and need to be drastically reduced. (We’ve been hearing that for many years and yet the same leadership that hasn’t fixed it is still in place. Where should the blame be placed?)
3) Layoffs will definitely continue. Evanko said we’ll have fewer employees next year than this year. (No surprise there.)
4) We’re counting on AI to be our savior and are going to push as many things to AI as possible.
5) The only business that is performing well is specialty pharmacy.
6) The VillageMD investment and our attempt at creating a care delivery strategy was a failure. (Even though it’s obvious, I’m glad they actually admitted that. Interesting that the failed MDLIVE acquisition wasn’t mentioned though. I guess we just don’t talk about that.)
7) We’re going to do more lobbying and public relations to try to control the narrative about Cigna.
Did anyone hear something different? What did I miss?