Thread regarding Cigna layoffs

Thoughts about the Dec. 16 town hall?

Here’s what I got out of it:

1) There is a new corporate strategy called Lead to One that is about focusing more on the consumer and personalization. (Every 5 years we claim we’re now going to focus on the consumer, but don’t actually make any of the necessary investments and then abandon it. So excuse me if I’m highly skeptical.)

2) Our expenses are way too high and need to be drastically reduced. (We’ve been hearing that for many years and yet the same leadership that hasn’t fixed it is still in place. Where should the blame be placed?)

3) Layoffs will definitely continue. Evanko said we’ll have fewer employees next year than this year. (No surprise there.)

4) We’re counting on AI to be our savior and are going to push as many things to AI as possible.

5) The only business that is performing well is specialty pharmacy.

6) The VillageMD investment and our attempt at creating a care delivery strategy was a failure. (Even though it’s obvious, I’m glad they actually admitted that. Interesting that the failed MDLIVE acquisition wasn’t mentioned though. I guess we just don’t talk about that.)

7) We’re going to do more lobbying and public relations to try to control the narrative about Cigna.

Did anyone hear something different? What did I miss?


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| 4601 views | | 22 replies (last December 18) | Reply
Post ID: @OP+1kcm9j4jg

22 replies (most recent on top)

@a7 it will be expanded to business units who were not eligible last round (because I’m not tech and my manager told me to be prepared to receive the details in early Jan) BUT leadership had a say in inclusion/exclusion and some leaders are asking to be excluded because it would hit them too hard if everyone eligible accepted.

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Post ID: @kr+1kcm9j4jg

@kk

I put about as much faith in that as I did in the (quietly retired) Drive to 2025 pillar "be the workplace of choice".

Whatever needs to be measured or reported to keep those super fat stacks rolling in, will be what happens.

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Post ID: @km+1kcm9j4jg

I thought that executive compensation was going to be tied to results. Wasn’t that a promise coming out of the Commitment to Better? I believe that was stated explicitly. If so, how’s that make you feel especially given the rinse & repeat strategy?

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Post ID: @kk+1kcm9j4jg

A pay cut for ELT quickly solves the deficit.

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Post ID: @kj+1kcm9j4jg

@as Amen. The executives who led the company into this bad position should NOT be rewarding themselves for doing so. Will the execs not be getting any bonus or stock this year given their poor performance? Or is it only about cutting lower level workers who are executing their failed strategy?

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Post ID: @j6+1kcm9j4jg

@ax You're too kind for the "when they go lower, we go lower" present times :)

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Post ID: @b0+1kcm9j4jg

@ax

Backtrack a little harder next time

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Post ID: @az+1kcm9j4jg

@at Sarcasm can be subtle and not everyone will get it. :)

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Post ID: @ax+1kcm9j4jg

@an

I don't recall any offers to any of us to "just take over the company" and I'm not sure an armed mutiny would be super effective.

Come on, you gotta be a little smarter than that...

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Post ID: @at+1kcm9j4jg

@ae

How about #2 as it relates to executive compensation? Costs are on the rise, but don't touch those bloated packages! Would be nice to hear something on that. But nope, these folks that have made untold millions year after year won't take cuts - just cut a few hundred more out of the rank and file instead.

Leaders eat last.

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Post ID: @as+1kcm9j4jg

@ak Not really. I don't do Kool Aid, but I am prone to reality. If everyone on here that complains about how things are done were as brilliant as they perceive themselves to be, they would just take over the company and snap their magic fingers to solve the problems. The insurance industry, the medical industry, the pharmaceutical industry, and the workers have changed in the last 10 years. If something is not done to shake it all up, it will all collapse.

It's easy to throw rocks from the anonymous keyboard. Maybe offer some realistic and cogent solutions istead.

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Post ID: @an+1kcm9j4jg

@aa Wow you are really drinking the KoolAid. That is a very naive take.

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Post ID: @ak+1kcm9j4jg

@a7
Yes, that is what I want to know too, will VRP be widely offered or only to Technology as they originally mentioned during the first round.

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Post ID: @af+1kcm9j4jg

@aa Certainly the landscape that is being navigated is not the same that it was when a lot of us joined Cigna. For me that was over 10 years years ago. I hear a ton of frustration in the posts that I see on here and it is understandable. I want to believe that the ELT is doing what they think will put them on a good path to success. It is in their interest and ours. Of course some are more self-centered than others, but isn't that human nature?

And, anyone that wanted to could ask questions. I don't remember there even being that much time left over for those.

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Post ID: @ae+1kcm9j4jg

That's a pretty cynical outlook. As an older person who has worked at a few different corporations, I have to say Cigna is addressing difficult conversations with more transparency than I've seen in other companies.

I haven't been at Cigna long enough to see some of the past stuff, but it does appear leadership is navigating through a difficult environment better than some other health care companies. Unfortunately, Cigna -- like virtually all other corporations -- is beholding to the investors (stock holders). Cigna is one of the FEW companies I see that seems to prioritize their mission over profits. Sadly, that does not mean the investors and profits can be ignored. Anybody watching the stock market should not be surprised that layoffs are coming.

For point 1 of the "one" strategy, I think you missed the point. Not commenting on if this strategy will succeed or not. But the point of the strategy is that Cigna will be trying to formulate customer decisions based on individual considerations rather than on "what the average is". AI as a tool can be leveraged to help find that "one" need rather than relying just on the raw averages of any given population. Again, will the strategy work? Don't know. But it is a novel idea, and AI seems like the right tool to enable this type of approach given the vast amount of data required to get to that "one".

On point 7, I think again you are being very cynical. From what I see, this is not just about "controlling the narrative", but is honestly about trying to help fix things in the health-care landscape that are seriously broken. No one company can fix these issues alone, but companies like Cigna -- with significant influence -- need to be stepping to the plate and fighting for positive change. Will doing this make Cigna look better? Sure! But is that why they are doing it? I doubt it.

As CEO of a huge company, Dave is more accessible than most people in his position. If you have sufficient courage to address some of your issues directly with him rather than anonymously on an Internet board you can. I've heard people ask hard (and not necessarily "nice") questions in town halls -- you too could do that. I've shook his hand and spoken to him without any sort of appointment, and he responded to what I said with a level of transparency and humility I honestly didn't expect.

Cigna definitely is not perfect, any more than any other large corporation. But I honestly did not hear the town hall anything like you did.

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Post ID: @aa+1kcm9j4jg

I wish they would have addressed whether the early retirement offer would be extended to other groups.

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Post ID: @a7+1kcm9j4jg

Its wild to me that they think they're going to follow a single strategy for FIVE YEARS. Thats longer than a presidental term. Will there even be a company left in 5 years after all the layoffs?

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Post ID: @a6+1kcm9j4jg

@a2 Yes, this.

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Post ID: @a5+1kcm9j4jg

@a3 Are you serious? We paid about $1 billion to buy MD Live and have not been able to grow the business at all. I used to work in that area and it is a money pit.

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Post ID: @a4+1kcm9j4jg

How was MDLive failed? They are still around.

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Post ID: @a3+1kcm9j4jg

We’re a global company, need global talents! - DC

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Post ID: @a2+1kcm9j4jg

pretty much nailed it

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Post ID: @a1+1kcm9j4jg

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