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IBM among firms that have reversed AI-driven job cuts

Ford, Commonwealth Bank of Australia, and IBM have each moved to bring back human workers after discovering that artificial intelligence systems could not fully replace the roles they had eliminated, according to CNBC.

https://qz.com/companies-rehiring-workers-ai-layoffs-automation-070126


Half my team thinks I'm being dramatic about all the layoff talk

I can't understand how some people can keep so calm and almost ignore everything that's been happening. I guess it's a case of "if it didn't happen to me, it's not an issue." Until it does happen to them. But I guess I'm the id--t for trying to warn them to stay prepared.


They succeeded in silencing me

I've been thinking about who I was when I started here versus who I am now. I used to speak up when something was wrong and I always used to advocate for people. Now I just keep my head down and stay quiet, even when I see something clearly unfair happening. And I realize that's exactly what management wanted. They've created a culture of fear that's made me lose my voice. Knowing that has only made me more determined to leave as soon as I get the chance.


Old role is now being posted remote

I quit a few years ago because of RTO. All of my colleagues were around the world and it did not make sense for me to have to go into an office. I fought it, they wouldn't budge, and I lost all respect for this company. Thankfully I found a better job pretty quickly. All of those same colleagues are also not with TR any longer, because of RTO and lack of pay raises. Now I see that they're trying to fill my old role as remote, after not being able to fill it as hybrid for years (yes I've been keeping an eye on it). It's satisfying to see, but I'm still irked that they dug their heels in this long. Maybe it's a good thing that they're finally wavering but I wouldn't trust this company to make any common sense decisions ever again.


Why did we lose the good ones?

I've seen two of the most valuable people on our team get shown the door while people who barely do anything keep their jobs. It makes no sense whatsoever. I'm not worried about them finding work elsewhere, but I am worried about what happens to the rest of us who actually do the work now they're gone.


When did merit stop mattering?

I keep asking myself when things started going wrong. I've been here long enough to remember a time when this company actually valued its best employees, when merit actually meant something, and when the people who worked hardest and produced the most were the ones who got rewarded. That feels like a different lifetime now. These days it's all about who can talk their way into favor and who knows the right people. That's it. That's all that matters. The ones who actually do the work are either ignored or shown the door.


If you ever had any doubt about just how much you are valued here….

Understand that them moving the dates around at their discretion is quite the biggest indicator that they care nothing about you or your family. It’s a for profit business and I get that. But don’t patronize me with all the CenTeam stuff. It’s a lie and we all know it. Give me my agreed upon severance package and let’s part ways before I detest this company any more than I already do.


Laid off from nike a few months ago. the layoff wasn’t even the part that hurt

I actually believed the “nike family” thing. treated coworkers like friend not just people i clocked in with..that’s on me for being naive i guess but the people who still have jobs there? spineless. i sat next to these people for years covered for them more times than i can count. the second i got laid off i became invisible. No “hey that su-ks.” just silence, one text is all it would have taken

During my last few weeks all anyone wanted was KT. drain everything useful out of me then go quiet the moment h i’m not needed anymore. Tried reaching out for referrals after people i’d helped before. suddenly everyone’s “already used up their referrals.” people still there just saw my messages on linkedin and said nothing not even a polite no

Funny how the ones who actually had a soul already left that company on their own. the ones still sitting in those seats are just the ones who don’t mind stepping over people to stay comfortable

Again not mad about the layoff i’m done pretending the people who stayed behind are good people. they’re not. they just haven’t been laid off yet..


PDM?

Anyone have any suspicions as to how Provider Data Management teams across the company will be affected? My team (Wellcare Medicare of Connecticut) was already cut significantly once in 2024 because we exited the Vermont market then, and this year we were combined with Maine under one manager.
Without us and what we do, providers can't get enrolled, credentialed and paid, and members don't know who they can even go to see, so I'd say we serve a very critical function. But I know that means little to nothing at the end of the day in all of this. My manager has already said that if she has any say in the cuts at all that me and one other person are definitely not going, but obviously no guarantees that she will have any authority there. 🤷🏻‍♂️


Referrals?

Hi guys-
I’ve never referred anyone before but my husband has been out of work for 4 months and a role is opening up (5 day internal hold right now) for the public that he is 100% qualified for.

Looking for anyone with experience in the referral process. Please don’t say “don’t do it” we can’t live on a one household income. Do they always call referrals? Does it flag to HR? Is there a way to message the hiring manager? We have different last names and won’t be announcing our relationship status.


In case you haven’t figured it out yet

Humana, in case you haven’t figured it out yet, we do not like you.

If you would simply recognize those very bad middle level leaders in Associate Director and Director roles that pushed out some of us extremely good employees and fire those bad leaders, then maybe we would stop filing lawsuits against you, and stop bad mouthing you to the press and general public.

Get rid of those je-ks, those bad leaders, and we will relent. Make sure somehow it gets back to is when it is done. Thank you.


Failed Executive VPs Still Get Rewarded?

Employees get laid off, while failed Executive VPs walk away with generous severance.
According to Qorvo's Executive Severance Plan, eligible Executive VPs may receive: • 12 months of base salary • Target bonus • Pro-rated annual bonus • 12 months of COBRA • Continued equity vesting for one year
Meanwhile, many employees receive much less after years of hard work.
If the company is struggling and layoffs are necessary, shouldn't the executives responsible for the business results be held to the same standard as everyone else?


Just the facts

I'm not getting all those discussions whether it's now over, the wfrs. You don't listen or what?

We are only two thirds through the costs savings program. One third is still ahead of us. Source: CFO, Q3 investors call.

Do you think one third can be achieved by forcing us to bring our own toilet paper to work?

Profit growth of 10 percent is only attributable to the wfrs. Source: same. Yes, that's the way to huge profits! What else?

P/E ratio is between one third and one half of industry peers. OT is profitable. Normally investors must be queuing up. And still no one wants to buy? Haha, "our investors are patient, they give us time" (source: was that Ayman in the last show?)

Our most important asset is people. Important is attracting good talent and keeping good talent. Source: all hands town calls, those clowns with E- and C- titles. Who of course kick the best people out. Do you really believe them? See a doctor.

Trust no one but yourself. If you do not have financial buffer, start building it now. Start looking for alternatives. Many postings here can be made by those who want you go by yourself, to save on severance. You do not have to, but just make sure you are prepared.


Mid-Year Review

How does this mid-year review work.
You either get meets or not meets

My manager said , unless you are “not meet” nothing needs to be done.
Only if you are “not meet”, then it will be documented.

He said he has finish my review, but I did not see anything on my workday.


Ford, Klarna, IBM Rehire Staff After AI Cuts Fail

Several U.S. firms are rehiring employees previously replaced by AI. Ford rehired 350 veteran engineers after AI-driven quality inspections led to numerous recalls. Klarna rehired customer service staff after customer satisfaction declined. IBM found its AI chatbot could not handle complex HR issues, leading to increased hiring. These companies discovered human expertise, empathy, and judgment remain vital for critical tasks.

https://www.chosun.com/english/industry-en/2026/07/03/RM7ZI7K4ORGU7KTERUCAOLOAQM/


There's no need for a layoff

There's no need for a layoff when they are firing everyone everyday! Less than 200 North American frontline customer service agents and less than 100 MCO agents, once a upon a time there were thousands of agents and now everyone is being let go everyday due to a plan make it make sense! These are tenured agents 8 years etc of service and all of a sudden they cannot maintain metrics and that's not fishy? I would look into filing a formal complaint if you feel you have been discriminated against and let go. Sad times at Wayfair.


Verizon Independence!

There’s no better way to celebrate independence than at Verizon, a great American country that has granted independence to thousands of employees! From our former CEO, former President of Consumer Group, former CHRO, former Chief Communications officer, former President of GN&T, 2 former Presidents of VGS, 5k VSP takers, and 13k and counting riffed Vteamers - there’s no shortage of independence from Verizon to celebrate. We are a winning team, and I’m honored to follow such great leadership that powers and empowers the way we work, live and play as we play to win. Simple matters! Better matters! And we are truly the best. The results speak for themselves. Verizon is the very best of America. Proud to be VZ!


Benefits

since Leadership has seemed to have completely f*ck this up, what are some benefits you think would incentivize you to stay?

for me, it's the PTO policy. 18 days use it or lose it is ridiculous. and not getting another week until 8 YEARS of service?

how about 23 days to start, with flexibility to carry some time over. change the years of service requirement to earn an extra week.

and... as for the Directors and above not having a PTO bank? reel that in, 'cause my Director takes off a minimum of 8 WEEKS EVERY YEAR. clear abuse of the policy.


What A Cluster...

I think it's very possible that more people applied than what they anticipated.

imagine if the target was 8,000 eliminations and they received 12,000 applications... but of those 12,000 applications, only 3,000 were on the elimination list. they still need to cut the 5,000... so what do they do? maybe accept 1,000 of the VSPs and still have to cut 4,000...

now for those 8,000 VSP applications they have to reject? that's a LOT of pi---d off people who will probably be looking to leave. now they have to figure out how to retain those employees.

and for those 4,000 being cut... they will be upset too.

that is probably the clusterf*ck they have gotten themselves into.

July is about to be a headache for everyone.


Severance?

Anyone have an idea of what the severance is looking like post merger. Senior leader hinted to our group 2 months ago it would be comparable to VSP and details would come out shortly. We have heard nothing since. Alex Taylor stated we would be proud of how they handled this merger and all they have done is kept us in the dark and guessing.


Let's Pull Up The Receipts...

it feels like we're being gaslit... as if we didn't hear what leadership said and read the program information and FAQs. I pulled the receipts.

quotes from Sarah's 6/15 Calling:

"we are sitting here today as a result of policy changes and market changes, program changes and strategic business decisions that we have made."

"when our membership shifts, we need to shift our organization accordingly. In plain terms, what that means is there will be CenTeamers who are impacted by some of the restructuring that we need to undertake in the near term."

"[The Voluntary Separation Program] is something that our people team has worked incredibly hard on... we felt it was really important in this moment as we were embarking on this restructuring, to give CenTeamers who, for whatever reason, may be ready to move on to their next chapter, or to continue to pursue our mission in a different way somewhere else, the ability to raise their hand and do that with some enhanced benefits."

"there will be a wave of restructuring, our goal is to notify any of the impacted CenTeamers by early August."

"my commitment to you as we go through these changes, both in the near term and whatever change comes as a part of Mission Simplify, is to be as transparent as possible."

  • both in the near term AND whatever change comes as a part of Mission Simplify... that's not anxiety inducing at all*

Tanya's 6/15 Email:

"Today, we are announcing a Voluntary Separation Program (VSP) to provide a pathway for those employees who are ready to start their next chapter, as well as the hard news that following the VSP, some members of the CenTeam will be impacted by a wave of restructuring."

"the VSP is designed to provide eligible team members with choice."

Employee FAQs:

A1 What is the Voluntary Separation Program?
The Voluntary Separation Program is a program that provides eligible employees with the opportunity to apply to voluntarily leave Centene with some enhanced benefits.

A2 Why is Centene offering the VSP? And why now?
We have a responsibility to our customers and members to constantly evaluate whether we can deliver better outcomes more efficiently. At the same time, when our membership base shifts - whether because of policy changes or strategic business decisions - we must adjust our organization to match that membership. Combined, these factors mean we are entering a period of both reimagining and restructuring. So we are offering the VSP as part of our efforts to right-size our workforce.

  • we are offering the VSP as part of our efforts to right-size our workforce*

A3 Will there also be job eliminations as part of an involuntary program?
Centene is offering the VSP now to proactively manage changes in the business while being transparent, remaining true to our culture and providing team members a voluntary option first, before considering other actions. Following the VSP, we do expect that we will need to make further restructuring decisions, and we will expect to notify anyone whose role is impacted by early August.

  • we do expect that we will need to make further restructuring decisions*

Tanya's 7/1 Email:

"The Voluntary Separation Program is an opportunity for those employees who were already considering an exit from Centene for personal or professional reasons to do so with some enhanced benefits."

"We strongly suggest that you apply for the VSP only if you want to leave Centene."

in essence, they said what they said... we heard what they said, we listened to what they said... we are not d-mb. we know that MCR/MCD/MKT health insurance is going through a major change. we know the economy is not looking all that great...

so we were supposed to risk being cut with less money? we have seen people post on here that they received significantly less severance. we have families to feed, we need to keep a roof over our heads!! I have been with the organization for years, believe in our mission and planned to stay for many more years, but this is ridiculous...


How long before the next round?

Sad thing is, even knowing this round is over I can't truly relax or be happy I survived, since we all know there'll be more before the end of the year. Working with the constant threat of layoffs is not good for our health, mental or physical. Layoffs always happened, but they were occasional, not like now.