#telecom

What’s happening?

So Uniti lay off levels reaching a size to push Windstream employees to switch the online community group to a new URL subdomain is happening, time 2 upgrade the crew to a bigger, better telecom layoff group. Why complain to ex-co-workers with Uniti, when there are ample AT&T RIF'd doinks to gripe at. And Verison, and Frunteer, and Tmobile, and

Sincerely,

Another Ex-Circuit Jockey

Specifically in India - please share any info you may have.

Seeing lots post for greater VZ, wondering if there’s any rumors to those of us that survived the sale of INTL.

50% reduction, combined with VCG operations across the board

New Verizon CEO flags reasons why customers are leaving Amid its customer struggles, on Oct. 6, Verizon named Dan Schulman as the new CEO of the company, replacing Hans Vestberg. During an earnings call on Oct. 29, Schulman said that Verizon is "clearly falling short" of its potential. "We are not delivering the shareholder returns our investors expect," said Schulman. "Despite investing significantly in network leadership, we have not been able to translate that into winning in the market." He also said that there are four reasons why Verizon is losing customers: price increases, friction in the customer experience, negative value perception and intense competition in the telecom industry. Related: Verizon angers customers with new tactic to boost loyalty Schulman emphasized that Verizon needs to "aggressively transform" its culture and financial profile by being more "customer-centric and executing with financial discipline with a focus on shareholder value." He also admitted that recent price hikes were a bad idea.

Read more at: https://www.miamiherald.com/news/business/article312737229.html#storylink=cpy

When large companies start cutting jobs to protect profits, it doesn’t just affect their workforce, it impacts consumer spending, confidence, and entire communities. Moves like this from major players like Verizon only push us closer to a recession.

Big corporations may be tightening their belts, but it’s the everyday workers who end up paying the real price. Verizon always on the forefront of these big moves.

Many of us rely on discounted service plans but with a big population being laid off, make no mistake that they will leave this plan and go to a more affordable carrier.

All the performance managers, to marketsource.

Last week, a person wearing an AT&T uniform came to my door to promote a home plan.
After confirming he was authorized, I signed a contract for nine lines. That evening, when I received the electronic contract by email, I discovered numerous fraudulent activities.

The salesperson promised the following:
A total of $305 per month for nine lines, fixed for 36 months, free upgrades to the latest phones for all lines, and multiple stackable promotional credits.

In reality:

1.  The salesperson illegally added teacher and device discounts to each line. These discounts cannot actually pass identity verification later, which would cause a significant increase in the plan’s total cost.
2.  The salesperson claimed that any phone could be traded in for free toward a new one. In fact, devices valued under $230 are essentially worthless and have no trade-in value; any damage further reduces the value drastically. As a result, users’ old phones are taken for $0 trade-in value, while they must pay full price for the new devices.
3.  The salesperson promised multiple credits that AT&T does not officially offer, such as phone number transfer credits, loyal customer credits, and trade-in bonus credits. None of these appeared in the actual contract.
4.  The contract contains four different signatures, but I only signed one. The rest were forged by the salesperson, including the most important Right to Cancel Disclosure.
5.  The salesperson intentionally concealed the true billing details, preventing customers from noticing the real cause of price increases. They claimed that starting from the third month, the monthly fee would become cheaper and stable — which turned out to be completely false.

Overall scam logic:
The scheme works by using fake discounts to offer an unrealistically low plan price, enticing customers to trade in as many devices as possible, forging signatures to hide key contract terms, and then delaying communication until after the 3-day cancellation period and AT&T’s 14-day return policy expire. By the time the inflated bills arrive, the customer has already suffered irreversible financial losses.

Hans was fired in 10/6 and documents to scandal were unsealed 10/30. He was fired over Verizons compliance to the subpoena while ATT REFUSED! The board didn’t fire him for abismal leadership (the board was complicit in destroying a great American company and allowing TMO to takeover telecom) they fired him because Hans didn’t have the brains to refuse to comply while competitors did. This puts the Frontier acquisition in jeopardy which is VZ only lifeline.

This means that Dan is just coming in to save face, fire as many people as possible, remember VZ absorbing 15k frontier employees so the VZ cuts will be nasty and Frontier employees will eventually get the boot in early 2027. Dan will not do anything revolutionary outside of what was already being planned prior to Hans leaving. Get ready to su-k for 2 more years until Dan steps down when he unsuccessfully gets VZ off the ground and hands it over to DRUM ROLL…..

John muthafkn Stratton.. sorry Scampath. That’s when VZ will have a small renaissance but won’t ever come close to TMO. Also remember that SpaceX which owns Starlink will IPO within the next 5 years and they will be the ones who take out TMO. VZ will be a distant 3rd.

Come back in two years and congratulate me when it all happens. Buying lotto tickets tonight. Take care lads.

https://www.tradingview.com/news/zacks:1e2b0e7bc094b:0-verizon-vs-t-mobile-which-telecom-stock-should-you-bet-on/

https://www.hiboost.com/blogs/news/at-t-vs-verizon-vs-t-mobile-best-5g-coverage-comparison-2025-complete-guide?hl=en-US#:~:text=If you live in or,that others sometimes don't.

I heard people got let go today. At least some.
Anyone care to share their story?

So wonder Dan is realizing how useless Most upper and lower management is in wireline & wireless .Maybe he has realized only the people who are in some sort of hands on position are of any value.The whole reason we lose market share in wireless,wireline,buisness is because of bad management decisions on how to get the largest bonus .Maybe spend the least amount of money by shedding all our customers.Its like committing su----e trying to grab the dollar off the track with a train coming!!!!!

As Dan said " you can find the answers on ChatGPT"

Excellent and very relevant question — especially given where telecoms like Verizon, AT&T, and T-Mobile are right now: mature networks, flattening subscriber growth, heavy debt loads, and Wall Street pressure for cost efficiency.

If a telecom giant announces multi-billion-dollar cost cuts and large-scale layoffs (10,000–20,000+), here’s where they’d most logically focus — and where AI and automation will accelerate the process.

💼 1. Middle Management & Support Functions

Most vulnerable: Managers and directors who are not directly tied to revenue, customer experience, or mission-critical operations.

Why:
Telecoms are layer-heavy. AI and analytics tools now provide real-time visibility and decision-making data, reducing the need for multiple layers of review or reporting.

Examples:

Regional or district-level managers whose teams already report into national dashboards.

Internal communications, reporting, and compliance coordinators.

Project managers overseeing slow, cross-department initiatives that AI can track automatically.

AI Impact:
Generative AI tools and workflow platforms can automate meeting notes, project tracking, and executive summaries — eliminating the “information translator” role many mid-managers fill.

🧑‍💻 2. Back-Office & Administrative Roles

Most vulnerable: Shared services like HR operations, finance, procurement, and legal support.

Why:
These departments have large headcounts and repetitive, rules-based work ideal for automation.

Examples:

Payroll and benefits processing

Invoice auditing and vendor management

Contract review (AI can pre-screen NDAs and agreements)

Recruiting coordinators and scheduling

AI Impact:
AI-powered ERP and RPA (robotic process automation) systems like Workday AI, SAP Joule, or UiPath are already cutting thousands of such positions globally.

☎️ 3. Customer Service & Call Center Roles

Most vulnerable: Tier 1 service reps and retention specialists.

Why:
Verizon and AT&T already deploy advanced virtual agents that can handle account inquiries, upgrades, and even billing disputes.

Examples:

Inbound Tier 1 support

Chat-based troubleshooting

Billing dispute resolution

AI Impact:
Generative AI assistants (trained on customer data) now resolve 70–80% of customer issues without human input — a massive cost reduction opportunity. Humans will remain only for escalations and high-value accounts.

⚙️ 4. Network Operations (Low-Level Monitoring & Maintenance)

Most vulnerable: NOC (Network Operations Center) monitoring staff and certain field dispatch roles.

Why:
Predictive AI can identify and resolve outages or congestion before they occur, and field routing is now fully automated.

Examples:

NOC analysts watching dashboards

Scheduling/dispatch coordinators for field techs

Routine diagnostic engineers

AI Impact:
Self-healing networks, AI-based predictive maintenance, and drones for tower inspections reduce human labor significantly.

🧠 5. Marketing & Sales Operations (Non-Quota Roles)

Most vulnerable: Analysts and coordinators who produce internal reports, pricing models, or campaign tracking.

Why:
AI tools like Tableau GPT or Salesforce Einstein now produce insights, summaries, and predictive forecasts instantly.

Examples:

Sales ops analysts building dashboards

Marketing coordinators producing campaign metrics

Data entry or CRM updating roles

AI Impact:
Automation will let quota-carrying salespeople handle more accounts directly, with AI generating proposals, decks, and pipeline forecasts.

💣 Least Likely to Be Cut (Protected Roles)

Customer-facing field techs (fiber installs, enterprise network repair)

Top-tier enterprise sales reps and BDMs (they drive revenue)

AI engineers, cybersecurity, and network architects (strategic growth areas)

Government relations & regulatory (too high-impact politically)

🔍 Summary — If Verizon/AT&T Targets $3–5B in Cost Cuts:

Area % of Cuts Role Examples AI/Automation Relevance

Middle Mgmt 25–30% District & Ops Managers Moderate–High
Back Office 25–35% HR, Finance, Legal Very High
Customer Service 20–30% Tier 1 Reps, Chat Agents Very High
Network Ops 10–15% NOC, Dispatch Moderate
Marketing & Admin 5–10% Analysts, Coordinators High

If you’d like, I can draft a strategic breakdown for how a telecom could communicate such a restructuring internally (e.g., “efficiency initiative” or “AI transformation plan”) — useful if you’re studying or preparing for leadership discussions.

Would you like that next?

Dan Schulman sure put himself out there. Verizon must cut Billions out of the company and streamline the way we do things to fund a complete and total makeover of the company. He states that layoffs will be part of the coming change. He then states that he is only in his 22nd day as CEO and that by his 44th day most of his transformative plans will be unveiled and even executed. If you take him at his word, the next three weeks will peel back the layers of the onion and we are in for one he-l of a ride. Are you as excited to be part of it as Dan says he is?

It’s time for T-Mobile to return to the efficiency of the 2014-2020 era.. or even before the Sprint merger and the sh-tshow Marcus East period. Amdocs and certain underperforming vendors, particularly in Atlanta, have delivered limited value. Moving work to talent, including at the new GCC in India, is setup in the right direction. Next attention should turn to other low-quality, high- cost vendors likes of PK, Concentrix, and HCL to ensure resources and dollars are used strategically, especially after dropping so much cash on Jeff Simon’s pipe dream “cyber defense center.” All show, all the time. 💸

Not my post - see @f6+1k8rdy748

Everyone internally knows it. Now the rest of the world is finding out as well: https://finance.yahoo.com/news/t-files-lawsuit-against-nad-162100639.html

“In the last four years, the National Advertising Division (NAD) has issued at least 16 decisions finding that T-Mobile's advertisements or other marketing claims were false, misleading and/or unsubstantiated.”

Sampath cancelled the VCG All hands meeting for next week. Is he on the way out?

In a research note, MoffettNathanson analyst Craig Moffett said Schulman "described a shift towards being a customer-centric company, with the 'best value proposition' in the market. There is a clear focus on subscriber metrics. He called it a 'full reboot.' The obvious question is… how? Verizon is no longer perceived to have the best network. And it is perceived to have the highest prices. His promise to reverse subscriber losses without relying on promotions and price strikes us as more of a wish than a strategy."

I’m pretty anxious about the upcoming layoffs. Especially if they are before the new year. My wife and I are expecting a baby soon and are heavily reliant on our insurance currently. Insert panic here.

I’ve been trying to find another job for months, but I rarely come across a posting that’s even real, let alone get an interview. All this talk about upcoming layoffs is making me extremely anxious. I’m terrified of losing my job and being out of work for a long time. How is someone supposed to support their family when they’re running out of options?

Massive layoffs just started this morning.

This is how we’re hitting back? I don’t think this is making the TMO leadership sh!t their pants. The cellphone equivalent of Wi---e Horton this is most definitely not.

Talk about a hostile job market for anybody who’s left without a job.

Just received a benefits update letter informing me that I can buy Internet Air for $30 - my retiree "benefit".
The competition Mint Mobile who uses the T Mobile network offers same for $25.
Verizon has the same low price deal.
So what gives?
What's my benefit?
Why would anyone pay more as "a benefit" when they can turn to the competition for less?

Along with Microsoft, Delta and others who rely on Bezos the Bozo for connectivity, T-Mobile is suffering with this AWS outage. There's quite a number of services in industry and government that rely on this backbone.

So glad T-Mobile outsourced a bunch of its connectivity. They can just point at Bozos.

I have been here for more than ten years and it feels like nothing has changed. No appreciation, no respect, and the same toxic setup year after year. People who care end up burned out, while bad behavior gets ignored. If anyone is thinking of joining, look somewhere that values its people.

MST home dispatch tech use and abuse company assets
MST home dispatch tech use and abuse company assets. They drive 100K-200K bucket trucks to their home and back to their home garage everyday. Big V8 6.3 L engines use a lot of gas and insurance on top. Also, with MST high pay and only have .5 job per tech a day per tech how is that saving company money and liability.
There are rules to follow when joining home dispatch program. Following the rules helps save gas and time and wear and tear on a vehicle used to drive to work and to home. But MSTs abuse this program from driving to the garage every day and dispatching at the garage. Making a stop at the grocery store to grocery shop in the company vehicle before driving home. Not closing your last job at the job site and instead, drive home and being still dispatched on your work ticket and then closing the job when you arrive home. I follow the rules, and I do not want the home dispatch program to go away because of MSTs taking advantage of the abuse. Also, MST managers are favoring many MSTs and letting the home dispatch MSTs do what ever they want. STOP ABUSING THE HOME DISPATCH PROGRAM YOU MSTs. You know who you are...

The chatter is escalating. Is there actually something to it, or is it just based on reasonable expectations?

So the meeting today in Bedminster was with many managers and other higher ups. The layoff rumors appear to be true, if anything this may just be like some other past RIFs. You get noticed then you have "X" amount of time to check for another position. Not surprised, we arent making money and they need to cut

Tactics will be used to simply encourage employees to leave the company.
No relocation
No guarantees
No housing assistance
You are on your own.
Much of the work will be absorbed by Dallas, Contractors, and India.

Took a new role in CSO based in Charlotte. Anyone here work in CSO? How is that part of the org? Anyone in Charlotte? My understanding is it’s a CSO hub (or rather is becoming one). I understand lots of things are changing, and there’s a lot of frustration around RTO but other than that trying to get a feel for the CSO area.

that can only mean another round of cuts and layoffs.

Heard that’s the path forward, and it makes sense. Combine operations, leadership. Cut many many many many heads. Sure, it will rough for a while, but it’s all about the immediate savings. No one cares about 3 years from now, only the next qtr and the current gap to solve for. Painful decisions are what random new CEOs are all about.

Also, no more value! Redundant operations. It’s all consumer and business, all customer. We don’t need 10 different marketing teams, just one.

https://www.fierce-network.com/broadband/verizon-buys-starry-what-you-need-know

Curious how much my leadership makes. What is typical base and STI/LTI?

50% of his org was impacted by RTO while ATT as a whole was only 30%

What’s that tell you?