Looks like somebody that’s in charge of making sure we get paid, or most instances paid early, completely sc--wed up something. According to Reddit, somebody on connect found out that USAA had a payroll problem reported. So when is the one of the... — read more 

Saw on LinkedIn WP’s posted last week at Creech AFB with EC and Board Members “from earlier this month.” It is no coincidence that Creech is near Las Vegas where the NFL hosted the Super Bowl “earlier this month” and, for which, USAA is an official... — read more 

Layoffs Target Remote Workers More Than In-Office Staff https://www.pymnts.com/payroll/2024/layoffs-target-remote-workers-more-than-in-office-staff/

Have any 2023 retirees (post 7/1) received any info regarding their prorated performance bonus, ie rating, % awarded (not CoSA score), amount?

I am shocked.

This one was pretty sad. An employee got a partially met expectations last year for 2022 and never knew what he did wrong. So he took it on himself to do more and be even better in 2023. Performance review for 2023 still came in at partially met... — read more 

I just learned that South Texas Radiology Imaging Centers are out of network for Cigna, which seems strange to me since STRIC is a major provider in San Antonio and used to be in-network for USAA’s Aetna plan. I also heard that this might change... — read more 

Still waiting on our W-2s over here for those who were fired, laid off, or resigned/retired in 2023. Guess that ADP replacement isn’t working out so well. Not like I wanted to submit my taxes early to get that refund THANKS... — read more 

Can we get our managers and their bosses to do our jobs for just a few days? Considering the expectations they are placing on us, I'm convinced none of them have any idea what any of us do. Or they do and they don't care, and I honestly don't know... — read more 

Sure we have an organizational hierarchy but the obsession with subordination is creepy and gross, doubly so when it's a male manager and female employee. Seems like a pretext for those who never earned that title to play "officer" in a Full Metal... — read more 

I can’t figure out how to word this question or if it’s even a good one. It just seems odd that a company who puts America first would outsource jobs. Considering our goal is to have 20% of our staff be former military people that policy also reduces... — read more 

Why has no one discussed the FACT that the EMG has picked winners and losers in this RTO farce? Do you not know that they have "grandfathered" huge numbers of employees based on their USAA start dates? It's only something like three years ago, too... — read more 

I left 2nd Q last year just wondering how everyone is holding up?

Maybe it will happen. What say you Peacuck?

confused on why anyone would stay if their experience is as bad as the comments indicate. thousands of jobs in the banking sector. how bout do something other than complain and make some room for people who want to be at USAA. here's a thought, do... — read more 

Ugh, really? How old are we?

I’ve been frustrated with the processes and technology this coming uses for years even when needing to complete simple tasks. The news stories as of late about fraud and regulatory violations is especially concerning. The company is... — read more 

What are your thoughts on starting in April pulse and employee satisfaction surveys are just 4 times a year 2 times for pulse and 2 times for employee satisfaction survey. Think and say what you want about pulse but now I feel like we don’t have a... — read more 

Bed Bugs found B03E. Which one of you brought in bed bugs to protest RTO, I’ll have to say that was a brilliant move. Next time, can you drop a few of them in the executive wing as well. Bed Bugs > RTO

Please pack up your dog and pony show and your annoying laughs. Take that rodeo back to BoA where u and your BFFs jacked it up

Here are some simple actions you can take to let execs know we're not backing down. Take them or leave them. Do not buy anything when you're on campus. Execs are doing everything they can to justify the open campus. Since we're already spending... — read more 

New bank VP announced and he’s remote! Rules for the and not for me!!!

I just want to encourage those that are tired of outdated policies like RTO to keep on fighting. Wayne said RTO isn't changing, but don't let that stop you from tanking Pulse. If he wanted a game of tug-o-war, then he started it. Keep being honest... — read more 

I’ve only ever worked in Bank. But, I’ve never done any significant, meaningful work at USAA, project wise. It’s all something a single dev team could wrap up in a week, if even that, at a normal company. But, the pomp and circumstance of PIP and... — read more 

The employee meeting all but guaranteed we there will be layoffs this year. Like another comment in here, Wayne & co are going to see how many leave after the bonus payout, then April/May time frame is when layoffs will be announced, then again... — read more 

USAA Bank has been taking larger fraud losses than much larger banks, including Bank of America, for a few years now. Antiquated systems plus overly open policies have created a terrible challenge the bank is trying to work through and likely is... — read more 

I swear, five years ago I loved my job and I loved working here. Then suddenly things changed so much in both the culture and job security that it feels like this is a completely different company. Am I wrong? Am I wearing rose-tinted glasses and it... — read more 

https://news4sanantonio.com/amp/news/local/air-force-veterans-stolen-savings-result-in-long-dispute-with-usaa-fraud-banking-military-money-san-antonio

I typically check this site for, ya know, layoff talk. I haven’t seen that topic in a hot minute. Think we might see some chatter any time soon?

Our team is constantly told that we are "lead heavy" with risk analyst leads, that there is no budget, and has us worried about our job security... Yet, ERC manages to add yet another executive role?? SMH....

Instead of addressing the questions regarding PTO directly and professionally, he talked about a fictional scenario that my apply to 2% of USAA employees max. Stop dreaming if you thing Bob "HR Bro" Whittle is the answer to USAA's massive problems.

Our compensation team is horrible they bitched Cigna, PTO, Dental… What haven’t they botched????

Think it could happen here?? https://www.entrepreneur.com/business-news/bank-of-america-threatens-employees-who-dont-return-to/468879

I used to work at USAA on the phones a few years ago, and back then everyone (at least those not in Lead, Manager, and higher positions) got the same bonus percentage, from MSRs to IT to HR, etc. This was the typical "15-20%" that recruiters would... — read more 

Do not stop now keep pulse scores below 5 at all costs it matters!!

Employee satisfaction 39%, yet what does Wayne do? He triple downs on his RTO stance with “it’s not changing, get use to it, or don’t.” What a way to really bring employee sentiment up!

I know that they tried answering the whole Cigna fiasco. The bonus was - overall - not worse than last year's. But what items jumped out at you?