I'm getting my fingers crossed. All we need is Board to fire rest of the EMGs reporting directly to Wayne. Get a new CEO & Team. GO USAA !!!!!!!!

Why did they not announce Tom for the CEO role? I thought he was the succession plan.

Wayne sounded nervous in the last town hall, and then this random town hall came on. In corporate America, I’ve never heard of a score that low. Perhaps the board cared most about that? Overall, good riddance. Childishly, ding-do-g the Wayne is... — read more 

It doesn't matter who it is. The result will be the same.

With annual meeting of the members coming up… it’s only fitting to replace the current CEO.

Is it normal for an HR rep to be required to attend an All Hands call?

I went one level below Wayne to share a concern with leadership about reporting irregularities. Despite the leaders open door policy, they wouldn't meet with me and a week later I was contacted by Employee Relations. Since then things have escalated... — read more 

Usaa salaries appear to have become below current market even compared to a year ago. As a lead now if I left and came back to same title lot less pay. Whassup with that?

So hear me out - why do we think that moving Bank Audit / SLOD. Etc around and into Bank is a move? What could this mean ? Not being sarcastic but what is the end game - reporting to board vs CRO I am confused - let’s all chime in ready … go … bonus... — read more 

What are everyone’s theory as to what is going on in audit?

Just rumors, or do we know it for a fact? I heard it from diff colleagues, but they don’t know anything for sure.

How else would you characterize a culture where fear and punishment are legitimate management tools and bullying by management is never punished in any way? I think that's the definition of an abusive environment. No wonder so many of us are looking... — read more 

Some chitter chatter on previous posts on this site that there are going to be layoffs tomorrow. Does anyone know what CoSAs and areas within those CoSAs will be impacted?

Does anyone know why Seth called a last minute meeting today?

Anyone know how the RTO reporting works? How many hours per day are you expected to be in the office? Can you just swipe your badge and leave?

Why many IT positions are filled with H1b holders? Many local people are fired and filled with H1b people. I am not against H1b but it should go to eligible local employee then any foreign visa holder. There was no H1b employees as FTE prior to... — read more 

Wayne Peacock has literally obliterated every thing he has touched at USAA, with his hair brain schemes. Remember MX? Employees literally HATE him. He single handedly destroyed the best employee satisfaction scores in Corporate America. He... — read more 

Rumor going around that the last seven senior positions were pre selected and most were already on the same team. Not cool.

Are leaders talking about the settlement? “USAA reaches $64M settlement over accusations of federal violations” Naturally, the company does not admit any wrong doing. Such an honest company. You reap what you sow.

Well-placed EMG source in ECIO mentioned that the next round of layoffs in ECIO are planned for September. ECIO is going to target Agile roles, especially those that are remote workers. ECIO sees these roles as providing limited value and even more... — read more 

I know right to work state, but I have never seen this in a "professional" environment, sometimes no PIP is even issued.

Hearing ERC layoffs as soon as mid-August. Hearing overstaffed areas like Shared Services Compliance, ECORT, etc. most likely to be impacted in some way.

Is a credit check performed as part of the background check for roles hired in audit?

Anyone know what they’re gonna meander on about tomorrow?

I just can’t efficiently work with all pointless procedural steps, million small things that must be done even though they have no impact whatsoever on results, and loss of time and energy to managing managers who are breathing down my neck because... — read more 

I would love to take a severance package and run. Half-way through sealing a deal in another workplace, so I’m wondering if I’ll luck out and be able to leave this horrid place in style.

LoL - the best place to work for! You must mean that corporate utopia where dreams go to die, and false hope is served daily with a side of illusion. First, they woo you with tales of flexibility and modern work culture, promising that... — read more 

Leaning towards “just lay me off already”. Not that I expect a better workplace elsewhere in today’s corporate world, but I’ll get to watch other faces being equally incompetent and stabby. Staying for too long in one toxic environment becomes stale... — read more 

What the he-l happened to this place?

I’m hearing that there’s going to be 40+ new Bank roles opening. I’m bored AF in my current role, but I’ve been hearing that Fraud has had a huge attrition rate and that they’ll be doing compliance work for the next few years. Will it only be... — read more 

Can somebody please let me know what is our long-term strategy? I can't figure it out for the life of me, outside of "lay off as many employees as you can until you don't have anybody left to lay off."

Lot of change this year alone in audit. Bank head of audit moved out of role, lot of audit EMG departures, and now the head of audit services is leaving. Anyone have information on what is happening? Was there an ethics issue?

Executives that have never served. Executives that continually give themselves raises in the millions of dollars. Leaders that abuse employees who are also members of the military or their dependents. Very high rates, yet claiming to have very low... — read more 

What were people’s thoughts on the Bank Town Hall? Although he wasn’t as funny as Paul V, I thought he did a good job. Just a little depressing to think that things could get worse before they get better.

As an employee for about 5 years, I have seen a rapid decline in the environment and team spirit at USAA. I have held several roles here, and can say that my recent positions in P&C and ECIO are in toxic groups where you are fed to the wolves, are... — read more 

Compliance issues caused USAA to completely pivot away from what made them great and focus on complying with laws and regulations. That was the beginning of the "end." Then Wayne took over and hired McKinsey consultants, who have essentially been... — read more 

Herman Bulls is a Director on the board. He also happens to be vice chairman at JLL "the future of real estate". So how is it, that while there is a record low ESAT at USAA, someone who has undeniable external benefits to filling office space, is... — read more 

I've been waiting for years see what made this place great, and yet it's just felt like the titanic in slow motion... What happened??

With an average of 80 cases a month, of course our response time is delayed. Of course we don’t have the same quality in our calls. Of course we can’t show the same level of service. Of course we are running on fumes. Of course A LOT of good ER... — read more