Some of the so-called leaders here are a nightmare. They do not even bother pretending to be decent. Yelling. Insults. Power trips. That is their whole management style... You can almost smell the fear in the air.
It's honestly embarrassing. Watching them tear people down like it is part of the job. No surprise everything is falling apart!
USAA's future looks bleak with this bunch calling the shots.
So moral of the story, don’t sell your soul for a title and a few bucks to push an agenda you don’t agree with.
I just came to the layoff to say exactly what is being said in these posts. I just had one of those days. Rude senior leaders/EMG, complaining, ridiculing lower level people, twisting stories to benefit them, not wanting to do the right thing, avoiding work and ignoring the policies set at the organization. How can they get away with being so rude to everyone? It is shocking. CEO is leaving, two CRO/interim CRO, and even the people reporting to the CRO that are next in line are quitting. Bank president left and now they have some young guy with ADHD that can't even sit still to make a video. By the way, how impersonal is that video? Really, you can't discuss it in the millions of meetings? I feel sick to my stomach every morning when I log in. And many days I am in tears after work. I try to point out the good things in these pulse surveys or whatever they are called now but I just can't anymore. You would think EMG would set an example. Instead they are whining, refusing to do work, looking for loopholes, and criticizing those that are trying to do the right thing. I was so happy to work at USAA and now I am sick every day. I have tears in my eyes writing this.
Can confirm. I live this every day.
Yeah both my director and emg are chaotic/micromanagers/je-ks and it’s embarrassing to work for them. Nightmare.
Must be dependent on your area/CoSA. I imagine some managers are under much higher stress levels than others depending on the org. For example, a manager in a good area of IT is probably going to be a whole lot more "chill" than one in the Bank who is under the microscope due to compliance or profitability concerns.
That doesn't give them the right or make it okay to take it out on their direct reports, to be clear, but "sh-t roll downhill" as the saying goes. I haven't personally seen a manager freak out, yell at their employees, insult them, or anything like that. Worst I've heard is a manager (different area, they just sat close to me) get super defensive and frustrated on a call.
I do think it's important to give first-line and even second-line managers/directors some grace in certain scenarios. Oftentimes they're just the messenger of decisions made way above their heads. For situations like RTO, most managers were just as frustrated as the rest of us but they are much more obliged to toe the line due to the nature of their role.
If the manager/director is micromanaging, setting unrealistic expectations, retaliating, or just generally being a je-k, that is just unacceptable. I've just seen in it happen too often where a manager has to communicate bad news to the team (like RTO, process changes, etc.) and people complain about the manager. It's often not their fault; senior leadership just forced them to be bearer of bad news rather than own it and communicate it themselves. EMG get to sit in their closed-door offices and pass the buck down to junior managers rather than "face the wrath" of their decisions themselves.
Who? Havent seen this at all