Are you in Operations in the US or Canada, well expect your job to go overseas in 2026. Along with our friends from McKinsey, Ops leadership is making a BIG push to offshore Ops team members to our offices in the Philippines or to a new third party vendor in India. Yes, you heard it right, your years of commitment and hard work will be rewarded by giving your job to a third party vendor, all to save a buck. Looks like this will be a big shift with almost 70% of Operations team members in North America being impacted. Managers, SME's, skilled roles to call center and back office, doesn't matter. Going from thousands to only hundreds of team members remaining in the US.
So uh… heads up to the rest of the company when your new offshore “team” pulls up with zero idea what they’re doing. Good luck, I guess