#layoffs

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Tik Tok Franklin Templeton

The only Franklin Templeton phone skill still being serviced by FIS is the Retirement skill, Everything else has moved back to FT. Due to meeting their own staffing needs, FT has not given an end date to FIS. That leaves those Customer Service staff members hanging, waiting to hear if they have been hired back at FT or will they be laid off and get severance from FIS. Those who have moved back are scrambling to get set up to take calls, assist training new hires, acquiring new/legacy staff and standing a call center back up that was supposed to be handled by the contract with FIS.

Let's give a big round applause for another FIS failure didn't have to be, costing more jobs and another blow to the share price when it comes out.


Hypocrites

The execs keep talking about the need to reduce expenses and are laying people off, yet they are paying over $120 million to get all the agents together in Las Vegas and spending an additional $15 million on incentive trips for said agents. Oh know gas prices increases costing us more…how about cancel the trip?!? Paying for Pink to entertain agents and executives…disgusting!


People are being laid off based on wrong metrics

We are measured on metrics that don’t fully capture the work being done. You can be doing meaningful work and still look like you’re underperforming on paper. There’s a clear disconnect between effort and evaluation. I've seen people who were among our best get on the list of "underperformers" when nothing could be further from the truth. It’s honestly pretty frustrating.


I hope everybody is looking for a new job

We all know major cuts are coming, the only question is when. It's much easier to find a new job when you're already employed. And trust me, the job market is so bad right now that you don't want to be stuck looking for a job while unemployed with so many others in our field already out of work and looking.


Not looking forward to tomorrow

We lost more than half of our team. I have no idea how things will look from this point on. I'm worried we'll be reassigned to other teams, and I really don't want to lose my remaining coworkers or my manager. She's one of the few good ones left. I know layoffs are done, but I think the aftermath will be just as bad for the rest of us.