On July 2nd I received a letter from Follett stating that my 90-day "temporary" layoff was being extended. The very last line in the letter said that if I'm not called back in the next 90-day period I should consider myself permanently separated from... — read more 

follett operated a retail shell game. They'd use the cost of acquiring a new store to offset the costs of existing stores. They'd heap re-model costs, management costs, training costs on the the new contract All of the labor came in the form of high... — read more 

How can RM's and above have sales expectations of the managers when they dont even buy their own kids course materials in our stores? Many years ago my RM was sending their first kid to college, in conversation my rm told me they purchased their... — read more 

There are major organizational problems with the company, from the E.L.T. to store level. We have mid managers who have little experience and leadership goals that are not clearly defined. Performance evaluations can be spotty - and considering how... — read more 

Between the bonus and the second stimulus check it's going to be a great Christmas.

I hear from long-time Follett employees, who are now gone, talk about how it was a great company years ago. What exactly was the turning point or person(s) that made the company turn into such a poorly-run, morale-defeating company? I'm not trying... — read more 

What’s the story? Little birdie mentioned it.

Looking through the Follett Jobs website, I happen to notice postings for positions that could have been filled by someone recently laid off, not that I would ever go back to that sh–show. Why am I on that site anyway you may ask? I am bitter, I am... — read more 

I guess COVID-19 is the straw that broke the camel's back. Initatives to aid students during Rush are produced and implemented mid rush with feedback requests for their performance. Group kick off calls state the SLA isn't important so OMS orders... — read more 

what a nightmare. 1/2 the ebooks don't work, the majority of professors send the students direct to the publishers, what the heck is the Course Materials at the home office doing to help us out? It is obvious the professors have lost faith in us... — read more 

Layoffs and store staffing reductions? Store closures? Senior management jumping ship? Or do you suspect most big changes will happen after this full academic year, over the summer? Does Follett wait to see if more campuses reopen in the spring?

Working at Follett is worse than serving two consecutive life terms in Shawshank.

I was part of the home office Easter M—acre in 2013. I see little has changed! Also hearing Follett is doing nothing about addressing diversity/inclusion/racism in the organization. Almost no non white people as directors/department heads/senior... — read more 

It’s just a matter of time. Campuses are noticing that the company is in trouble. Lack of help in the stores, their student’s having to compete for textbooks (SODA orders for other campuses), and etc.... They see how the company is thinking and... — read more 

RM informed me I’ll be getting a spreadsheet of what positions will be allocated to my store. Are we about to let some more people go?

I’m leaving this company as soon as possible. Abusive

‘This rush can be deemed as cruelty to human beings. I’d like to see the big wigs run a store alone, with the outdated technology, instant gratification expecting students, sh–ty attitudes from a few unrealistic faculty, incompetent temp agency and... — read more 

With all the layoffs for the past few years, reductions in my stores why does FHEG have two presidents. One manages physical stores and the other eFollett? That makes no sense at all and cost the company double money and also inconsistent strategic... — read more 

Entire IT completely outsourced to India.

Company went down in flames for rush. Stores were not staffed, stores lucky enough to get temps found they got paid better than the regular staff who stuck with the company through all this, curbside app got rolled out after rush started so it was... — read more 

Haven't heard too much about Textbooks. Are they in operation? Are schools still purchasing new books?

Stores that didn’t turn a profit last year had a letter sent to their school. The letter stated that the school implement Access or Follett was pulling out of the contract at the end of 180 days. The 180 days will be up at the beginning of... — read more 

Rosensweig says economics and the need to “stay alive another year” have driven the push to resume in-person classes for universities across the country. Institutions are still reeling from the billions of dollars associated with moving to an all... — read more 

Walmart reported blowout Q2 earnings on Tuesday, led by a 97% surge in online sales. That comes after Walmart’s online sales rose 74% in Q1. The chain, which was criticized years ago for being too slow to beef up its online presence, has been on an... — read more 

Temps? Have been told to find staff and direct them to the temp agency??? Why are we recruiting for the temp agency? Isn't that what a they do? And then for every employee we find we can then pay the temp agency double the salary of what we pay the... — read more 

Curious what sorts of sales you're seeing. RM said to expect a 30% drop in text sales. Does that seem realistic? Really worried about how things are going to look financially after rush. Do we expect people (ASMs, PT) to be laid off again?

With COVID restrictions the temps only need how to speak and count from 1 to 10. Greeter at the door. Let 10 people in. Backdoor/curbside pick up. Last 5 digits of order #. Dont need to get versed in ct and soda and pos. Takes over a week to go thru... — read more 

We have had 6 employees (1 salary manager, 3 FT and 2 PT) for the past week. It is IMPOSSIBLE to not have overtime when we only have 1 salary employee. Efollett orders DO NOT STOP! You finish 22 pages, 12 pages pop up. We are two days behind on... — read more 

From the president to the rms. Rms are told not to visit stores. Most ivory tower people are working from home. Cancel the insurance on the fleet and pay off the credit holds. They are not using the cars for business purposes. Its time for them to... — read more 

We have been trying to hire someone who worked in Chicago's flagship store for over a week. Sent her links for training that didn't work. Then she has to complete all the other 2 hrs of bs. We need her now. She knows the business. It shouldn't be... — read more 

What happens when there is no football this fall? Big Ten and PAC 12 down, if the others follow, then I don’t see any big cash flow weekends at ND. How can the company survive without the money the fall season brings in?

Chegg reported great financial results. Are they hiring.

Anyone have experience with the temps that are coming from NXTpro?

Great student job, great part time job, great place to work are all reviews that have been posted during the past month. follett pays someone to post these garbage reviews. Two things are important to follett; Company rating must stay above 3 stars... — read more 

What are the layoffs among HR and Asset Protection? Can’t get a response or support, they working from home or are they all gone?

I am of an age that is higher risk, I am nervous about the store reopening. We have mask, and cleaning supplies, but we have been working with no students on campus. I am very nervous, and so are other co workers, to reopen. So many stores are doing... — read more 

Division that loses money put in charge then dictates that highly profitable division offshore critical talent. Follett deserves to fail.