I guess COVID-19 is the straw that broke the camel's back. Initatives to aid students during Rush are produced and implemented mid rush with feedback requests for their performance.
Group kick off calls state the SLA isn't important so OMS orders sit for weeks (observed, not hyperbole) with students being thrown under the bus. Communication today gives advice on back to school etiquette regarding mask compliance. The bulk of schools have passed through Rush already.
Also, follow up on orders, because no one else is. Between 'net never' meaning credit holds are everywhere from failure to pay in the course material world to entire orders placed via the automated systems that were part of the 70 million spent on eCommerce not actually going anywhere in GM and dept 4, and it's not a slow slide, it's a pinwheel down a mountainside.
Ties into the site because the old slogan of 'last to know, first to go' seems 100% inevitable, and I don't have HR insiders, just a long memory. It has never been this backwards in the OP's memory which survived the reigns of TC to today.
I'd update that resume, but having been part of the machine this long the only callbacks I get are for cashiers at big box retailers. So much for living, eh?