what a nightmare. 1/2 the ebooks don't work, the majority of professors send the students direct to the publishers, what the heck is the Course Materials at the home office doing to help us out?
It is obvious the professors have lost faith in us, or the sales reps bad mouth us to get the sale.
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Follett can never lose exclusive financial aid arrangements with the students. That is how we soak them with the "digital fee". Follett is unethical.
One access code I have is $100 more than if buying direct. Sent a student into tears. She left withoit a purchase. Not that I blame her. We are just circling the drain.
Its the publishers way to get us back from all those years of selling counterfeit books.
;)
Not to mention the digital service fees are non-refundable, even if the book is wrong or its a bad code. I wouldn't be surprised if there is a class-action suit because of this.
Course Materials folks are probably updating their resumes in between answering emails from 1100 stores about issues caused by HO policies. This fall has been a major failure across the company. Ebooks are a mess and the vendor is hardly responsive.
Start giving out the cell phone numbers of all the supervisors and managers. They're the ones that are shoving that c-ap down the sales people's throats to sell it. Let them get a taste of what we're faced with every day.
Home office? What home office? Nobody home in the Ivory Tower.
Codes on cardboard and codes that we get to print and distribute are a joke, too. Why would a student ever order a code on cardboard for a higher cost and that is delayed due to shipping when they can just buy direct from the publisher and get it instantly and for less? I don't blame professors for telling their students to order directly. Only students who have to shop with us due to FA are the only ones who should ever have to deal with "physical" access codes.