The Bank consent order right before the holidays took the wind out of a lot of sails, but hopefully 2025 will be the year to make some progress and become profitable again. Leadership seems confident that there are plans in place and they’ve been... — read more 

The Chief has determined ECIO has too many issues and now has issued a mandate to close 70% of issues by end of Q1! Doesn’t matter how, just close 70% of issues! Can’t make this stuff up. They are calling it Operation Car Wash. Regulators will have a... — read more 

Out of the many places I’ve worked, this is where leadership feels the weakest. There are so many things missing - vision, commitment, and a plan for the future. Without better leaders steering the ship, it’s hard to see how we can do well... — read more 

1-USAA hired a ton of compliance professionals from other banks after the USAA 2019 consent order. 2-USAA process owners, advisors, managers, directors, EMGs, and leadership were made aware of compliance issues from 2019 to 2024. 3-This is the... — read more 

The consent order from the OCC is much more damaging then anyone within the EMG is letting on. There are serious discussions about eliminating the yearly bonus for the Bank and other LOBs as well. 2025 is going to be worse than the last 4 years... — read more 

Anyone get info about January NEO travel? Do they really contact you a week before?

We are pressured to perform based on unrealistic expectations, and we never get rewarded for the effort. Pay is not exactly something to write home about, while personal investment in terms of time and energy almost never pays off. Advancement... — read more 

OCC issued a new cease and desist order for USAA today: https://occ.gov/news-issuances/news-releases/2024/nr-occ-2024-137.html

It’s about that time. Any Intel?

I joined USAA a year ago and it’s been a mess. My team is almost at 100% turnover in 10 months because my manager found reasons to put people on PIP’s or bully them out. Then he’ll say the reason we don’t get work done is we’re understaffed and that... — read more 

Did anyone who was part of the 11/22 layoff receive a “congratulations on your retirement” letter in the mail. I did not retire so curious to know why I would receive this letter….with the option to choose a retirement gift. TIA

I dedicate this article to the horrible leadership teams at USAA, who think they can outsmart regulators with their id--tic risk management... — read more 

After a lot of thought, it’s clear this is the right move. The offer I got finally feels worth it. My current job now offers low pay, no growth, and way too much micromanaging. It’s hard to stay motivated when leadership seems more critical than... — read more 

Pretty rich coming from a place like that but thats the reputation we have. smh

I’d like to take usaa for laying me off and telling me I can apply for banking positions within the company. What they leave out is that you must be in a specific city (usually San Antonio or Phoenix) and if you happen to not live there or want to... — read more 

What’s the latest scuttlebutt on the CEO search?

I’d like to thank my leader for laying me off just before the holidays. I’d also like to thank him for having postings for my own team that I was cut from and for rejecting my application because I “wasn’t what he was looking for anymore.” Thank... — read more 

The Company has set its own internal policies to manage its workforce in a way that lets them upgrade their employees after that period of time when they consider you to have outlived your maximum potential to them--usually 5 to 7 years. They don't... — read more 

Does usaa test for THC? Asking for a friend who takes delta 8 to sleep..

With Mr. Peacuck out the door, I think it's time for a fun refresher on how to continue to sabotage, undermine, and conduct guerrilla warfare against RTO for those of us lowly peasants who live within 60 miles of the office. Most of you are already... — read more 

Does anyone have confirmation that there are going to be layoffs in Q1? Not just speculation.

We can and should complain about the terrible leadership that takes over across the organization but I say it’s the terrible FTE they also inherit - people stuck in their ways , lack of skillset and energy to make a change , no real compliance and... — read more 

Can someone breakdown exactly how new people are getting approved to work at home and approved for leave? Doesn't FMLA start after 12 months?

Does anybody know how many employees (final count) were let go in September? TIA

And it’s not just about the workload. Everyone’s worn out from all the drama happening at USAA, including the never-ending layoffs. And does management even care? Not at all! They're overjoyed when they see any of us give up and leave without them... — read more 

It would seem that rumors about layoffs haven’t been unfounded. If anyone finds out more, please share.

Anyone know what this is about?

What are the chances of more cuts in the next two months?

And ..... go!

First time posting here. I left USAA about a month ago. I provided more than 2 weeks notice because I needed to wrap up some projects before my last day. How does USAA repay me? By not paying me my leftover PTO. They referred me to their PTO... — read more 

They are leaving in droves. Why stick around when you know that being a high performer and good at what you do will not shield you from layoffs?

I have not been laid off yet, but with the amount of org changes and upper mgmt leaving in my area, I can see the writing on the wall. Can someone who has recently been impacted by a layoff let me know what the bank severance package looks like? Is... — read more 

After a year of fighting for pay that Wayne made in less than 3 hours of his time, USAA (and Lincoln Financial) have officially denied my claim. I will be seeking legal action against them and am interested in knowing if there is anyone else USAA... — read more 

Rumor has it that Wayne and some cronies are about to be investigated by a grand jury for fraud of some kind. But probably just wishful thinking.

Any thoughts on the financial crimes/fraud org and how it's being built? Isn't there new leadership?

USAA does not care for its customers or... — read more 

How many jobs were lost?

I joined a year ago and I can tell you that this place was a mess from day one. It was clear from the start that the management was unprofessional and clueless, with bad decision-making and no sense of responsibility. They don't seem to care about... — read more 

The banking job market is still strong. I started looking for external opportunities three months ago and already got four offers. Going to decline one and still evaluating the other three.