Heard about the BAM Layoffs today , it invovled someone I know. Worried about Product manager layoffs. Has anyone heard anything? Is it better to jump ship while there is still time?

So I’ve been waiting to move up to senior role for almost 2 years now and keep getting told it’ll be next month (it never is) and now I’m seeing that offshore agents are handling senior calls? Every time I transfer to a senior, it’s an offshore agent... — read more 

Account Managers in the B2B program were notified of a layoff this morning. Not sure how many are impacted yet.

Today is the big week if 27th holds true.

This isn't on us. This is on the tone deaf decision makers at Wayfair. Use your skills to apply at companies where you are valued. Wayfair isn't it. I'll be content to give top notch customer service to a company values me. Wayfair doesn't deserve... — read more 

We don't know, maybe so....maybe not.

Last rumor from this site was end of June, do we have any details or more concrete info on if that is happening?

Do managers really think that most of the org. can meet the new metrics? During coachings and meetings it seems like they’re so out of touch. Do you have the same worries as your lower colleagues? Between chat recommending customers call in, some... — read more 

If Frontline is being moved to JSL like we are lead to believe by the bad management decisions as of late, why all these new Athens hires as "senior agents"? They don't even know the basics and we have to consult them?? Called B2B and agent said... — read more 

I worked hard to get to the manager position only to be put back on phones. I have struggled with this and its demoralizing. Im sick to death of listening to screaming customers, I didnt sign up for this. I hate to leave my team but I have handed in... — read more 

70 percent FCR? Definitely won’t be hitting that. Majority of the organization has not met this metric. I’ve even seen managers acknowledge that the change in metrics is a big jump. Taking away CARE? Taking away tools that help us resolve issues?... — read more 

It’s been about a year since I “left” Wayfair and decided to check here and it’s sad to see everyone has to still constantly worry. It was tough for a bit but the relief I’ve felt from not having to deal with what was going on there has been such a... — read more 

While I'm not in frontline, I can't help but stay optimistic. Other teams are currently taking Frontline's overflow, and it's back to back. There are so many changes going on throughout the company and some of them feel very daunting, there is no... — read more 

Do we think they will do official layoffs? The pattern to me seems like they’re making as many strict or unachievable goals as possible so that when we don’t hit them, we’re not “performing” and they can fire us without unemployment. I’ve been told... — read more 

Mainly, when will it continue?

I wish bad decisions by management that cost this company some of its best people would end up costing those in power their jobs. But that'll never happen. Layoffs don’t hurt them, just us.

You know the environment is extremely toxic when you actually feel disappointed when Friday comes and you aren’t laid off instead of relived. And for those that want to say “just quit and find another job” most of us are trying and we cannot just... — read more 

Start today and your life will improve immensely. It's not as if working hard comes with any benefits anyhow. They'll cut you either way.

With severance on the table, it doesn’t seem like such a bad deal anymore. For some of us, walking away from a place that’s gone from bad to worse - and now feels downright toxic - isn’t the scary option anymore. It’s the better one. And I have a... — read more 

They just announced that agents are required to do the loyalty greeting on 90% of their calls. If they don’t do this they will be fired, but not only that if a managers team is not doing this the manager will also be fired

I work in specialized and was fired. I made all of the comments about managers and coachings. Peace be with all of you!

They told us not to refer to ourselves as "supervisors" in our multi contact calls and dont say you are a "supervisor" if a customer asks for one, instead transfer them to another agent in the queue and have them pretend to be a "supervisor". But if... — read more 

So I had a manager confirm for me a few days ago that they talked to their L5 who did not try to hide it at all or be shady and said straight up yes we made that goal unattainable so we could get rid of people who “aren’t performing”. It’s 100%... — read more 

The changes that have been made in the past few months clearly show what they think of us. They really want us all to quit so they can have their offshore agents work for less. Its honestly disgusting what they have done.

If you’re an onshore agent taking customer contacts, it doesn’t matter which team you’re on….its only going to get worse. If you want to stay, lean on each other and vent like crazy. Don’t turn on each other. And if you're on a Specialized team, you... — read more 

I know we are all worried about our jobs in the USA but surely they wouldn't send out a bunch of new Chrome Boxes to everyone in the USA if they intend of laying us off right? That just wouldn't make any financial sense. Money to buy them, money to... — read more 

I have had zero calls in my first hour since clocking in. Care and CSO is taking all calls with 2 or more contacts. I feel like Im on vacation.

My manager told me that something major is coming on Friday.

Heard through grapevine of big layoffs coming in July. Especially Boston product managers and L2,L3's. Has anyone else heard of anything?

Mini layoffs seem to be happening all the time. More in Boston on Friday, CM and B2B and Marketing impacted. This is the second Friday with mini layoffs.

Offshore support is ramping up and the Atlanta office is hiring managers and agents, why? Because all of virtual is going to be gone soon. They will do this in stages with the first being terminations in the way of absurd metrics. The second will be... — read more 

So many people are getting fired over how they are speaking to customers and disconnecting calls. Be very careful people I know of 7 people fired in the past 2 weeks. My friend got fired last week when the customer was being nasty and she told the... — read more 

Has anyone heard of L2-L3 product manager layoffs coming soon?

Updating FCR to the highest on believable level when they can wrap our calls whenever they want to , or double wrap when they want. control our pscst scores, is setting us up for failure! there’s so little to much we can do as frontline taking these... — read more