Account Managers in the B2B program were notified of a layoff this morning. Not sure how many are impacted yet.
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The Wayfair Professional model is widely outdated. Until new forward thinking and qualified leadership can be brought aboard, look for this program to die a slow death!
Inconsistent customer pricing brought on by unbalanced and random additional quote discounting will catch up to the program! Additionally, an unimpressive and lagging website pales in comparison to most Pro competitors!
And yes, you have to treat all of your employees will respect and dignity! The last should be a given but was lost in recent years by a poor leadership team!
@OP this layoff was dirty. They singled out people who were performing well in what seems like pettiness. My manager and the best producing reps on my team were cut. There was no strategy
Fact is all US customer service related jobs are going overseas. Management has purposely made the metrics impossible to reach and most people will get fired over it. Whoever is left has to deal with the added workload, their goal is for those people to hate their job and quit.
Its a poor business model horribly mismanaged by people with no real world sales experience. Poor leadership just looking to stroke their egos.
Wayfair is the worst company out there
No severance. Benefits until EOM. Classless.
If you're still there, GTFO.
Sadly, this department has been severely mismanaged and “abused” since the current regime took over! They have no idea what they are doing and hard working, dedicated tenured team players are paying the price! The real problem lies with L4 and up! I wish these good people the best in their next chapter!
They made the metric insane this quarter and so many left ahead of the layoff because it
That’s a lot, I wonder if they made stupid “sales goals” and used that as an excuse to clear out a bunch of peopl
About 25% of BAMs and BAM managers