They told us not to refer to ourselves as "supervisors" in our multi contact calls and dont say you are a "supervisor" if a customer asks for one, instead transfer them to another agent in the queue and have them pretend to be a "supervisor". But if you get an overflow call for escalations you have to call yourself a "supervisor". Management please make up your mind on this, enough of the role playing. Its hard enough as it is to keep up with all the changes within the last month without this nonsense. Please make this make sense, Im fine with a customer seeing me as a frontline customer service rep, but dont make us go back and forth with our old title. I am already traumatized with all of the changes and the stress that management has caused to us all.
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@e9 wow, your tongue must be sore from all the bootlicking
We never stopped taking escalations.
They must have listened, bc now specialized will be taking escalations 💫🥴
If they’re not asking you to do anything illegal or hugely immoral just get on with it and quit complaining.
And where does that mindset end? If they ask you to start upselling on orders by slinging fentanyl and me-h for extra income would you do that too because too are "on the clock"?
Stop complaining and get on with the work. If they want you to say it’s Homer Simpson or Martha Stewart what does it matter? You’re on the clock getting paid.
Management does not know what they are doing.
I refuse to say Im a supervisor, they took that away from me and upset me enough by doing so.
I’m not playing into that. I’m stating my name at Wayfair and that’s it.