I currently work for Wayfair as well but not in care. There are too many things that need to change for Wayfair to be even a decent place to work. We’re understaffed to sh-t because no one wants to work here, you have hundreds if not thousands of employees participating in metric manipulation which fu--s over all other coworkers that do their job properly, the metrics these folks are manipulating are damn near impossible to achieve, and that’s just the start. My biggest gripe with this job is the bullsh-t behind the metrics as a whole. It’s entirely subjective. There is no formula to follow because all customers are different people! You cannot quantify the overall concept of humanity and that’s what they’re asking us to do. There is no formula to follow that will work every single time because every single person and situation is entirely unique but sure Jack a-s, threaten me with my job security because these metrics are extremely difficult to upkeep. It doesn’t make any sense and they also want us to have some sort of pride and happiness in working for this bi--h a-s company when they’re actively doing what they can to make sure frontline folks don’t earn any bonuses again all attached to the metrics. They don’t care about us and frankly I don’t give a flying fu-k about this company, I just need a job and it’s helping me pay the bills which I am grateful for however if you want me to like this company, make it somewhere people WANT to work for.
@e0+1k080xd7g makes a good point.