#helpdesk

Today marked the 6th day I have been unable to work. Last Wednesday I called the help desk because my computer would not power on. The lady I spoke to on the first call asked what I did. Nothing! I tried to start my day. She then had me perform a series of things that did nothing except waste 45 minutes. The ticket was sent over to the next group. It wasn't until the following afternoon that someone called. Why did it take a day and a half to call someone with a broken computer? Is there no urgency? The man that called me I could not understand. He barely spoke above a whisper, sounded like he had marbles in his mouth, mumbling, and didn't seem like he knew what was going on. He again had me unplug things, then said he would call me back. 30 minutes later he called back to again unplug things then said he would call back. This happened 3 times. If you don't know what's going on, then have someone else call me. He said he would send me a new computer. On Monday, I called the help desk to ask where the package was, I was told nothing shipped. Tuesday was the same update. Yesterday my manager called and demanded one be sent overnight. At the end of today, the status was one will be shipped but it missed the last pickup for the day. Now it won't be until Monday until it arrives. I'm livid that I had to burn my PTO on a negligent IT department. Tomorrow i'm calling HR to file a complaint.

The call wait time for HR to get you into Workday after you leave for tax documents is at minimum 2 hours each time I call. Are YOU PEOPLE INSANE?

I cant download and forward paystubs ? How do we get them to our selves, i did the personal in the text box thing

I’m having issues logging into my laptop today. It keeps trying to install software from the software center unsuccessfully. It also says my device has been disabled. The IT help desk said there’s a bigger ticket out there. Is anyone else having a similar issue?

Any Allina legacy people read this? Any of the Epic people get hit yet, or was it just infrastructure(me and friends) and almost the rest of help desk?

If all these people we offshored these jobs to can only follow a simple script, why even have them? All they do is take a ticket, tell the user to restart their computer, and then assign it to some random engineering group that is only tangentially related, what are they good for? You don't even need AI to do something this simple.

The GCC phone support is absolutely terrible! You can tell they just read from scripts and are unable to think outside the box to resolve issues

How do you shut off the voice on OneX? Seems damn easy to accidentally turn it on but I cant figure out how to shut the stupid thing off!

• AT&T is consolidating 22 internal help-desk centers into six US locations, according to sources.
• The move comes after a memo from CEO John Stankey and an employee survey revealed falling engagement.
• The company has taken a similar approach to consolidation previously, as AT&T looks to cut legacy costs.

https://www.businessinsider.com/att-help-desk-manager-relocation-stankey-memo-2025-8

Large string of terminations to replace core support teams with outsourced.