https://www.businessinsider.com/att-help-desk-manager-relocation-stankey-memo-2025-8
the beatings will continue until morale improves or very few are remaining
Of course they are. AT&T is a heartless, horrible company that could give two $&@! about their people. I use to work for these people. What a toxic and horrible. Their sales teams stick. Customer service is worse. Upper management is horrible. What AT&T should do is force that evil, horrible CWA union COMPLETELY out too. They are as bad, or worse, than AT&T itself!
Meanwhile, CSO is still only hiring in non hubs. Makes no sense unless the future of the employees of CSO in hubs are targeted for elimination.
CSO only seems to hire ex people from Wells Fargo and AIG. Not suprisingly from where Baich and all his newly direct reports came from.
True. However there used to be a lot of wasted time and energy to do simple tasks. Issue come up and it took 15 people, from numerous departments, a month to change and agree to one change on a M&P.
Recently there’s been more and more evidence, studies, etc that ai isn’t really delivering on its promises.
Even with ai, you need a lot of software developers to develop impactful software that ties into existing systems. Can ai speed up the boilerplate code and improve the efficiency of a software developer? Yeah. Can it replace them? No.
MIT recently released a study stating that 95% of companies who embraced ai haven’t really seen returns on that investment. I think, as Sam Altman recently stated, that it’s a bubble.
Gpt-5 has shown that models are plateauing and struggling to reach profitability.
I’ve been getting told by boomers and MBA’s for 27+ months now that I’m just a few months away from losing my $200k+ job as a software developer.
We will see, but so far, I’m still employed, still stacking stock, still trading crypto, and getting closer to my first $1m daily - I find it highly unlikely that ai is going to change any of that as it was in the companies best interest to over-sell and dum dums like Stankey, Legg, etc eat it up because it allows them to make promises to investors that they can’t keep, thus temporarily boosting the stock price.
It’s all smoke and mirrors, it’s a game. It’s a facade.
So like a corporate human centipede?
CEO, COO, and now the CTO have basically been echoing the same message in short order.
CTO Legg said at the KeyBanc conference that his division has begun loading trouble tickets into AT&T's generative and agentic AI frameworks for review.
"It now recommends what the fixes are and can write the code to do the fix," he said. "Should we just go ahead and automate that? We're still human in the loop there, but these are major, major changes." “
The entire transcript is on the Investor Relations website. Interesting read..
"AT&T is consolidating 22 internal help-desk centers into six US locations, according to sources.The move comes after a memo from CEO John Stankey and an employee survey revealed falling engagement."
Yep, this is just the thing to combat falling employee engagement!
Brilliant.
Everything we automate ends up causing far more problems that the automation of the menial tasks that someone got credit for "automating".
Yes, job security I guess (as one other poster points out).
As a software engineer I hope Legg encourages them to start accepting and implementing random solutions ai pumps out.
It will ensure I have a stable job fixing the disasters for years to come.
The way is AI . start reading up on it d-mbasses. I have been talking about for the past 25 years. Finally coming to take your menial jobs.
“ Stankey said in a January earnings call that the company expects to save $3 billion in running costs by further integrating AI.
CTO Legg said at the KeyBanc conference that his division has begun loading trouble tickets into AT&T's generative and agentic AI frameworks for review.
"It now recommends what the fixes are and can write the code to do the fix," he said. "Should we just go ahead and automate that? We're still human in the loop there, but these are major, major changes." “
"Less operating costs including labour and office property"
They could reduce office property here if the policies were correct.
More positions in Vietnam and Macedonia are being filled. T1 connections are complete. Less operating costs including labour and office property
Business Insider is irrelevant
Stop giving this publication any information. It completely mishandled Stankey’s letter. It was given a big opportunity to expose the toxicity of Stankey’s leadership and missed
Stankey's bark is bigger than his bite. He has been nickel and diming AT&T workforce numbers. A loss of about 20K employees since 2023, when you factor in normal attrition this number is very anemic. AT&T needs to get down to about 65K-70K total employees to even be remotely competitive. Quit playing "footsie" with the right sizing of the workforce. AT&T has way too many "ringers" on the payroll today. This is no time to be shy Stankey.
Kinda vague, “help-desk centers” will need more specifics..