I had to laugh while watching the latest IBM CEO Office hours (May edition). At minute 9:30, the topic is "Internal support efficiency"... Question about the internal support automation... think askHR, askIT, askSales, etc... Arvind said the services su-k... he tried to ask askHR what his vacation policy and the answer from the system was: "I could not retrieve that answer"!! Lol!
This is a great example on how IBM uses AI internally... useless.
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