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Customers still prefer outsourced Customer Care. Just like I said in 2021.

#All The Things

I heard humans are uneeded baggage at Dell and we should be all in and happy when AI agents replace us. Don't worry, who ever remains will be appreciated again, at list for little longer. #all in 😎JC

Comment on #all-company Slack channel:

Employee A: "Not sure where else to register this feedback...waking up to the Glassdoor award desktop background during a week where many colleagues lost their jobs felt pretty jarring. I'm thinking particularly about the feelings of those colleagues beginning their final weeks of employment getting that background."

Cengage: "Hi Employee A – thank you for your feedback. I completely understand your sentiment and have considered this quite a bit myself. I have two points that I would like to share in response: first, it is possible for two things to be true – we can be recognized as a Best Place to Work and also make business decisions that we believe are setting us up for sustainable success but that people may not like or may be negatively impacted by. As Michael said in his post above announcing our Best Place to Work recognition -- As businesses cycle up and down and market dynamics change, our culture – rooted in our credo and ethos—is what sets us apart. Second, and much more pragmatic, we used the screen saver to be a fun way to share the news of the Best Place to Work recognition – you can change your screen background to be whatever you want. Thanks again for the feedback."

THANK YOU FOR YOUR FEEDBACK.