Has anyone seen or used or have customers on the new ITAS platform? Will it replace people? Will it be used internally?
11 replies (most recent on top)
@14n what the full 10 of them!?
Looks a game changer the current customer feedback is top class.
That will only work in the US. Europe are different and clients won’t adopt. You think they would have learnt something after the print debacles
It’s set to replace 90% of the staff on the ground. No Helpdesk staff left. Just some boots on the ground installing hardware.
Sausages for everyone.
@e0 I’ve heard it’s being slammed out to clients and doing lessons learnt real time instead of slowly phasing. Typical Xerox imho
From and XITS perspective this is an upgrade/migration from the existing ITSM platform. It’s basically a 10 year jump in technology, while it might be a bit bumpy during the transition phase this is definitely a great move, both for existing and new customers but also internally. Big investment of both time and money.
I can’t speak to how or if this will impact not ITS clients (Print only clients)
XITS employee here, so far we've done absolutely nothing with that thing. I don't even know what it actually is.
@b0 They were let go along time ago by Ursala.
As someone who works in the service department, do you have any idea how infuriatingly difficult it is to get the customer some IT help? It's impossible. WHERE IS THIS MAGICAL IT DEPARTMENT???
You really think Xerox solutions work? They are all spaghetti code under the hood.
@OP yes it’s a pile of po-p and been rushed to market. Good luck world