All that Humana and other Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.
Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.
But at the cost of it membership having a lesser, albeit cheaper, quality of services.
Problem is that Humana and all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.