I know we are the lowest in the IT hierarchy but maybe there are people working as L1/L2 and would like to share experience? Because honestly it is my first user-facing job where users are the LEAST of the problems lol!
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First week out of hours they put me on command center for BAE while still taking calls for other accounts like Leonardo
I later got told I wasnt supposed to be doing this and they would get sued by BAE if caught
Yes. For the first year it was the best service desk job I ever worked on. The salary could be better, but at least everything else was top. But the last few months were.... weird and it got very, very bad after some recent changes and major ones are coming too. It is not service desk anymore it is call center with little to zero scope left :(
My 2nd year here also on svd. Users are mostly fine. But most of my job is wasted on chasing the policies that are forgotten unclear and contradicting each other and ticketing systems. Why the h i have to put all users data in the templates if it is already in snow in the ticket. And then populate each field manually anyway Also every few months they add us some new account. So now it is more about taking the calls than the helpdesk.
Stick it out for 12 months get some xp and then move on. Nothing to see here at DXC !
Welcome to DXC. Where the systems don't help. Your team doesn't help - because they know new staff get paid more than they do. And your managers don't know what they are doing so just need to have endless status meetings so that you can tell them again. Learn what you can, and then take that away as a model of how NOT to do things quickly enough that your new employer doesn't say so why did you stay so long then...