Already all toxic leaders and managers were asked to leave without any severance packages
All principal engineers were fate in hands of CEO now
Customers are switching to crowdstike products
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Tac is getting better, but software is like dumpster fire, basic nat broken, mtu, deny rule allowing traffic , AppID enable causing 99% cpu which was 22 before, getting 10% of DataSheet throughout with no TLS, core dump, memory leak, Global Protect vulnerabilities.
We had Cisco Firepower 6 years ago which had so many quality issues and upgrade pain, Palo 3440 firewall software from last 2 years has given us more nightmare than Cisco, We don’t want to move to FTNT with its China Connect. What’s our option now? Have anyone got Cisco recently, Gartner said Cisco is good and tables have turned, our renewal are coming and my leadership and team are done with pan,
Account rep pushing for Prisma access and upsell,
Prisma = Nikesh Aroroa pet project. The first acquisitions to become more than a firewall company. It will not be allowed to fail.
Prisma Cloud isn't a product anymore. It's Cortex cloud. Everyone knows that Prisma products were specifically designed for the pandemic era. Now that it's over, we should all be needful of using our Cortex instead.
Palo Alto's Prisma products, including Prisma Access/SD-WAN and Prisma Cloud, face user-reported quality issues like performance slowness, software bugs (memory leaks, BGP/VPN failures), integration hiccups (GlobalProtect with MS Auth), and sometimes inconsistent TAC support, leading to deployment challenges, particularly with new hardware or specific software versions. While Palo Alto documents known issues and fixes for specific releases, user sentiment suggests ongoing challenges with stability, performance, and support responsiveness.
Common Prisma Quality Issues & User Concerns:
Performance & Stability: Users report slowness with Prisma Access and issues like memory leaks causing VPN disconnections in SD-WAN.
Software Bugs: Specific versions (like PAN-OS 10.1.x) have had critical bugs affecting BGP and MTU, while others fix issues like ION devices failing to forward traffic.
Integration Problems: Difficulties integrating GlobalProtect with Microsoft authentication (MS Auth) and RSA tokens have been noted.
Device Behavior: ION devices in SD-WAN sometimes show premature status changes or fail to establish connections correctly.
Support & TAC: Some users experience long waits for support, knowledge gaps in support engineers, and slow resolution times, impacting stability.
Prisma Cloud: While focused on cloud security, users question its value compared to native cloud provider tools (Azure, AWS) and report false positives or complex handling.
The above is from AI. So tell us the geography of this work force. Enquiring minds would like to know if Silicon Valley has lost it's way. What is going on there?